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Job Duties 1.Responsible for the delivery of the learning and development practices and manage the learning and development function for four hotels in Shenzhen Area: Futian Shangri-La, Shenzhen, Shangri-La Shenzhen , Nanshan Shangri-La, Shenzhen and JEN Shenzhen Qianhai by Shangri-La (4 hotels).? Maintain accurate and up to date records of all training activities and training records and provide management information regarding training needs to key.? Support hotel audits with essential training records and follow company policy as well as local authority guideline in training related area.? Conducts New Hire orientation for new employees.? Plan and organize New Hire Induction for key positionsDevelop Department Trainers' training & coaching competencies.? Coordinate the training activities of departmental trainers to ensure their full involvement in both developing and conducting training.? Assist the Director of Human Resources in preparing the Annual Learning Budget.? Monitor Training Budget by preparing monthly training expenses report.? Develop an annual training plan which meets the needs of employees through the Learning Needs Analysis exercisePublish an annual and monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Head of Department on a regular basis.? Develop, source and conduct training courses where appropriate to meet requirements. Ensure all requests for training by employees are responded to in a timely manner and follow up is conducted where appropriate.? Monitor the effectiveness of pre and post training evaluation to maximize benefits from training courses and identify future training needs.? Develop effective links with partnership organizations such as universities and colleges, training provider, other learning and development colleagues etc. Job Requirements Diploma or Bachelors Degree with specialization in Human Resource Management or any related discipline preferred. At least 5 years experience in full spectrum of Learning and Development. Team player with excellent communication skills. Enjoys working in a highly empowered and energetic workplace environment. Posses excellent written and verbal communication skills. Can create engaging presentations and written documents. Strong in Microsoft Excel, Word and PowerPoint.

職位簡(jiǎn)介 培訓(xùn)經(jīng)理將通過(guò)酒店的各項(xiàng)培訓(xùn)計(jì)劃，確保員工獲得充分的成長(zhǎng)和發(fā)展。您還將創(chuàng)建積極向上的團(tuán)隊(duì)文化，同時(shí)確保酒店賓客獲得獨(dú)特的體驗(yàn)，賦品牌以生命。? 資質(zhì)，學(xué)歷與工作經(jīng)驗(yàn) ?大專(zhuān)及以上學(xué)歷?? ?至少2-3年國(guó)際型酒店培訓(xùn)管理崗位工作經(jīng)驗(yàn)，具備洲際集團(tuán)旗下酒店及奢華酒店品牌工作經(jīng)驗(yàn)優(yōu) 先考慮?? ?較強(qiáng)的邏輯思維能力、組織協(xié)調(diào)能力及團(tuán)隊(duì)合作精神 ?勇于創(chuàng)新、高度的責(zé)任感及敬業(yè)精神，優(yōu)秀的專(zhuān)業(yè)知識(shí)和培訓(xùn)技 能，較強(qiáng)的執(zhí)行力?? ?優(yōu)秀的中英語(yǔ)表達(dá)能力及演講、授課技能? ?薪資面議

