Checks and controls room reservations, frontoffice systems, supplies inventory, scheduling, forecasting and department budgetto maximize revenue. Compile and prepares financial reports, including: rateand availability calendar.
關(guān)注房間預(yù)訂情況，及時更新系統(tǒng)相關(guān)信息，確保利潤最大化，準(zhǔn)備財務(wù)報表 。
Communicates with guests and team membersboth verbally and in writing to answer questions and provide clear direction inadvising and instructing staff in details of work. Organizes, conducts and / orattends meetings to obtain and disseminate pertinent information.
與客人和員工有效的溝通，提供明確指示，主持、參加會議并傳達(dá)相關(guān)信息。
Implements and monitors all corporatemarketing programs to include HHonors, Senior HHonors etc.
監(jiān)督有效執(zhí)行公司的忠誠客戶計劃。
Leads andmotivates team members by leading by example and employing competent andconsistent management practices.
通過訓(xùn)練領(lǐng)導(dǎo)和激發(fā)團(tuán)隊員工.
Takes responsibility of the hotel as the DutyManager in the absence of the Director of Operations or General Manager orFront Office Manager.
在營運總監(jiān),總經(jīng)理和前廳部經(jīng)理不在的情況下作為值班經(jīng)理對酒店負(fù)責(zé)。
Identifies needs and training requirements of teammembers. Actively takes part in training the team, facilitating formal trainingsessions and on the job training to ensure that all team members are of thesame standard. Also attends training where and when required
考察團(tuán)隊成員的訓(xùn)練需求。積極地參加職業(yè)培訓(xùn), 讓員工保持水平一致。
Acts as a coach and mentor to team members,reinforcing standards and expectations and motivating team members to strivefor established targets.
做隊員的導(dǎo)師，提高員工水平，促進(jìn)他們完成所設(shè)立的目標(biāo)。
Responsible for maintaining and deliveringdiscipline amongst managers and team members, ensuring consistency inaccordance with the team member handbook, UAE Labour Law and HR guidelines.Distributes appropriate discipline when and where required.
確保員工手冊，相關(guān)勞動法，HR指南的一致性，必要的時候提供培訓(xùn)。
Keeps up to date files on all team members,ensuring that team members’ progress, successes and failures can be tracked andmonitored for praise of correction.
及時更新員工檔案，掌握員工進(jìn)步、成功和失敗的狀況，鼓勵更正。
Responsible for the departments succession planningand development of high potential team members to ensure that all team membersare trained to progress to the next level of their career.
為部門計劃和培訓(xùn)高潛能成員，促進(jìn)他們提高工作水平。
Contributes to the hotel and team by sharing newideas and suggestions for improvements, being innovative and creative toprovide quality service and customer care to team members and guests.
致力于酒店工作，為酒店發(fā)展提供建議，有創(chuàng)新精神，為顧客提供品質(zhì)服務(wù)。
Responsible for the smooth induction andfacilitation of training for new team members, ensuring that they are trainedto the minimum level standard and that they can competently complete their joband that they know what is expected of them.
簡單易懂的訓(xùn)練新員工，使其盡快達(dá)到勝任工作的最低標(biāo)準(zhǔn)，明白公司對他要求是什么。
Communicates results from TMOS, SALT, QA, informingthe team of results, areas of weakness and strength and the following action.
熟悉TMOS，SALT ，QA 報告，告之團(tuán)隊成員所存在的問題，強處和弱處，以及接下來要做的事情。
Creating awarm and welcoming arrival for guests, ensuring that they feel expected andimmediately “at-home” when they arrive.
為顧客提供熱情服務(wù)，讓他們立刻有回家的感覺。
Handles complaints promptly and efficiently, takingthe necessary action, and informing the Guest Relations Manager for follow up,where appropriate. Follows up with all guests to ensure satisfaction withproblem resolution.
采取必要行動，及時有效的處理顧客的不滿，適當(dāng)?shù)臅r候告知值班經(jīng)理或賓客關(guān)系經(jīng)理。回訪客人，確保客人對解決方法滿意。
Maintains awareness of guest’s profile and specificpreferences, ensuring that they are acted upon for each reservation.
維護(hù)顧客檔案和信息，確保有效的預(yù)定。
Liaises with Sales, Reservations and the BusinessDevelopment team to handle corporate guests and contracts.
和銷售，預(yù)定和業(yè)務(wù)發(fā)展團(tuán)隊共同為客人提供服務(wù)。
Promotes HHonors and its associated benefits toguests who are not already enrolled in the program. Ensures that existingHHonors members receive personal and professional service that recognizes themas important guests and that their benefits are received.
確保為希爾頓榮譽會員顧客提供優(yōu)質(zhì)專業(yè)的服務(wù)，建議顧客加入會員。
Ensures that guests’ profiles and information isinput in to the Police Report system in a timely and accurate way.
確保賓客檔案信息及時錄入公安報告系統(tǒng)。
Applies Hilton Brand Standards in each and everyaction, acting as a role model and example of how the standards should becarried out in a practical setting.
遵循希爾頓品牌標(biāo)準(zhǔn)
Has knowledge of the hotels facilities and servicesas well as basic knowledge of Hilton International, MEAP & other propertiesin China.
掌握希爾頓酒店集團(tuán)的基本概況
Is up to date with information on facilities,attractions, and places of interest, sights and activities in and around Hotel.
了解酒店周邊地區(qū)的最新信息，名勝，風(fēng)景地等，為顧客提供方便。
Ensures communication, coordination and cooperationbetween the front desk and other operating departments, specificallyHousekeeping, F&B and Accounts.
