What is the job? 崗位描述職責
Handle hotel related affairs, regularly output business analysis reports, promote key tasks, understand hotel operations and procedures, especially the catering department, housekeeping department, finance department, and sales department.
處理酒店相關事務,定期輸出經營分析報告,推進重點工作,了解酒店營運和基本程序,特別是餐飲部、房務部、財務部和銷售部門。
What we need from you崗位要求
文稿撰寫能力】
[Writing Ability]
1. Possess excellent writing skills, able to write various official documents, reports, plans, promotional texts, etc., with accurate, clear, and fluent text expression, strong logic and infectiousness.
1.具備優秀的文字功底,能夠撰寫各類公文、報告、方案、宣傳文案等,文字表達準確、清晰、流暢,具有較強的邏輯性和感染力。
2. Able to quickly collect and organize relevant information according to different manuscript requirements, conduct in-depth analysis and research, and provide strong support for manuscript writing.
2.能夠根據不同的文稿需求,快速收集、整理相關資料,進行深入分析和研究,為文稿撰寫提供有力支持。
3. Proficient in various office software such as WPS, Word, Excel, PowerPoint, etc., able to use software for document layout, data processing, and presentation production.
3.熟練掌握各類辦公軟件,如 WPS 、Word、Excel、PowerPoint 等,能夠運用軟件進行文檔排版、數據處理和演示文稿制作。
4. Possess good communication skills, able to effectively communicate and coordinate with various departments within the hotel as well as external relevant units, ensuring timely transmission of information and smooth progress of work.
4.具備良好的溝通能力,能夠與酒店內部各部門以及外部相關單位進行有效的溝通和協調,確保信息的及時傳遞和工作的順利開展。
5. Able to accurately understand the intentions and job requirements of the general manager and promptly convey them to relevant personnel; At the same time, be able to provide timely feedback on the progress and issues of each department to the general manager.
5.能夠準確理解總經理的意圖和工作要求,并及時傳達給相關人員;同時,能夠將各部門的工作進展和問題及時反饋給總經理。
6. Skilled in handling interpersonal relationships, able to establish good cooperative relationships in complex work environments, coordinate the interests of all parties, and solve conflicts and problems in work.
6、善于處理人際關系,能夠在復雜的工作環境中建立良好的合作關系,協調各方利益,解決工作中的矛盾和問題。
Hotel business capability
【酒店業務能力】
1. Understand the basic operating models and business processes of the hotel industry, and be familiar with the job responsibilities and content of various departments in the hotel
1. 了解酒店行業的基本運營模式和業務流程,熟悉酒店各部門的工作職責和工作內容。
2. Develop hotel development strategies, business plans, and management systems, and supervise their implementation.
2. 制定酒店的發展戰略、經營計劃和管理制度,并監督執行情況。
3. Possess a certain level of marketing and customer service awareness,
3. 具備一定的市場營銷和客戶服務意識
4.4.Maintain close communication and collaboration with various departments within the company, provide timely feedback on operational situations and issues, and facilitate mediation
Resolve cross departmental work matters.
4.與公司內部各部門保持密切的溝通和協作,及時反饋運營情況和問題,協調解
決跨部門的工作事項。
Corporate responsibility企業責任:
1、Treat our business with maximum confidentiality and care..
1、在處理業務時最大限度的保守機密并小心謹慎。
2、Keep and keep all confidential information.
2、保存和保守所有保密信息。
3、Answer, transfer, redial or leave a message.
3、接聽來電、進行電話轉接、重撥或留言。
4、A high level of confidentiality should be maintained at all times for any matter.
4、對于任何事務應一貫保持高度機密。