1. 始終遵守《員工商業(yè)行為準(zhǔn)則》并貫徹執(zhí)行安樸酒店的核心價(jià)值觀及戰(zhàn)略。2. 拉通集團(tuán)培訓(xùn)與企業(yè)文化活動(dòng)，引進(jìn)培訓(xùn)政策和內(nèi)化課程資源賦能本酒店目標(biāo)學(xué)員。3. 保證培訓(xùn)和發(fā)展與經(jīng)營(yíng)計(jì)劃、預(yù)算相結(jié)合，明確并監(jiān)督計(jì)劃目標(biāo)。4. 更新培訓(xùn)告示欄上所有關(guān)于酒店內(nèi)部及外部的新消息和培訓(xùn)信息。5. 保存每位員工的參加培訓(xùn)記錄。6. 組織協(xié)調(diào)人力資源總監(jiān)和部門(mén)經(jīng)理批準(zhǔn)的交叉培訓(xùn)，協(xié)調(diào)部門(mén)間交叉培訓(xùn)。7. 管理各級(jí)員工的培訓(xùn)和發(fā)展，并建立學(xué)習(xí)與發(fā)展檔案。8. 制定并以結(jié)果導(dǎo)向?qū)嵤┚频昴甓群驮露扰嘤?xùn)和發(fā)展的戰(zhàn)略額計(jì)劃。9. 定期進(jìn)行培訓(xùn)需求分析和酒店內(nèi)培訓(xùn)。10. 定期制訂并保存酒店培訓(xùn)記錄。需要提供培訓(xùn)記錄及出勤情況的相關(guān)信息。11. 制訂工具和體系保證培訓(xùn)和發(fā)展計(jì)劃達(dá)到酒店目標(biāo)。12. 參與準(zhǔn)備和計(jì)劃人力資源部門(mén)目標(biāo)。13. 協(xié)助管理部門(mén)預(yù)算和成本控制。14. 監(jiān)督、分析和報(bào)告預(yù)算的變動(dòng)。15. 關(guān)注并支持服務(wù)質(zhì)量改進(jìn)，對(duì)客服務(wù)標(biāo)準(zhǔn)的有效執(zhí)行和質(zhì)量檢查；16. 促進(jìn)多技能培訓(xùn)。17. 計(jì)劃及實(shí)施入職培訓(xùn)計(jì)劃。18. 組建和賦能部門(mén)培訓(xùn)員隊(duì)伍，并確保組織有效運(yùn)作。19. 為下屬員工提供建議和支持。20. 實(shí)施適當(dāng)管理方法以激勵(lì)員工并促進(jìn)溝通。21. 根據(jù)酒店/部門(mén)目標(biāo)、政策和實(shí)際情況與團(tuán)隊(duì)成員共同設(shè)立團(tuán)隊(duì)目標(biāo)。22. 根據(jù)酒店及安樸集團(tuán)標(biāo)準(zhǔn)保持個(gè)人形象。23. 保證按時(shí)完成所有報(bào)告和輸出培訓(xùn)風(fēng)采簡(jiǎn)報(bào)。24. 必要時(shí)協(xié)助所有部門(mén)訓(xùn)導(dǎo)師的培訓(xùn)。25. 與不同文化背景的客人和同事進(jìn)行有效溝通。26. 熟悉酒店安全、急救及消防緊急情況程序。執(zhí)行健康及安全法規(guī)、政策及程序。27. 執(zhí)行酒店安全及緊急情況政策及程序。28. 確保員工充分的理解并遵守員工手冊(cè)內(nèi)容。29. 如有必要 ，該部門(mén)有權(quán)更改或補(bǔ)充該職位描述。30. 完成任何其他合理的職責(zé)和被指派的職責(zé)。 任職條件 1. 學(xué)歷要求：本科及學(xué)歷，酒店管理、旅游管理及心理學(xué)等專(zhuān)業(yè)優(yōu)先。2. 工作經(jīng)驗(yàn)：具備五星級(jí)酒店3年以上酒店業(yè)管理崗位經(jīng)驗(yàn)，含一年以上同崗位工作經(jīng)驗(yàn)。 請(qǐng)注意：你的簡(jiǎn)歷信息將會(huì)被我們轉(zhuǎn)發(fā)到我們的第三方招聘系統(tǒng)進(jìn)行流程使用。我們會(huì)采用合理的安全措施來(lái)保護(hù)您的個(gè)人數(shù)據(jù)安全，如您繼續(xù)申請(qǐng)?jiān)撀毼唬幢硎灸阎獣圆⒄J(rèn)可我們的操作。

Job Summary崗位概述： Manages the Learning & Development function of the Hotel bydeveloping the strategy aligned to the hotel’s mission, goals and objectives.Promotes the desired work culture around the J Hotel. Promotes the desired workculture. Develop and maintain training resources, implement hotel learningsystems, and promote the development and improvement of the learning anddevelopment system. Committed to thehotel quality plan, ensuring that the quality supervision plan is issued to alldepartments before the hotel opens. Assist the Director of Human Resources toensure the effective operation of the Learning and Development department. 管理酒店學(xué)習(xí)與發(fā)展這一職能部門(mén)，制定與酒店的使命、目標(biāo)和任務(wù)一致的策略。在J酒店內(nèi)推進(jìn)期望達(dá)到的工作文化。 