The Learning & Development Manager will be responsible formanaging the learning process within the hotel. They will ensure that alllearning and development activities are completely aligned with the culture,Accor values, Pullman strategy, and the hotel. They are a partner in thequality process of the hotel.
學習與發展經理將承擔管理酒店培訓的責任。該職位將確保酒店開展的所有培訓與發展活動是完全符合集團文化、雅高價值、鉑爾曼戰略和酒店的。該職位是酒店質量運作中的合作伙伴。
1.Develop annualhotel training plans and prepare quarterly reports to management.
制定年度培訓計劃和準備酒店季度報告。
2.Develop andmaintain hotel’s training facilities which include the training room &library.
發展和維護酒店培訓設備設施，包括培訓教室和圖書館。
3.Prepare themonthly training calendar and arrange the training courses.
準備月度培訓計劃和安排培訓課程。
4.Maintain,supervisory and management training records.
維護、監督和管理培訓記錄。
5.Identify internaland external training resources and optimize the training budget.
識別內部和外部培訓資源以及優化培訓預算。
6.Provide trainingto support quality standards to ensure a luxury guest experience.
提供支持保證服務質量和奢華顧客體驗的培訓項目。
7.Greet and begenerous to all guests and colleagues and always willing to offer theassistance.
主動熱情的回應客人及同事的需求，并提供幫助。
8.OrganizeColleague Relations activities.
組織員工關系活動。
9.Coordinate onCONNECT (community service) activities.
協助籌備社區服務及福利活動。
10.Maintain Employeerelations.
維護員工關系。
11.Conduct an annualtraining needs analysis for each department within the hotel and incorporatethe hotel’s training plan with the Business Plan of the hotel.
對于酒店內的各部門開展年度培訓進行需求分析，并且將酒店年度培訓計劃與業務計劃相結合。
12.Review trainingpolicies, procedures and practices and recommends improvement to management.
回顧培訓政策、程序和實踐，并且向管理層建議改進提高的意見。
13.Coordinate withthe department managers to help identify departmental trainer and trainingopportunities for employees.
協調各部門經理，來幫助他們識別部門培訓師和培訓機會。
14.Counsel hotelpersonnel as needed in areas such as career planning, training and developmentetc.
根據需求為員工開展相應職業生涯規劃、培訓和發展等咨詢。
15.Incorporatecustomer information as part of the training strategy; understand the impact ofthe key components of a successful hotel: employees, customers, owners andprofit.
將客戶信息始終作為培訓戰略的一部分，理解影響一個酒店成功的因素：員工、顧客、業主和利潤。
16.Manage andimplement company training programs and deliver training sessions witheducational methods adapted to adult learning styles.
管理和執行公司培訓項目并使用適合成年人學習的風格來實施培訓課程。
17.Develop and adapttraining programs to meet day to day hotel needs(including lesson plans,participant materials, job aids and user manuals)
發展和改進培訓方案以滿足酒店的需求（包括課程計劃、學員手冊、輔助程序和用戶手冊）
18.Maximize learningby providing a creative and efficient environment in the delivery of trainingsessions
在培訓課程中最大化的提供有創造性的和有影響力的學習環境。
19.Shareresponsibilities for the integration and orientation process of new hires andassist with implementation of new policies, procedures and standards.
分擔責任來整合及培訓在新員工入職程序上，并且協助執行所有新的政策、程序和標準。
20.Keep theeffective networking within the Pullman and Accor training communities.
在鉑爾曼酒店和雅高培訓社區內擁有有效的工作關系網。
21.Has the owndepartment development plan to keep their training knowledge and skillscurrent; Coach and offer the guidance to the Asst. Learning & DevelopmentManager & Officer on all the training issues.
擁有自己部門的發展規劃來保證培訓部成員的培訓知識和技能，指導和提供支持來幫助培訓主管及英語培訓師在培訓上的需求。
22.?Plan and executesEmployee social, athletic and recreational program..
計劃, 組織員工的社會的、運動的和娛樂的活動。
23.Ensures thebrand’s cultures, quality standards and behaviours/attitudes are appliedlong-term throughout the hotel, with making and posting different kinds ofposters.
通過制作和發布各種海報，確保品牌的文化、質量標準和行為/態度能長期在酒店使用。
崗位要求
1.本科及以上學歷，有相同崗位工作經驗2年以上。
2.具有良好的溝通能力和協調能力。
3.具有較強的文字綜合能力和口頭表達能力。
3.能按照酒店經營發展對人才的需要，制訂酒店總體培訓規劃和實施計劃。
4.熟悉員工的規律、特點和崗位培訓工作程序。
