負責酒店內(nèi)總收益發(fā)展,通過尋找各種資源、確保最大化擴展收益機會。
Responsible for total revenue development within the hotel through sourcing, securing and maximising all sales opportunities.
職責義務(wù):
Duties & Responsibilities:
1.給總經(jīng)理提供專業(yè)的咨詢和行政支持服務(wù), 以達到戰(zhàn)略目標。
Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.
2.參與戰(zhàn)略業(yè)務(wù)和運營的籌備計劃。
Participate in the preparation of the Strategic Business and Operating Plans.
3.分享制定酒店年度收益目標計劃,包括房間、餐飲和運營部門。
Share in the establishment of revenue targets for the annual hotel Business Plan for rooms, F&B and minor operating departments.
4.依據(jù)市場調(diào)研結(jié)果, 負責所有收益部門的新產(chǎn)品開發(fā)和客戶服務(wù), 達到超越客人期望的一致目標。
As a result of evidence from market research, take responsibility for the development of new product and guest services in all revenue earning departments, consistent with the goal of exceeding guest expectations.
5.組織內(nèi)部同事外部機構(gòu)的公關(guān)活動、廣告和組織營銷活動。監(jiān)督所有銷售宣傳、脈絡(luò)和營銷項目的質(zhì)量和標準。
Direct the activities of the internal associates outside agencies on public relations, advertising and direct sales & marketing campaigns. Supervise the quality and standard of all sales promotional aids, collaterals and merchandising items.
6.配合收益管理總監(jiān),依據(jù)酒店趨勢,提供及時相關(guān)的信息協(xié)助執(zhí)行委員會做出正確的決定,以提高酒店的盈利能力。
In conjunction with Director of Revenue Management provide timely and relevant information on hotel trends, to enable the Executive Committee to make pro-active decisions to improve the profitability of the hotel.
7.分析競爭對手酒店的活動,包括他們的客戶基礎(chǔ),以發(fā)展和穩(wěn)固新的業(yè)務(wù)并搶占市場優(yōu)勢。
Analyse the activities of competitor hotels, including their customer base, with the aim of developing and securing new business and providing a market advantage.
8.作為指導(dǎo),積極參與酒店、行業(yè)和顧客組織的展會,會議和促銷活動。
As directed, participate in trade shows, conventions and promotional events, within the hotel, the industry and customer organisations.
9.管理所有銷售和行政同事,以確保所有人共同實現(xiàn)酒店現(xiàn)有和未來的收入預(yù)算。
Management of all Sales and administration associates, ensuring they are working towards achieving the hotels revenue budget for the existing and future years.
10.依據(jù)市場反饋和市場條件,參與開發(fā)和評估房價架構(gòu)以及各部不同市場領(lǐng)域可使用的條件。
Participation in developing and reviewing rate structures and conditions applicable to various segments, based on market feedback and market conditions.
11.確保所有客戶總監(jiān)、銷售經(jīng)理和銷售主管提供清晰和詳盡的客戶檔案,包括每次拜訪客戶的信息以及結(jié)果。
Ensure all Account Directors, Sales Managers & Executives maintain clear and detailed files on all clients including information on results of each sales call.
專業(yè)知識技能:
Job Knowledge / Skill:
1.領(lǐng)導(dǎo)能力? Leadership skills
2.管理技能? Management skills
3.戰(zhàn)略眼光? Strategic vision
4.談判能力? Negotiation skills
5.組織和時間管理技能 Organisational & time management skills
6.分析和數(shù)據(jù)技能? Analytical and numerical skills
7.銷售與營銷技巧 Selling & Marketing skills
8.親和力和執(zhí)委會和業(yè)主關(guān)系 Rapport ?Building with fellow EXCOM and Owner Relation
9.較強的書面英語和漢語 Strong written English and Chinese language
10.銷售和市場營銷經(jīng)驗、執(zhí)行操作管理、國家和國際相關(guān)工作經(jīng)驗者優(yōu)先。Rich experience of extensive Sales& Marketing . Line operations management and national andinternational related experience preferred.