開(kāi)發(fā)和維護(hù)培訓(xùn)資源，落實(shí)酒店學(xué)習(xí)系統(tǒng)從而推動(dòng)學(xué)習(xí)與發(fā)展體系的發(fā)展和完善。 致力于酒店質(zhì)量計(jì)劃，確保酒店開(kāi)業(yè)前將質(zhì)量監(jiān)管計(jì)劃下達(dá)到各部門(mén)。協(xié)助人力資源總監(jiān)確保學(xué)習(xí)與發(fā)展部門(mén)的有效運(yùn)作。 Major Duties & Responsibilities職責(zé)義務(wù) 1.????? MANAGEMENT RESPONSABILITIES管理職責(zé) a)????? Maintain and update staff training records, policies and procedures and other training matters. Conduct training needs. Analyze for management and supervisory staff to identify and determine training needs. 管理和更新員工培訓(xùn)檔案，酒店規(guī)章制度與工作程序以及其它培訓(xùn)文件. 進(jìn)行培訓(xùn)需求調(diào)查，為管理層及主管員工分析并決定提供培訓(xùn)需求。 b)????? To improve staff performance through training which create staff loyalty and commitment. 通過(guò)培訓(xùn)，提高員工的工作質(zhì)量，因此激發(fā)員工敬業(yè)愛(ài)崗之情 2.???? FINANCIAL RESPONSIBILITIES 財(cái)務(wù)職責(zé) a)????? Prepares the Learning & Development budget. 籌備人才發(fā)展部門(mén)預(yù)算。 b)????? Controls and analyses, on an on-going basis, Learning & Development costs to ensure performance against budget 持續(xù)控制、分析人才發(fā)展部門(mén)的成本以確保部門(mén)按照預(yù)算運(yùn)行。 c)????? Contributes to the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Program. 協(xié)助籌備酒店戰(zhàn)略計(jì)劃、市場(chǎng)營(yíng)銷(xiāo)計(jì)劃和目標(biāo)計(jì)劃。 3.???? Manage training and development 管理培訓(xùn)和發(fā)展職責(zé) a)????? Prepare unit/outlet performance reports. 準(zhǔn)備工作表現(xiàn)報(bào)告。 b)????? Coordinate work operations within the department/unit/outlet. 協(xié)調(diào)部門(mén)內(nèi)部工作 c)????? Develop performance standards for operations in the department/unit/outlet. 建立部門(mén)內(nèi)部工作表現(xiàn)標(biāo)準(zhǔn)。 d)????? Assess work operations and prepare plans to implement change when required. 評(píng)估工作表現(xiàn)，在必要時(shí)制訂調(diào)整計(jì)劃。 e)????? Coordinate operations between other departments/units. 協(xié)調(diào)其他部門(mén)間的工作。 f)?????? Monitor productivity of the unit. 監(jiān)督培訓(xùn)部勞動(dòng)生產(chǎn)率。 g)????? Prevent and resolve grievances. 預(yù)防及解決積怨。 h)????? Counsel associates and prevent work related problems. 指導(dǎo)員工并避免產(chǎn)生與工作相關(guān)問(wèn)題。 i)??????? Resolve disputes. 解決爭(zhēng)端。 j)??????? Discipline associates. 約束員工紀(jì)律。 k)????? Determine and plan for future staffing needs. 決定和計(jì)劃人員編制。 l)??????? Recruit associates. 招聘員工。 m)???? Prepare associates rosters. 制訂員工排班。 n)????? Customize position profiles for your area of responsibility using the Human Resources System. 運(yùn)用人力資源體系制訂所轄部門(mén)職位描述。 o)????? Manage associate training and development using the Human Resources Management System. 運(yùn)用人力資源管理體系管理員工培訓(xùn)及發(fā)展。 p)????? Implement associates performance appraisals. 執(zhí)行員工工作表現(xiàn)評(píng)估。 q)????? Provide ongoing advice and support to associates under your supervision. 