1.? To handle and transfer all incoming callsaccording to the standards and procedures of the hotel.
根據酒店的政策和標準處理所有來電
2.? To handle inquiries by providing appropriateinformation.
提供合適準確的信息
3.? To assist in locating guests and employeeswhen requested.
根據需要幫助尋找客人或者員工
4. To ensure that guestsexpectations are met or exceeded by providing an efficient, friendly andattentive service.
提供有效，友好，專注的服務，滿足或超過客人的期望
5.? To update teleguides in the hotel computersystem (Opera).
更新Opera系統里的相關信息
6. Handles customer complaints if possible, orreports them to supervisors.
處理客人投訴，必要時向主管匯報
7.? Handles all reservation correspondence andinquiries quickly, efficiently and accurately
準確，快速，有效地處理所有預定要求。
8.? Ensures that all reservation details areaccurately entered into the computer in a timely manner
確保所有預定信息能及時，準確地錄入系統
9.? Monitors hotel room inventory and maximisingyield
監控房態情況，使入住率最大化
10. Maintains high standards for the annualLeading Quality Assurance (LQA) Mystery Guest visits
為每年造訪的 (LQA) 神秘客人保持我們高標準的服務質量
11.Monitors hotel overbooking status ensuring itremains within the predetermined levels
查看超額的定房情況，確保在規定的范圍之內
12.? Maintains trace and filing systems for allreservations
定期存檔預定信息，維護預定系統
13.? Maximises the room revenue of the hotel byupselling all hotel products and services
通過銷售酒店的產品及服務，使住房受益最大化
14.? Assists in the production of reservationreports as directed
協助上級做相關的統計報表
