管理所有餐廳每天的運營,關注客人,提升顧客滿意度,保障同事福利,盡可能在控制成本的基礎上實現利潤最大化。
Manage the daily operations of all restaurants, focus on guests, improve customer satisfaction, ensure the welfare of colleagues, and maximize profits while controlling costs.
職責義務:
Duties & Responsibilities:
1.超越賓客的預期要求,在提供給客人服務之前能較早的預知其需求, 能更好地達到其滿意程度。
Exceed the expected requirements of guests, predict their needs earlier before providing services to guests, and better achieve their satisfaction.
2.提升服務 ,和賓客有充分的溝通并了解其個別需求, 提供向導, 回饋并在(賓客)需要時提供方便。
Improve service, fully communicate with guests and understand their individual needs, provide guidance, feedback and provide convenience when required.
3.提高和建立自身團隊, 鼓勵和建立共同信賴度, 相互尊敬并在團隊中和其他員工達到良好地溝通。
Improve and build up their own team, encourage and build mutual trust, respect each other and achieve good communication with other employees in the team.
4.達成/超越目標 ,達到和超越目標包括評估目標, 預算目標和團隊目標等。
Meet/exceed goals. Meet and exceed goals, including evaluation goals, budget goals and team goals.
5.增加利潤 ,表明增加利潤,包括減少成本和支出,并開展更多的商業機會。
Increasing profits means increasing profits, including reducing costs and expenses, and opening up more business opportunities.
6.引導、監督和激勵下屬 ,指迎方向和監督下屬,,包括制定評估標準和檢測評估。
Guide, supervise and motivate subordinates, point out the direction and supervise subordinates, including formulating evaluation standards and testing evaluation.
7.作出決議和處理問題,分析信息并找尋最有效地途徑去解決問題。
Make decisions and deal with problems, analyze information and find the most effective way to solve problems.
8.保持利潤和服務滿意度的平衡,盡可能地降低成本和創收效益,,保持利潤和服務滿意度的平衡。
Maintain a balance between profit and service satisfaction, reduce costs and revenue benefits as much as possible, and maintain a balance between profit and service satisfaction.
9.制定目標,制定具有挑戰性,可行性和可獲取性的目標從而控制日常營運和評估目標。
Set goals, setting challenging, feasible and accessible goals to control daily operations and evaluation goals.
專業知識技能:
Job Knowledge / Skill:
1.至少5年餐飲經驗/五星級酒店或高標準的社會餐飲管理。
At least 5 years catering experience / 5 star hotel or high standard social catering management.
2.必要的餐飲相關專業知識。
Necessary catering expertise.
3.具有積極合作的精神。以熱心的態度對待所有的工作,并樂于利用一切機會學習技能以便于改進自己的工作的技巧。
?Have a positive and cooperative spirit. Approach all work with enthusiasm and take advantage of every opportunity to learn skills to improve their work skills.
4.具有極強的應變能力。靈活反應并以積極的態面對需求更改的事情,包括任何工作要求的改變的。
Strong adaptability. Be flexible and respond positively to changes in requirements, including any changes in job requirements.
5.具有較強的團隊精神,通過合作及對同事工作的支持達到團隊的共同目標。
Have a strong team spirit, achieve the common goals of the team through cooperation and support for colleagues.
6.優秀的人際處理能力并關注細節。
Excellent interpersonal skills and attention to detail.
7.用英語溝通的能力,及良好的情緒控制能力。
Ability to communicate in English and good emotional control.