為下屬員工提供建議和支持。 r)?????? Supervise associates performance. 指導(dǎo)員工工作表現(xiàn)。 s)????? Implement appropriate management practices that provide associates motivation and communication. 實(shí)施適當(dāng)管理方法以激勵(lì)員工并促進(jìn)溝通。 t)?????? Provide one to one instruction to associates when required. 必要時(shí)對(duì)員工進(jìn)行一對(duì)一指導(dǎo)。 u)????? Access and use the Human Resources Management System. 掌握并運(yùn)用人力資源管理體系。 v)????? Access and use word processing computer packages. 掌握并作用計(jì)算機(jī)文字處理系統(tǒng)。 w)???? Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures. 執(zhí)行健康及安全法規(guī)、政策及程序。 x)????? Initiate action to correct a hazardous situation and notify supervisors/managers of potential danger. 采取行動(dòng)排除危險(xiǎn)情況，并通告危險(xiǎn)隱患。 y)????? Adhere to the hotel’s security and emergency policies and procedures. 執(zhí)行飯店安全及緊急情況政策及程序。 z)????? Be familiar with property safety, current first aid and fire emergency procedures. 熟悉飯店安全、急救及消防緊急情況程序。 aa)?? Log security incidents and accidents in accordance with hotel requirements. 根據(jù)飯店規(guī)定記錄安全事件及事故。 bb)?? Is an active member of the safety & security committee? 是飯店安全委員會(huì)活躍成員。 cc)??? Adhere to hotel cleaning and maintenance programs. 堅(jiān)持飯店清潔及保養(yǎng)程序。 dd)?? Ensure a high level of cleaning is maintained in your work area. 保證工作區(qū)域高度清潔。 ee)?? Plan team systems and structures. 計(jì)劃團(tuán)隊(duì)的系統(tǒng)和結(jié)構(gòu)。 ff)????? Set team goals in consultation with team members according to hotel/department goal, policies and practices. 根據(jù)飯店/部門(mén)目標(biāo)、政策和實(shí)際情況與團(tuán)隊(duì)成員共同設(shè)立團(tuán)隊(duì)目標(biāo)。 gg)?? Manage cross cultural communication. 管理跨文化交流。 hh)?? Maintain personal presentation to hotel standards. 根據(jù)和飯店標(biāo)準(zhǔn)保持個(gè)人形象。 ii)?????? Always demonstrate professional attitude and behavior. 在任何時(shí)候表現(xiàn)專(zhuān)業(yè)態(tài)度和形為。 jj)?????? Analyze, evaluate and improve your personal performance on a continual basis. 不斷分析、評(píng)估、改進(jìn)個(gè)人工作表現(xiàn)。 kk)??? Apply hotel quality assurance principles. 遵循飯店質(zhì)量保障原則。 ll)?????? Abide by the Code of Conduct. 遵守商業(yè)行為規(guī)范。 mm) Abide by the Associates Handbook. 遵守員工手則。 nn)?? Abide by the hotel policies and procedures. 遵守酒店政策及程序。 oo)?? Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and insure effective two-way communication. 以專(zhuān)業(yè)的、積極的方式與部門(mén)及飯店員工建立起密切關(guān)系以促進(jìn)團(tuán)隊(duì)精神和有效的雙向溝通。 pp)?? Deal effectively with guests and workplace colleagues from a variety of cultures. 與不同文化背景的客人和同事進(jìn)行有效溝通。 qq)?? Work effectively in a team. 在團(tuán)隊(duì)中有效工作。 rr)???? Prepare and maintain files, reports, letters, memorandums and other relevant business documentation. 