SCOPE 范圍
· Oversee the running of daily operations of Laundry and Uniform andLinen.
統(tǒng)籌管理洗衣房、制服和布草房的日常運作。
· Control the standards of Linen and Uniform.
制定布草和制服的標準。
· Supervise all Guest laundry and House laundry & linen
監(jiān)督所有客衣和內(nèi)部洗衣和布草。
·Supervise the laundry plant’s operation
監(jiān)督洗衣房、洗衣廠的正常運營。
PRINCIPALRESPONSIBILITIES主要職責
Guest Related 與賓客相關(guān)事務(wù)
· Ensure all team members provide 5-star hotel & Brand standards atall times.
監(jiān)督所有團隊成員在任何時候都提供五星級酒店及品牌標準。
· Responsible for daily operation of laundryplant and uniform room.
負責洗衣房和制服房每日運作。
· Responsible for all the uniform, guest laundry.
負責所有的制服和客人洗衣。
· Act with integrity, include being honest while still maintaining theconfidentiality of information where required and consistent with hotel’spolicy.
為人正直，誠實，當需要時能夠遵守保密制度，與酒店政策相一致。
Colleagues Related 與同事相關(guān)事務(wù)
· Maintain good working relationship with all colleagues and otherdepartments.
與同事之間以及其它部門維持良好的工作關(guān)系。
· Provide friendly, courteous and professional service at all times.
在任何時候都能提供友好、禮貌和專業(yè)的服務(wù)。
· Report to duty wearing the correct uniform and well groomed as per hotelstandard.
確保酒店制服符合酒店儀容儀表的標準。
· Attend trainings and meetings as required.
參加培訓和會議。
· Report for duty punctually.
按時上班。
· Conduct the orientation and training for all new and existing colleaguesfrom Laundry and uniform, including on the job training sessions when required.
組織新老員工的培訓和定位，制定培訓課程。
· Assist in the building of an efficient team of employees by taking anactive interest in their welfare,safety, training and development.
積極關(guān)注員工的福利、安全、培訓和發(fā)展，協(xié)助建設(shè)一支高效率的隊伍。
· Attend to grievances of all colleagues and report to ExecutiveHousekeeper for future action.
處理同事的矛盾，并報告給行政管家。
Finance Related 財務(wù)事務(wù)
· Report Monthly Laundry Productivity as well as the chemical report.
匯報酒店每月的干洗效率及化學報告。
· Report Monthly Guest Profit and Loss.
匯報每月的盈利虧損。
· Monitor the monthly budget and advise the Executive Housekeeper on therate of condemned and unaccounted losses.
監(jiān)督每月的預算盤點，將報廢量上報行政管家。
· Responsible for annul budget preparation for uniform and linen (Roomslinens and F&B linen). Make recommendations on any linen/uniform changesfor the following year.
負責制服和布草房（客房布件和餐飲布件）的年度預算編制。為預算的布草/制服房的動向提出建議。
Operations/Process Related 流程操作事務(wù)
·? Control and supervise daily operation of laundry and linen room.
控制和監(jiān)督洗衣房和布草房的日常運作。
·? Supervise all colleagues ensuring courteous and prompt service isprovided at all times.
監(jiān)督所有同事在任何時候都提供及時周到的服務(wù)。
· Conduct periodic inspections throughout laundry and U & L to ensure thestandards are maintained.
對各洗衣房、制服和布草房進行定期檢修，以確保其維持標準。
· Ensure the correct procedures are followed.
確保所有流程的正確使用。
·Responsible for the inventory of linen and uniform, conduct the stocktake procedures, and produce resultsto rooms and F&B.
負責布件和制服的庫存盤點，并上報給房務(wù)部和餐飲部。
· Maintain accurate records of all linen and uniforms, which has beencondemned. Make checks to ensure condemned items are not useable.
記錄布件和制服的報廢，再次檢查報廢物品是否可再次利用。
·? Assure all furniture within the whole hotel premises is in goodcondition.
確保酒店內(nèi)所有家具的良好使用狀態(tài)。
·? Assess the priority needs for replacement of wear and tear in Uniformand linen within the hotel.
