行政
Administration
§?確保廚房部的各項活動及標準均與集團策略保持一致，同時充分介紹、落實及保持凱悅酒店以及酒店的要求。
Ensures that culinary activities and standards are aligned with the respectiveCorporate Strategy, and initiatives of Hyatt.?Establishes and adheres to hotel specifications and standards which areused to ensure that standards are introduced, implemented and consistentlymaintained.
§?監督各個部門的操作手冊的準備和更新工作。
Assists in overseeing the preparation and update of individual DepartmentalOperations Manuals.
§?組織及參與部門的例會，保證酒店內部信息的有效溝通及會議的有效性。
Conducts and attends regular communications meetings and ensures thatdepartmental briefings and meetings are effective and coordinated as necessary.
賓客服務
CustomerService
§?確保所有廚房員工時刻提供給客人如品牌承諾的服務。
Ensures that all culinary Associates deliver the brand promise and provideexceptional guest service at all times.
§?確保所有廚房員工對酒店其他部門的同事，也就是我們酒店的內部客人也要保證始終如一的高品質服務。
Ensures that all culinary Associates also provide excellent service to internalcustomers as appropriate.
§?多在廚房里觀察員工和客人/員工和其他部門同事的互動， 并確保關系良好、正常。有需要時指導員工。
Spends time observing Associates to guests / Associate to Associates’interactions.? Ensuring these are alwaysappropriate and coach Associates when necessary.
§?以禮貌高效的服務處理來自酒店外部的客人和內部客人的投訴，同時對問題的解決要跟進，并且詢問客人的滿意度。
Handles all guest and internal customer complaints and inquiries in a timely,courteous and efficient manner.??Following through to make sure problems are resolved satisfactorily.
§?確保與客人及同事的良好的互動，保持專業和睦的工作關系。
Ensures positive guest and colleague interactions, maintaining professional andpositive working relationships.
財務
Financial
§?利用工作輪換，豐富員工的工作內容等方法來提高工作效率和積極性，在達成酒店財務目標的同事達成客人期望。
Maximises Associate productivity through the use of multi-skilling,multi-tasking and flexible scheduling to meet the financial goals of thebusiness as well as the expectations of the guests.
§?保證為客人提供最高水平的服務，同時完成部門的商業目標使利潤最大化。
Ensures that each profit centre (e.g. Outlet, Banquets) is operated in linewith maximising profit while delivering on the brand promise.
§?確保最低的成本架構為但同時為客人提供品牌承諾的服務。
Ensures the lowest possible cost structures whist also delivering the BrandPromise to the guests.
§?協助完成餐飲部年度營運計劃的準備。
Assists in the preparation of the Annual Business Plan for Food and Beverage.
對經營業績進行戰略分析以更便于得到準確而有意義的預測，適當的時候也讓各個部門經理參與其中。
Strategically analyses business performance to facilitate accurate andmeaningful forecasting, involving the respective Heads of Department asappropriate.? ? ?
§?以主要的業績表現指數為基礎對成本進行預先管理控制，適當的時候也讓各個部門經理參與其中。
Proactively manages costs based on key performance indicators, working throughthe respective Heads of Department as appropriate.
§?確保財務記錄的保留、錢款處理以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。
Ensures that all hotel, company and local rules, policies and regulationsrelating to financial record keeping, money handling and licensing are adheredto.
§?協助管理庫存，保養廚房內的設施， 和其他固定資產。
Assists in the inventory management and ongoing maintenance of hotel operatingequipment and other assets.
§?幫助指導配料的輸入，菜譜和其他數據的總結，維持物料管理和成本審查的順利進行。
Assists with the input and oversight of product specifications, recipes andother data as required, supporting the smooth operation of Materials Managementand Cost Audit functions.
市場營銷
Marketing
§?準備，落實，更新年度市場計劃，當有需要時將部門細分。
Prepares, utilises and updates an Annual Marketing Plan, broken down asnecessary by department.
§?及時分析當地的，國內的和國際的市場及供應商趨勢，保證酒店的競爭力。
Constantly evaluates local, national and international market trends, vendorsand other hotel/restaurant operations to make sure that the hotel’s ownoperations remain competitive and cutting edge.
§?鼓勵各下屬部門的經理建立良好的公共關系，為酒店提供更多的商業機會。
Encourages Heads of Department to look for Marketing and Public Relationsopportunities to increase awareness and ultimately business.
§?不斷創新，提高餐廳的營業率。
Continuously explores ways to support outlets in creating products that help tomaximise revenues and profits.
§?協助提高酒店知名度和營業額的市場和公共關系的機遇。
Assist in Marketing and Public Relations opportunities to increase awarenessand business levels.
營運
Operational
§?充分介紹、落實及保持各項的品牌標準。
Ensures that all Brand Standards have been introduced, implemented and maintainedas appropriate.
§?監督各部門的運作，尤其在高峰時間，有需要的時候對部門的工作作出調整，以提高工作效率。
Monitors all operations, especially during peak business periods, workingthrough the respective Head of Department to make adjustments where necessary.
§?基于神秘客人調查的結果，盡快改善及實行相關改正。
Responds to the results of the LRA and ensures that the relevant changes areimplemented.