準(zhǔn)備并保存文件、報(bào)告、信件、備忘錄和其他相關(guān)商業(yè)文件。 ss)??? Ensure all reporting and servicing deadlines are met in a timely basis. 保證按時(shí)完成所有報(bào)告和服務(wù)。 tt)????? Carry out other tasks as directed by your supervisors. 執(zhí)行由上級(jí)交待的其他工作。 4.????? Training Process Management? 培訓(xùn)管理和過(guò)程 a)????? Facilitate total quality management. 實(shí)行全面質(zhì)量管理。 b)????? Analyze GEI for training needs and deficiency. 根據(jù)“顧客體驗(yàn)指數(shù)” 分析培訓(xùn)需求。 c)????? Develop strategies which address hotel guidelines and Human Resources policies on training and development. 發(fā)展在培訓(xùn)與發(fā)展方面與飯店宗旨和人力資源政策相一致的戰(zhàn)略。 d)????? Develop plans to conduct needs analyses and in-house training on a regular basis. 定期進(jìn)行培訓(xùn)需求分析和店內(nèi)培訓(xùn)。 e)????? Develop tools and systems to ensure training and development programs meet the hotel’s objectives. 制訂工具和體系保證培訓(xùn)和發(fā)展計(jì)劃達(dá)到飯店目標(biāo)。 f)?????? Develop methods for evaluating cost-effectiveness of training programs. 制訂方法對(duì)培訓(xùn)項(xiàng)目的成本效益進(jìn)行評(píng)估。 g)????? Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored. 保證培訓(xùn)和發(fā)展與經(jīng)營(yíng)計(jì)劃、預(yù)算相結(jié)合，明確并監(jiān)督計(jì)劃目標(biāo)。 h)????? Participate in the preparation of strategic plans. 參與制訂戰(zhàn)略計(jì)劃。 i)??????? Participate in the preparation of operating plans. 參與制訂營(yíng)運(yùn)計(jì)劃。 j)??????? Take into account external economic issues when planning and making decisions. 參考外部經(jīng)濟(jì)因素做相關(guān)計(jì)劃和決策。 k)????? Anticipate economic business level fluctuations. 預(yù)測(cè)經(jīng)濟(jì)波動(dòng)水平。 l)??????? Monitor information and trends in the industry. 跟蹤行業(yè)信息及趨勢(shì)。 m)???? Interpret economic data. 解釋經(jīng)濟(jì)數(shù)據(jù)。 n)????? Consider political and social influences on business. 考慮政治和社會(huì)對(duì)經(jīng)營(yíng)的影響。 o)????? Monitor the implementation of quality management systems. 監(jiān)督實(shí)施質(zhì)量管理體系。 p)????? Assist with the management of department finances. 協(xié)助管理部門(mén)財(cái)務(wù)。 q)????? Prepare and monitor accounts the unit/outlet. 準(zhǔn)備和監(jiān)督培訓(xùn)部財(cái)務(wù)。 r)?????? Prepare and manage unit/outlet budgets. 準(zhǔn)備和管理培訓(xùn)部預(yù)算。 s)????? Monitor, analyze and report variations from the budget. 監(jiān)督、分析和報(bào)告預(yù)算的變動(dòng)。 t)?????? Prepare and conduct meetings and group presentations to keep associates/management/other parties informed of hotel operations and other relevant issues. 準(zhǔn)備及主持會(huì)議或小組展示向員工、管理層及其他組織通報(bào)飯店運(yùn)作及相關(guān)情況。 5.????? SERVICE CULTURE TRAINING RESPONSIBILITIES 服務(wù)文化培訓(xùn)職責(zé) a)????? Keep records of each individual associate on every training he/she attended of the hotel. 保存每位員工的參加培訓(xùn)記錄。 