評估酒店內(nèi)優(yōu)先需要更換的制服和布件損壞。
· Maintain a good relationship with outside Uniform and Linen suppliersensuring standards are met.
與制服及布草供應商保持良好的合作關(guān)系，確保符合酒店標準。
· Maintain a good relationship with Laundry contractor ensuring qualityand standards are met.
與干洗承包商保持良好的合作關(guān)系，確保符合其質(zhì)量和標準。
·Maintain standard of all linen requirements for both Rooms and F&B.
維持房務(wù)部和餐飲部對所有布件要求的標準。
· Conduct book-keeping, record keeping, filing of all purchase items andspecification
進行簿記、記賬、登記所有采購物資和規(guī)范備案。
·? Maintain both Uniform room and laundry plant fixtures and facilities tothe required standard, report all maintenance and repairs to Engineering andfollow up as required.
按照酒店標準維護制服房、洗衣房的裝置和設(shè)施，將維修保養(yǎng)報告給工程師并跟進。
· Ensure both Laundry plant, Uniform room are always tidy and well cleaned.
確保洗衣房和制服房始終整潔干凈。
Leadership and Sustainability Related 領(lǐng)導和擴展事務(wù)
· Able to propose new ideas to improve overall operation.能夠提供新思路以提高整體運作。
·Liaise with various Department on inventory schedule and directsupervise.
針對庫存計劃與各部門進行聯(lián)絡(luò)和直接監(jiān)督。
· Responsible to order linens required to ensure there is always anadequate supply and sufficient stock within the operation.
負責根據(jù)布件的要求進行訂購，確保在日常運作中有充足的供給和足夠的庫存。
· Supervise and control the daily manpower requirements to cope withworkload.
監(jiān)督日常工作需求，管理人員流動。
· Ensure that colleagues complete their workloads as scheduled and provideassistance during peak periods.確保同事們完成計劃內(nèi)的工作量，并在高峰期提供協(xié)助。
·Monitor productivity of all employees. Oversee the preparation of therosters for supervisor and colleagues.監(jiān)督所有員工的工作效率，審查并為主管和同事編制名冊。
·Discuss with the Executive Housekeeper on an ongoing basis the overallsituation of Laundry and Uniform quality, cleanliness, service, staff moral andthe reputation of the Hotel.
與行政管家商洽洗衣房和制服房的整體情況，包括制服的質(zhì)量、整潔、服務(wù)以及員工動態(tài)和酒店聲譽等總體形勢。
Others 其他事務(wù)
· Coordinate with Engineering Department on all machinery maintenance.
協(xié)調(diào)工程部對所有機械的維護。
· Adhere to the hotel’s Rules and regulations and in particular thePolicies and Procedures relating to Fire, Hygiene, Health and Safety.
遵守酒店的規(guī)章制度和政策，涉及消防、衛(wèi)生、健康和安全。
· Carry out any other reasonable duties as required by management.
執(zhí)行任何管理層委托的的工作。
The above job description may be amended fromtime to time with mutual agreement and you may be required to perform anyduties deemed necessary by the Management.
上述職位描述在雙方協(xié)商的基礎(chǔ)上可以進行修改和補充，您可能需要執(zhí)行任何管理層委托的工作。
REQUIREMENTS 職位要求
Education 教育學歷
· High School Diploma or above
高中或以上學歷
Experience 經(jīng)驗
· At least five years working in Hotel Industryand two years inSupervisory level.
至少5年酒店相關(guān)工作經(jīng)驗及2年管理工作經(jīng)驗。
Attitude 態(tài)度
· Active listener and responsive toassociates.積極聆聽和響應他人。
· Shows respect and patience withothers.尊重他人，富有耐心。
· Open to ideas.思想活躍。
· Proactively demonstrateshospitality in all internal and external guests interactions.
主動熱情好客對待內(nèi)部和外部的客人。
· Independent and flexible, able towork under pressure.獨立靈活，能夠在壓力下工作。
· Team player and able to developsound working relationships with subordinate.
具有團隊精神，能夠與下屬團結(jié)合作。
·? Actively pursues learning and self-development to enhance personal professionalism.
積極學習和自我發(fā)展，提高個人專業(yè)水平。
