Job Summary崗位概述:
Responsible for the ongoingefficient operation of Concierge department: Concierge Desk, Bell Service,Doorman, Drivers and Airport Representatives. To portray and operate theConcierge in a Professional Manner expected in the Ritz-Carlton Brand. Properprofessionalism and concise and accurate information is always maintainedthroughout the section.
負責禮賓部工作包括:禮賓臺,行李員,迎賓員,司機及機場代表。按麗思卡爾頓品牌的要求,以專業的方 式運行禮賓部的工作。 始終保持部門內正確的職業作風與簡潔、準確的信息資源。
Job Knowledge / Skill專業知識技能:
1.Good knowledgeand very familiar with concierge operation
掌握禮賓部工作知識并且十分熟悉禮賓部日常運行
2.Good knowledge oflocal area information, handle guest request efficiently
熟悉各類相關信息,盡力為客人解決問題
3.Good Englishlanguage skill
良好的英語能力
4.Good supervisoryskill, with emphasis on “people management”
良好的管理技能, 強調“人性化管理”
5.Goodcommunication skill
良好的溝通技巧
6.Be good atorganize and problem solving
7.良好的組織以及解決問題的能力