崗位職責：
Job Description:
To develop,implement, maximize, monitor and evaluate the hotel’s Sales Strategy (goals,tactics and actions) to achieve and exceed forecasted revenue figures in Rooms,Food and Beverage, and all other revenue generating departments.
開發制定，執行，并監督酒店的銷售策略（目標，戰略和行動），從而達到并超越預算的房間收入，餐飲收入以及其他產生利潤部門收入的指標。
To ensure Sales activities are aligned with the Corporate Marketing Strategy, and Hotel Actions have been implemented where appropriate.
確定酒店進行的銷售活動與企業行銷策略一致, 在適宜的地方開展酒店行銷活動。
To oversee preparation and update of the Departmental Operations Manuals.
負責準備和更新部門運作守則。
To conduct regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.
安排日常部門溝通會議，確保部門會議的有效性而必要性。
To review sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.
檢查銷售文件存檔系統，確保正確的預定流程，包括團隊以及會議的歷史記錄，合同合約，房間預留分析，信用和支付憑證文件等等。
To monitor all hotel associates deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
監督所有的酒店職員做到傳遞品牌的承諾，和時時刻刻提供客人卓越的服務。當必要時，提供正面和有建設性的反饋給與各部門主管。
To ensure Sales associates also provide excellent service to internal customers in other departments as appropriate.
保證銷售人員對其他的部門的內部客人也要提供適當的優質服務。
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
以禮貌和有效的態度處理所有客人和內部客戶的投訴和質詢,跟進并確定問題被滿意地解決。
To assist with the preparation of the Annual Business Plan.
協助準備年度銷售企化方案。
To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
與相關部門負責人進行戰略業績分析，從而作出準確有意義的預算。
To manage all sales strategy, tactics, and action implementations, complying with the Smart Selling approach, in order to create a strong and disciplined sales team who achieve their sales goals.
管理所有的銷售戰略戰術行動的執行，依照Smart Selling的方法，建立一個能夠完成銷售指標的強大而訓練有素的銷售團隊。? ? ??
To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge.
為了要確定酒店的市場銷售保持競爭的優勢，持續的監控和評估地方，國內和國際的市場趨勢，以及酒店競爭對手的銷售狀況。
To actively participate in weekly yield meetings and monthly strategic meetings,developing and adjusting sales and pricing strategy.
積極的參加每周收益會議和每月戰略計劃會議，發展并調整銷售價格策略。
To be aware of community, business, political and social factors that may affect the hotel’s financial performance.
了解由于政黨，商業，政治和社會因素會給酒店財務業績上的帶來的影響。
To ensure the best use is made of technology including Delphior other sales and catering systems, and the data is clean.
確保技術系統的良好使用包括Delphi或其他的銷售和餐飲系統,并確保數據是準確的。
To review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan.
根據年度市場營銷計劃，檢查與評估出有效的銷售活動，并作出必要的調整從而達到或超越我們的目標。
To make sure Sales associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
確保所有銷售部員工要以互相支持和靈活的方式與其他部門合作，發揚團隊合作精神。
To encourage associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
鼓勵員工開拓創新，對他們的業務上的貢獻和成績給予激勵和認可。
崗位要求：
Job Requirements:
1. Fluent in English.
? ?英文流利
2. Can speak in Cantonese.
? ?會說粵語
3.?More than two years of working experience in the same position.
? ?兩年以上同崗位工作經驗
4.?Be familiar with the market in Guangdong region.
? ?熟悉廣東地區市場
