了解“松池”水療中心的運營理念、優(yōu)惠活動,并積極推廣熟知運營時間和服務(wù)設(shè)施及服務(wù)項目。
Tobe completely aware of SongSpa & Fitness Center activities, and to promote these actively, completelyfamiliar with all spa facility opening and closing hours as well as product andservices offered.
協(xié)助回顧與前臺接待工作相關(guān)的政策和程序,根據(jù)需要進行相應(yīng)變更。
To assist in the review of alladministrative policies and procedures relating to the reception desk,continually looking for methods to improve as required.
保持一貫靈活性、適應(yīng)水療和健身中心內(nèi)不同區(qū)域的變換。
To be entirely flexible and adapt torotate within the different sub departments of Spa & Fitness areas.
熟悉酒店所有服務(wù)項目和設(shè)備設(shè)施。
To be fully conversant with all servicesand facilities offered by the Hotel.
根據(jù)確定的運營時間保證水療中心和健身中心按時營業(yè)。
Toperform opening and closing procedures established for the Spa and Fitnessareas.
確保水療中心游泳池、健身房和周圍區(qū)域的整潔有序。
To ensure that the spa swimming pool,GYM, and surrounding area is kept clean and organized at all times.
關(guān)注日常消耗品的用量和庫存。
To monitor operating supplies andinventory levels.
禮貌并有效地處理所有來自客人的詢問和投訴,跟進并敦促解決無法立即處理的投訴,達到客人的滿意。
To handle guest enquries in acourteous and efficient manner and report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up withguests.
關(guān)注所有設(shè)備的狀態(tài),將保養(yǎng)需求和維修需求通知助理經(jīng)理。
Monitor status of all equipment andnotify the Assistant Manager if there are any maintenance or repair needs? Promptly record equipment issues in the logbook isFixtures missing etc, and notify the spa maintenance personnel.
向所有客人介紹促銷活動。
Promote events and promotions to allguests.