Directs the work assignment of supervisory and non-supervisorypersonnel
指導(dǎo)管理層工作人員和普通員工完成布置下來的工作任務(wù)。
Monitors Housekeeping personnel to ensure guests receive prompt andcourteous service
監(jiān)控以確保所有客人和住店客人能接收到及時、禮貌的服務(wù)。
Monitor Housekeeping personnel to ensure rooms, and particularly thoseof priority members, known repeat guests and other VIP’s receive specialattention
監(jiān)控客房職員以確保客房的正常運作,特別是具有優(yōu)先權(quán)的客人,了解并相互告知使重要客人受到特殊的關(guān)注。
Informs other operating departments of Housekeeping matters, whichconcern notably the Front Office, to ensure accurate room status, in additionto communicating with Engineering and the Linen Room.
通知其它部門客房部正在運作的相關(guān)事項,特別是前廳部,確保房態(tài)的準(zhǔn)確性,另外也有要確保與工程部、洗衣房的溝通交流。
Schedules routine inspections by supervisors, of all housekeeping areasincluding occupied and non-occupied rooms; Public Areas & F&B Outlets
主管對日常事物的檢查,包括空房和住人房的所有客房區(qū)域。
?Inspects guest rooms in all Housekeeping areas on a regular basis toensure furnishing, facilities and equipment are clean and in good repair, wellmaintained and replaced / refurbished as required
檢查客區(qū)和公區(qū)是否正常運作,以確保所有的家具、設(shè)備、裝置保持清潔及得到及時的維修。
Appraise work performance, discipline and efficiency; and grooming ofall Housekeeping staff and initiate immediate remedial action if necessary
在上級的指導(dǎo)監(jiān)督下評估所有員工的儀容儀表、紀(jì)律及工作效率,并在必要的時候及時糾正錯誤。
?Follows up on progress of agenda items covered in regular meetings
根據(jù)例會所涉及的方面跟進工作。
Ensures Housekeeping personnel are familiar with in house facilitiesfor the purpose of assisting guests
確保客房員工熟悉房內(nèi)設(shè)施設(shè)備,以便更好地為客人提供服務(wù)。
Maintains a steady flow of communication to the Executive Housekeeperand all levels of staff on all matters affecting the Housekeeping Department
就客房部的相關(guān)事項與行政管家保持穩(wěn)定地溝通與交流。
Supervises outsource contractors to ensure contractual compliance
監(jiān)督外部合約人以確保合同的一致性。
Maintains and manage guest supplies.
確保客用品的消費量在控制范圍內(nèi)。
Assists in monitoring and controlling Housekeeping procedures includinglost and found, key control, security and emergency procedures, health andsafety for employees and guests
幫助監(jiān)控和控制客房程序以便保障員工的健康和安全,比如失物招領(lǐng)服務(wù)、鑰匙的控制服務(wù)、安全緊急情況的處理程序。
Works with the Executive Housekeeper on routine cleaning programsincluding spring cleans, etc
與行政管家一起按照日常清潔計劃工作,包括不定時清掃。
Acts on behalf of the Executive Housekeeper in his / her absence.
在行政管家不在時充當(dāng)他的授權(quán)代表。