【崗位職責】
·?Supervise and check the quality of room cleaning, ensure the staff can follow the correct procedures for cleaning, to avoid staff violations of the operation.
監督檢查客房清潔質量，確保員工能按照正確的操作流程進行清潔工作，規避員工的違規操作。
·?Responsible for placing all areas of the floor according to the correct items.
負責樓層各個區域按照正確的物品擺放進行擺放。
·?Linen Maintenance, and quarterly inventory.
布草的維護?及季度盤點。
·?Report all special events of the day to room manager.
匯報當天各類特殊事項上報客房經理。
·?Do the Master Key Control, the day of the key sign and return statistics.
做好萬能鑰匙的管控，當天的鑰匙簽領及歸還統計。
·?Do a good job of room fixed physical management, quarterly inventory work.
做好客房固定物理管理，季度盤點工作。
·??In accordance with the principles of fair and equitable distribution of the day required to clean the number of rooms.
按照公平公正原則，分配當日所需要清潔的客房量。?
·?Control room accurate room, if there is room status difference, the first report, find out the cause of the difference; according to the front desk sales demand, timely arrangements for cleaning all types of rooms.
把控客房準確房態，如有房態差異第一時間上報，查清差異原因；根據前臺售賣需求，及時安排清潔各類房型房間。
·?Memorize the daily VIP guest information, strictly control the room cleaning quality.
熟記每日VIP客人信息，嚴格把控客房清潔質量。
·?Visit guests daily and collect guest history and guest comments; handle all special requests of guests.
每天拜訪住店客人，并收集客人的客史資料及客人意見書；處理客人所有的特殊要求。?
·?Effectively manage the guest relics, do a good job of the day guest relics registration, guest relics regular processing.
有效管理客遺物品，做好當天客遺登記，客遺定期處理。?
·?Manage the warehouse, do the warehouse entry and exit registration, regularly inventory inventory of goods, maintain adequate inventory of guest supplies.
管理倉庫，做好倉庫進出登記，定期盤點物品庫存量，保存充足的客用品存貨量。
·?Maintain effective communication with the front desk and provide feedback based on facts.
與前臺保持有效溝通，根據事實合理反饋。
·?Obey the work arrangement of superiors.
服從上級領導工作安排。
【任職資格】
Required Skills –
技能要求
·?Proficient in floor operation and Roomt inspection
精通樓層運作流程和房間檢查能力
·?Proficient in floor post business skills
精通樓層崗位的各類技能
·?Ability to use floor tools and potions
清潔工具及藥劑使用技能
·?Training Skills
培訓技能
·?Knowledge of hotel management system
酒店管理系統知識
Qualifications –
學歷
·?Education or above
高中及以上學歷
Experience –?
經驗??
·?Three?years relevant hotel working experience, at least 1 year same position in 5 star hotel
三年相關的酒店工作經驗，至少一年五星級酒店同職位經驗
