一、禮賓服務??Concierge Service
禮貌和友好地接聽所有的來電, 并負責準確的轉接;
Answering all in-coming calls and connecting correctly;
為客人提供準確的問詢服務，宣傳酒店產品;
Provide accurate enquiry service, demonstrate hotel product;
認真記錄客人需求,迅速落實，及時完成;
Recording the guest's requests, follow up it and make sure done in time;
處理客人叫醒服務，確保準確無誤;
Handle wake-up call service;
協助客人撥打內線及外線電話;
Assist? the guest to place an internal and external calls;
受理客房點餐或餐飲預訂需求;
Provide In-room Dining or outlet reservation service;
充分了解緊急事件處理程序,例如爆炸恐嚇、火災、醫療協助等;
Have a through knowledge of emergency procedures, such as bomb threat, fire alarm, medical assistance, etc.
