? Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
? Oversee night audit function and preparation of daily financial reports.
? Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
員工團隊：
? 處理員工日常事務，計劃并分配工作，為每個員工設定工作績效目標。為員工提供教導、輔導并給予定期反饋，協助解決各種員工矛盾，提高團隊成員的績效。
? 對全體員工實施教育與培訓，確保所有工作符合國家、各省市與地方的法律和安全法規。確保員工接受適當的培訓，保證為他們配備完成工作所需的各種工具和設備。
? 確保員工獲得與操作系統、安全、現金處理流程、服務和標準有關的恰當培訓。
PEOPLE:
? Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
? Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
? Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
賓客體驗：
? 確保前臺員工為賓客提供快捷、專業和個性化的服務。
? 確保賓客抵達酒店時受到歡迎和問候，把握時間和賓客進行交流。以恰當的方式對賓客的投訴予以回應，通過與賓客建立良好的關系并獲取反饋，不斷提升賓客滿意度。
? 對前臺和公共區域進行例行檢查，若發現任何問題馬上采取行動。
GUEST EXPERIENCE:
? Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
? Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
? Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
企業責任：
? 核查賬單指令和賓客信用情況，按酒店信用政策操作，確保以安全方式處理所有交易。
? 為團隊成員提供 PBX 流程培訓，在緊急情況下擔任酒店的主要聯絡人；同本地消防、警務、應急部門相關人員建立和維護良好的工作關系。
RESPONSIBLE BUSINESS:
? Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
? Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
完成其它分配的任務。可能需要擔任值班經理。
Perform other duties as assigned. May also serve as manager on duty.