確保前廳和其他部門間的溝通交流，特別是客房部，餐飲部等。
Maintains the hotel systems to ensure accuracy ofinformation and data, and that it is easy to use and operated in an organizedand systemized way. Also Ensures that the Front Desk equipment and systems arefunctioning at all times, and that the area is maintained in a clean, tidy andorganized way.
保持酒店數(shù)據(jù)的準(zhǔn)確，便于操作。維持前廳設(shè)備的正常運做和工作區(qū)域的清潔。
Passes on information effectively, ensuring thatall necessary details are communicated to the intended person and that anypending action is completed and guest satisfaction confirmed. Conducts dailybriefings, shift handovers, attends meetings and effectively communicatesinformation to team members.
確保信息有效的傳達(dá)到人，及時解決問題讓客人滿意，參加每日必須的會議等。
Ensures that theFront Desk Manager is kept aware and up to date of operational issues.
確保前臺經(jīng)理知道要完成的任務(wù)
Over-supervise and take the Manager role when the Front Desk Manager,GRM, ChiefConcierge, Executive Lounge Manager, Operator Manager is not available, to ensure that the day-to-day functions ofthe relevant departments are completed. Including but not limited to therelevant checklists, trace reports, credit limit checks, online back-up,allocation of rooms, Lost Interface, Pay-Masters, Discount and ratediscrepancies, and registration cards.
當(dāng)前臺經(jīng)理，賓客關(guān)系經(jīng)理，禮賓司，行政樓層經(jīng)理，總機經(jīng)理，等無法行使職能時，主動承擔(dān)相關(guān)部門運營責(zé)任。確保完成行政樓層每日的任務(wù)，包括核對，房間分配，報告，信用額度核對，網(wǎng)上備份等。包括但不限于相關(guān)的清單，跟蹤報告，信用額度檢查，在線備份，房間分配，丟失物品的交接，財務(wù)賬單交接，折扣和利率差異，和登記卡。
Completes reports where and when requested,ensuring that they are complete and delivered on time to the respected party,including the month end report.
如有要求，提供完整的報告，并及時送至所需部門。
Ensures that the team member in charge of therequisitions keeps the front desk stocked and maintained with requisitions andthat par levels are maintained and stock tracked.
節(jié)約成本，確保存貨不浪費。
Keeps up to date and aware of competitor activitiesin order to be proactive and create market advantage.
警惕商業(yè)競爭行為，促進(jìn)積極的市場發(fā)展。
Ensure that the department adheres to the hotelselling strategy of Demand Based Pricing and maintains rate integrity byoffering clear, transparent, and value for money rates to guests.
根據(jù)價格要求向客人提供相應(yīng)物有所值的物品。
Monitors hotel benchmarks (TMOS, QA, SALT) evaluateperformance and results, take corrective action and constantly strive forimprovement. Reviews on a continual basis and formulates action plans in orderto drive results.
管理酒店（TMOS，QA, SALT）評估的結(jié)果，為要改進(jìn)做的地方做出行動。
Conducts regular meetings with key departmentalmanagers to review business trends and discuss departmental issues, takingaction where necessary.
與關(guān)鍵部門進(jìn)行會議，討論商務(wù)趨勢及部門別的議題,必要的時候采取行動。
Adheres strictly to standard cash handlingprocedures amongst team members, ensuring that all team members balance theirfloat and drop the required amount.
嚴(yán)格遵守現(xiàn)金收付手續(xù)，收取現(xiàn)金，信用卡，轉(zhuǎn)帳，代金券等。
Adheres to the company credit policy at all timeswhen handling cash, credit card transactions, city ledger, providing currencyexchange services, LPO and third party payments for rooms, meetings, F&Band any other charges that may be incurred by guests.
收取現(xiàn)金，信用卡，代金券，公司或第三方付費等服務(wù)時要嚴(yán)格遵守酒店規(guī)定。
Maintains safety deposit boxes, ensuring thatguests’ valuables are safe and secure at all times.
為客人提供保險箱，保證他們的財物安全。
Follows up on outstanding accounts to ensure noloss of revenue and secures method of payment for upcoming reservations.
確定帳戶上沒有損失，保證付款安全。
Maintains the efficiency of departure by checkingall guests’ folios to ensure accuracy of charges.
確保所有客人的帳單準(zhǔn)確，讓客人迅速辦理離店手續(xù)。
Manages costs effectively by minimizing andcontrolling expenses.
控制花費，節(jié)約成本。
Managers and approves rebates, refunds anddiscounts where applicable.
在必要的時候給予折扣等優(yōu)惠。
Maintains awareness of sales opportunities withinthe hotel, maximizing revenue in an ethical and responsible manner, ensuringthe guests receive value for money and adhering to Hilton Brand Standards.
抓住商機，用合理的方式提高酒店收入，確保客人物有所值。
Activelypromotes up selling and creates opportunities when allocating room inventory andmanaging demand to ensure maximum revenue generation where available. Managesthe department in order to create the maximum opportunity for up selling,tracking the performance and devising strategies.
積極向客人推銷從在每個客人身上獲取最大利益。為獲取最大利益提供策略。
Assimilate into The Hilton Family PRIDE/CAREculture through understanding, supporting and participating in all elements ofPRIDE/CARE. Demonstrate working knowledge of the service standards.
通過學(xué)習(xí)希爾頓關(guān)愛，把希爾頓關(guān)愛理念運用到服務(wù)中去。