§?激勵員工的創新意識，并且對他們的創新和對部門的貢獻給予肯定。
Encourages Associates to be creative and innovative, challenging andrecognising them for their contribution to the success of the operation.
§?與其他管理團隊成員積極配合，學習主動靈活的工作方式，為酒店的客人提供最優質的服務，以酒店大局為重。
Work closely with other management associate in a supportive and flexiblemanner, focusing on the overall success of the hotel and the satisfaction ofhotel guests.
§?保證所有廚房部員工以積極靈活主動的方式與其他部門的員工協作，我們的精神是：團隊協作.
Ensures that all Associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”.
§?確保每個員工知道市場上的應季的和新興的原材料。
Ensures that all Associates are up-to-date with the availability of seasonaland new products on the market.
§?檢查和監督食品生產的每個過程，在適當的時候提供反饋信息。
Tastes and monitors products served throughout the operation, providingfeedback where appropriate.
§?與物料部經理，和備餐廚房一起保證原材料的物美價廉。
Works with the Materials Manager in the procurement of the best product for thebest price.
§?與餐務部經理一起保證廚房的衛生狀況，保養廚房中的儀器，將破損率將到最低，延長它們的使用壽命。
Works closely with the Stewarding Manager to ensure that hygiene standards aremaintained.? Supervises Associates tomake sure that operating equipment is cared for and properly used to maximiseits useful life, and to minimise breakage and personal injury.
§?監督員工餐廳食品的質量，使員工餐廳的食品質量與其他的餐廳一樣高。
Oversees the quality and variety of food and beverages served in the AssociateRestaurant, ensuing that this outlet is operated to the same standard as anyother outlet.
§?熟悉緊急事件處理程序。
Familiar with all Fire and Emergency Procedure.
人事
Personnel
§?監督和幫助錄用廚房部的員工。確保在篩選及錄用員工時能依照酒店的職能標準。
Assists in the recruitment and selection of all culinary Associates.? Ensuring that Hotel guidelines and policiesare fully implemented when recruiting and selecting Associates.
§?監督餐飲部所有員工的出勤情況，保證部門內所有員工的，著裝，儀表和個人衛生符合酒店的標準。
Oversees the punctuality and appearance of all culinary Associates, making surethat they wear the correct uniform and maintain a high standard of personalappearance and hygiene, according to the hotel and department’s groomingstandards.
§?通過適當的培訓或指導，最大程度的發揮員工的工作能力。
Develops the skills and effectiveness of Associates through the appropriatetraining, coaching and/or mentoring.
§?組織年度工作評估總結員工的進步，并在專業技能發展上給予支持。
Conducts annual Performance Development Discussions with key culinary Associates.? Supporting Associates in their professionaldevelopment goals.
§?與進修及培訓發展部經理和部門培訓員一起計劃和落實為員工安排的培訓。
Plans and implements effective training programmes with the Learning andDevelopment Manager and Departmental Trainers.
§?通過提供反饋信息和每月的總結會議幫助發展部門培訓員。
Assists in the development of Departmental Trainers through ongoing feedbackand monthly meetings.
§?檢查廚房每周的排班表，確保計劃中體現了部門的商業目標和酒店的服務標準。
Monitor weekly kitchen work rosters, making sure that they reflect businessneeds and other key performance indicators.
§?支持落實人本品牌, 示范并加強凱悅價值觀和文化特性。
Supports the implementation of The People Brand, demonstrating and reinforcingHyatt’s Values and Culture Characteristics.
§?保證所有的員工熟悉我們的員工守則和規定。
Ensures that Associates have a complete understanding of and adhere to Associaterules and regulations.
§?了解關于員工及行業關系的法律、法規，理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。
Ensures that Associates follow all hotel, company and local rules, policies andregulations relating to fire and hazard safety, and security.
§?為員工敬業度調查的結果提供回饋，對合理要求作出相應的調整。
Provides feedback on the results of the Associate Engagement Survey andensuring that the relevant changes are implemented.?
其他
Other Duties
§?熟悉行業內的相關規定和員工法規。
Is knowledgeable in statutory legislation in Associate and industrialrelations.
§?熟悉并嚴格遵守員工手冊及管理人守則中的規章制度，及有關酒店關于防火、衛生、健康和安全的制度。
Understands and strictly adheres to Rules and Regulations established in the AssociateHandbook, Managers Guides and the Hotel’s policies concerning fire, hygiene andhealth and safety.
§?保證高標準的個人儀表。
Ensures high standards of personal presentation and grooming.
§?與競爭酒店，商業伙伴和其他的組織建立和維持穩固的，專業的關系。
Maintains strong, professional relationship with the relevant representativesfrom competitor hotels, business partners and other organisations.
§?根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。
Responds to changes in the Food and Beverage function as dictated by theindustry, company and hotel.
§?根據安排出席酒店和部門的培訓以提高技能和知識。
Attends training sessions and meetings as and when required.
§?執行額外的合理的任務和職責。
Carries out any other reasonable duties and responsibilities as assigned.
§?響應安排，根據酒店、行業和公司的指令做調整，執行其他餐廳 和部門的合理的任務和職責。
Respond to requests to undertake any reasonable tasks and secondary duties alsoin other outlets and departments as normal assigned and adjust to changes asdictated by hotel, industry and company.
