主要職責(zé)
Main Duties:
·
熟悉酒店各細(xì)節(jié)布局,定位和功能:
To be fully conversant with every detail of the hotel layout and the location and
functions of:
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噴淋系統(tǒng)及煙霧探測器;
Sprinkler system and smoke detectors
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滅火器材及緊急出口;
Fire fighting equipment and emergency exits
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消防控制室和消防指示儀表板;
Fire control room and fire indicator panels
-
緊急疏散
/
公共廣播系統(tǒng);
Emergency evacuation / public address systems
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酒店外緊急集合區(qū);
Emergency assembly area outside hotel
-
消防
/
炸彈威脅和安全程序;
Fire / bomb threat and security procedures
-
電梯;
Lifts
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緊急報警電話號碼;
Emergency phone numbers
-
急救設(shè)備
First aid equipment
·
為酒店,客人及員工提供財產(chǎn)安全,使其免遭破壞,偷竊及任何犯罪行為。
To safe guard the hotel, guest and associates’ property from vandalism, theft and any kind of crime.
·
幫助并為客人引路。
To be helpful to guests or patrons to the various outlets or functions.
·
確保員工按照酒店政策和程序上下班打卡。
To ensure that associates punch in / out and following established policy and procedures of the hotel.
·
監(jiān)測和控制所有員工、訪客和承包商從員工通道進出酒店。
To monitor and to control the movement of all associates, visitors and contractors leaving or entering the hotel through the staff entrance.
·
以準(zhǔn)確有效的判斷、處理各項工作。
To handle all tasks with diplomacy, tact, appropriate discretion and efficiency.
·
按照公司規(guī)定的政策和程序,協(xié)助檢查員工所攜帶的包裹
/
物物品及更衣柜。
To assist in searches of staff baggage / belongings and lockers according to specified policy and procedures.
·
嚴(yán)格記錄和控制從員工入口及卸貨處進出的訪客的物品。
To record and to control all visitors’ belongings / items when entering and leaving the hotel premises through the associate entrance or loading dock.
·
確保未經(jīng)允許的人員不得進入酒店樓層和辦公區(qū)域。
To ensure that unauthorized personnel do not gain access to the hotel floors and back of the house areas.
·
確保承包商和訪客用有效證件換取酒店訪問證后,方可從員工通道和卸貨口進入酒店。
To ensure that all contractors and visitors to the hotel exchange their identity cards for hotel security passes when entering the hotel premises through associate entrance or loading dock.
·
應(yīng)準(zhǔn)確了解酒店外部承包商所做設(shè)備安裝、工程項目及酒店改造項目的地點、情況。
To be aware of all locations of hotel equipment installation, hotel project or renovation which will be handled by outside contractors.
·
確保酒店和工作區(qū)的清潔。
To ensure the cleanliness of working areas and hotel premises.
·
用對講機聯(lián)絡(luò),保持對酒店周邊地區(qū)的監(jiān)測和控制。
To monitor and to control the situation around the hotel by radio telecommunication.
·
檢查并確保所有監(jiān)控錄像設(shè)備正常運行。
To check and to ensure that all CCTV recording is properly operated.
·
檢查緊急報警電話情況。
To check Operator of emergency phone alarms.
·
確保任何時間車道暢通,交通流量順利。
To ensure the forecourt driveway is free of obstruction and the traffic flows are smooth at all times.
·
當(dāng)職期間,確保所有活動和各項功能正常運行。
To ensure to check all current events, activities and functions at the time of the duty.
·
在巡邏責(zé)任區(qū),確保客人安全和舒適。
To patrol the areas of responsibility and to ensure the safety and comfort of the guest.
·
確保安全通道無異常情況。
To ensure that the emergency escapes doors are secured.
·
確保無閑雜人員進入行李客房,消防出口,前臺和宴會廳。
To ensure that no unauthorized persons stray into luggage rooms, fire exits, bell counter or function rooms.
·
確??腿嗽诮哟庌k理入住和退房手續(xù)時行李安全。
To secure guest’s luggage in front office upon guest check-in / out.
·
在大廳前疏導(dǎo)交通,引導(dǎo)司機,確保門前車道不被堵塞。
To guide drivers and ensure smooth traffic control in front of Main Entrance.
·
控制酒店周圍停車,采取必要行動移開未經(jīng)允許停放的車輛。
To control parking along the hotel premises and take necessary actions to remove unauthorized vehicles.