This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.
該職位將負(fù)責(zé)確保客房預(yù)定過(guò)程及紀(jì)錄的準(zhǔn)確性。通過(guò)積極主動(dòng)的銷(xiāo)售及促銷(xiāo)手段，實(shí)現(xiàn)客房銷(xiāo)售收益的最大化。
1.?To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.
實(shí)現(xiàn)客房銷(xiāo)售和收益的最大化，其中以客房促銷(xiāo)最為重要。
2.?To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
完成當(dāng)班文秘工作，具體包括準(zhǔn)備往來(lái)文件，文件的歸檔，發(fā)送傳真，電子郵件等。
3.?To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
一直保持積極的銷(xiāo)售態(tài)度，不錯(cuò)失酒店范圍內(nèi)的任何銷(xiāo)售機(jī)會(huì)。
4.?To ensure a high level of product knowledge of the hotel and the local area.
對(duì)本酒店及地區(qū)的產(chǎn)品知識(shí)具備高度的認(rèn)識(shí)。
5.?To develop and maintain a high level of communication with major sources of business and advice Director of Sales of feedback where necessary.
發(fā)展并保持對(duì)主要業(yè)務(wù)來(lái)源的高水平溝通，并在必要的時(shí)候反饋給銷(xiāo)售總監(jiān)。
6.?To advise Director of Sales of any changes or trends relating to business.
將與業(yè)務(wù)有關(guān)的任何趨勢(shì)變化及時(shí)告知銷(xiāo)售總監(jiān)。
7.?To ensure all refused business is recorded with reasons for refusal.
確保所有的被拒業(yè)務(wù)根據(jù)原因加以歸檔。
8.?To ensure that all correspondence has been filed accordingly, with correct and updated information.
確保所有往來(lái)文件被及時(shí)歸檔，其信息準(zhǔn)確無(wú)誤。
9.?To adhere to all company credit policies to ensure that all revenue expected will be received.
遵守公司的信用制度并確保所有預(yù)期收益能被及時(shí)收取。
10.?To adhere to pre-set availability and rate controls.
遵守預(yù)先設(shè)定的客房供應(yīng)及房?jī)r(jià)控制。
11.?To maintain and update guest history and marketing database as laid down in the reservations procedures.
根據(jù)預(yù)定部相關(guān)流程，維護(hù)及更新客戶(hù)資料和營(yíng)銷(xiāo)數(shù)據(jù)庫(kù)。
12.?To ensure a high level of customer service is consistently maintained.
持續(xù)性地確保高水準(zhǔn)的對(duì)客服務(wù)標(biāo)準(zhǔn)。
13.?To ensure all the reservation input in system are accurate with sufficient back up for ????reviewing
確保與預(yù)定相關(guān)的所有信息輸入準(zhǔn)確無(wú)誤，并保證有足夠的備份以做檢查。
14.?To maintain the working areas clean and tidy at all times.
保持辦公區(qū)域干凈整潔。
15.?To comply with all company policies relating to reservations.
遵守所有公司關(guān)于預(yù)定部的規(guī)定。
16.?To comply with all systems and procedures, as laid down by the?Director of Sales .
遵守由銷(xiāo)售總監(jiān)制訂的所有有關(guān)系統(tǒng)和操作流程的規(guī)定。
17.?Quality of reservations belongs to top priorities.
將預(yù)定的工作質(zhì)量永遠(yuǎn)放在首位。
18.?Brabd Standards have to be strictly followed.
嚴(yán)格遵守品牌服務(wù)標(biāo)準(zhǔn)。
19.?Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的職責(zé)和被指派的職責(zé)。
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1.?Sound communication skills.
具有良好的溝通技巧。
2.?With strong?teamwork spirit.
擁有較強(qiáng)團(tuán)隊(duì)合作精神。
3.?Good interpersonal skills.
較強(qiáng)的人際交往能力。
4.?Have hotel working experiences.
有相關(guān)的酒店工作經(jīng)驗(yàn)。
5.?Ability to work under pressure and deal with stressful situations during busy periods.
能在強(qiáng)壓下勝任工作。?
Required Qualifications必要的資歷要求：
1.?University graduate, excellent command of written and spoken in English and Chinese language.
大學(xué)專(zhuān)科，良好的中英文讀寫(xiě)能力。
2.?Minimum 5 years experience in similar capacity with international chain hotels.
具有至少三年在國(guó)際連鎖酒店的相關(guān)經(jīng)驗(yàn)。
