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【職位描述】 黃山橫江灣凱悅酒店將于2024年第四季度開業 您的職責是在遵循凱悅酒店集團的企業戰略及品牌標準的前提下，保持所在部門的高效營運，并滿足員工、客人及酒店業主的期望。 通過適當的銷售和營銷計劃確定酒店在當地市場中的定位，并確保酒店產品和服務同營銷企劃所創建的定位及品牌承諾相一致。 【任職要求】 營運 Operational ?確保具有營銷員的態度，抓住酒店內的一切銷售機會。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. ? 確保具有高水準的酒店產品知識。 Ensures a high level of product knowledge of hotel. ? 確保將來自任何客人或其他部門的反饋及時并準確地匯報給副理。 Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. ? 遵守酒店有關客房部的政策及程序。 Complies with the Hotel Policies & Procedures relating to Housekeeping Department. ? 遵守房務部制定的系統及程序。 Complies with all systems and procedures as laid down by Rooms Division. ? 履行清潔及服務公共區的日常職責，確保公共區的清潔達到凱悅品牌標準。 Performs routine duties in the cleaning public areas, ensuring the cleanliness meet Hyatt brand standards. ? 清潔并擦亮燈具及大理石面。 Cleans and polishes lighting fixtures, marble surfaces. ? 清潔客房、走道、大堂、酒廊、衛生間、電梯、樓梯、更衣室及其它工作區域。 Cleans rooms, hallways, Lobby, lounges, rest rooms, corridors, elevators, stairways, and locker rooms and other work areas. ? 清潔酒店外部道路。 Scrubs outside pavement areas. ? 打掃、擦洗、上蠟及拋光地面。 Sweeps, scrubs, waxes, and polishes floor. ? 清潔毛毯、地毯、布藝家具及窗簾。 Cleans and shampoos rugs, carpets, upholstered furniture, and draperies. ? 為家具及設備吸塵；擦亮金屬制品。 Dusts furniture and equipment. Polishes metalwork. ? 清洗墻壁、頂板及木制裝飾；清洗窗戶、門板及門/窗框。 Washes walls, ceiling, woodwork, windows, door panels, and sills. ? 清空垃圾桶及清潔煙灰缸。 Empties and cleans wastebaskets and ashtrays. ? 將垃圾運到垃圾處理區域。 Transports trash and waste to disposal area. ? 補充浴室用品。 Replenishes bathroom supplies. ? 履行清潔及服務公共區域的日常職責。 Performs routine duties in the cleaning and servicing of public areas. ? 保持后場辦公區的整潔。 Maintains cleanliness of back office areas. ? 報告所有遺失及損壞的酒店財產。 Reports missing and damaged hotel property. ? 依照酒店的“失物招領”程序，報告并上交“失物招領”物品。 Reports and turns in all Lost & Found items as per Hotel “Lost and Found” procedure. ? 清理并維護所有用品、設備及儲藏室的整潔。 Cleans and maintains all supplies, equipment and storage rooms. ? 迅速回應并報告客人的需求。 Responds and reports promptly to all guest inquiries and/ or requests. ? 清潔并維護大堂、衛生間、走廊及辦公室的清潔。++ Cleans and maintains all Lobby, restrooms and corridors and offices. ? 為地毯吸塵并清空煙灰缸及金屬容器。 Vacuums carpets & empties ashtrays and urns. ? 清潔鏡面及窗戶。 Cleans mirrors and windows. ? 需要時搬動家具、固定裝置及設備。 Moves furniture, fixtures and equipment when needed. ? 為酒店內外的植物澆水及養護。 Waters and maintains all plants inside and outside the Hotel.