崗位職責：
熱情微笑迎接賓客，標準站姿，主動開車門、協助提拿行李。
雨天主動撐傘，確保賓客不被雨淋。
協助賓客搬運行李至客房或禮賓部，確保輕拿輕放，避免損壞。
熟悉酒店設施，快速解答賓客簡單問詢（如餐廳、健身房位置）。
為賓客安排出租車或豪車接送服務，確保車輛整潔、司機專業。
協助賓客上下車，特別注意VIP及老年/兒童賓客的安全。
為賓客提供高端定制服務，如餐廳預訂、演出門票、私人導游等。
熟悉本地奢侈品店、高端場所，協助安排購物或特殊體驗。
根據賓客需求設計個性化行程，包括交通、景點、翻譯等。
提前預判需求（如商務賓客需打印服務或會議室安排）。
協調各部門確保無縫體驗（如快速入住、私人管家對接）。
流利使用英語
熟悉國際禮儀，避免文化禁忌。
崗位要求：
具備極強的服務意識，能從容應對苛刻需求。
2年以上五星級酒店或高端服務行業經驗。
熟練使用Opera等酒店系統及基礎辦公軟件。
適應高強度工作。
璞麗專享福利:
- 住宿非上海市戶籍員工享有特殊補貼400元每月
- 住宿（二人一間）獨立衛生間，免費提供無線網絡及床上用品的使用
- 非上海市戶籍享有每年一次往返程車費報銷
- 享有補充商業醫療保險，可100%報銷醫保范圍內門急診費用
- 享有特殊班次補貼和各類促銷獎勵機制
- 享美味員餐、每月美食節、節日以及生日禮品卡
- 璞麗贊賞計劃，有機會獲得獎勵積分，可換取多種多樣的豐厚禮品。
- 享有免費年度體檢
Job Responsibilities：
Warmly greet guests with a smile, maintain impeccable posture, open car doors, and assist with luggage.
Offer umbrella service during rain to ensure guests remain dry.
Assist with luggage transportation to rooms or concierge, handle with care to avoid damage.
Be knowledgeable about hotel facilities to promptly answer basic guest inquiries.
Arrange taxis or luxury car transfers, ensuring vehicles are clean and drivers professional.
Assist guests in/out of vehicles, prioritizing safety for VIPs, elderly, and children.
Provide bespoke services: fine dining reservations, show tickets, private tours, etc.
Know luxury boutiques and elite venues to arrange exclusive experiences.
Design tailored itineraries covering transport, attractions, translators, etc.
Anticipate needs, e.g., printing services or meeting rooms for business guests.
Liaise with departments for seamless VIP check-in/butler service.
Fluent in English?
Master international etiquette to avoid cultural faux pas.
Job Requirements:
Exceptional service mindset, handles demanding requests gracefully.
2+ year in luxury hotels/high-end hospitality preferred.
Proficient in Opera PMS and basic office tools.
Adaptable to high-pressure environments.
Exclusive Benefits at The PuLi Hotel & Spa:
- Non-Shanghai household registration employees will receive a monthly subsidy of 400 yuan for accommodation.
- Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided.
- Non-Shanghai household registration employees are entitled to have their round-trip ticket?travel expenses reimbursed once a year.
- Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance.
-?Be entitled to special shift allowances and various promotional incentive mechanisms.
- Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards.
- The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts.
- Free annual physical examinations.