b)????? Design and maintain hotel training records on a regular basis. 定期制訂并保存飯店培訓(xùn)記錄。 c)????? Maintain up-to-date associate records. 保存最新員工記錄。 d)????? Manage the planning and delivery of orientation programs. 計(jì)劃及實(shí)施入職培訓(xùn)計(jì)劃。 e)????? Manage the completion of monthly and ongoing training reports. 管理完成每月及正在進(jìn)行的培訓(xùn)報(bào)告。 f)?????? Provide information as required regarding training records and attendance. 根據(jù)需要提供培訓(xùn)記錄及出勤情況的相關(guān)信息。 6.????? DEPARTMENTAL TRAINING RESPONSIBILITIES 部門(mén)培訓(xùn)系統(tǒng)職責(zé) a)????? Update training notice board with all information on “what is happening in and outside hotel” and training information. 更新培訓(xùn)告示欄上所有關(guān)于飯店內(nèi)部及外部的新消息和培訓(xùn)信息。 b)????? Assist all departmental trainers if necessary with their training. 必要時(shí)協(xié)助所有部門(mén)訓(xùn)導(dǎo)師的培訓(xùn)。 c)????? Take part in the preparation and planning of department/unit/outlet goals and objectives. 參與準(zhǔn)備和計(jì)劃部門(mén)目標(biāo)。 7.????? CORPORATE CULTURE RESPONSIBILITIES 企業(yè)文化職責(zé) a)????? Organize reward and certificate programs. 組織獎(jiǎng)勵(lì)及證書(shū)計(jì)劃。 b)????? Organize competitions and activities to improve skills and knowledge. 組織競(jìng)賽和活動(dòng)以提高技能及知識(shí)。 c)????? Assist in organizing "Employee? Voice" surveys,? encourage employees to participate in surveys, and train department managers and supervisors on how to conduct survey feedback meetings. 協(xié)助組織“員工心聲”調(diào)查，鼓勵(lì)員工參加調(diào)查，培訓(xùn)部門(mén)經(jīng)理和主管如何進(jìn)行調(diào)查反饋會(huì)議。 8.????? TALENT DEVELOPMENT DEVELOPMENT? Responsibilities 人才發(fā)展職責(zé) a)????? Organize and coordinate cross training approved by Director of HR and department heads. 組織獎(jiǎng)勵(lì)及證書(shū)計(jì)劃。 b)????? Coordinate cross-training among departments. 協(xié)調(diào)部門(mén)間交叉培訓(xùn)。 c)????? Facilitate multi-skilling. 促進(jìn)多技能培訓(xùn)。 9.????? OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITIES職業(yè)健康和安全職責(zé) a)????? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 展現(xiàn)對(duì)職業(yè)健康和安全的政策與流程的關(guān)注意識(shí)，確保所有流程按照職業(yè)健康和安全的指南安全操作，確保直屬管轄人也同樣按照此標(biāo)準(zhǔn)操作。 b)????? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 遵循職業(yè)健康和安全的法規(guī)、政策與流程，增強(qiáng)注意義務(wù)。 c)????? Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas. 熟悉酒店安全、急救和消防和應(yīng)急程序，并在部門(mén)內(nèi)加強(qiáng)宣傳。 d)????? Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 主動(dòng)采取行動(dòng)糾正危險(xiǎn)情況并告知主管潛在的危險(xiǎn)。 e)????? Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes. 確保記錄、調(diào)查和整改安全事件和事故以預(yù)防未來(lái)災(zāi)難。

崗位職責(zé)： 1、評(píng)估門(mén)店培訓(xùn)需求，制定月、周、日培訓(xùn)計(jì)劃； 2、提供并推動(dòng)有組織的培訓(xùn)和發(fā)展計(jì)劃，以支持餐飲門(mén)店培訓(xùn)目標(biāo)的達(dá)成； 3、提供內(nèi)部客戶(hù)支持。參與審核運(yùn)營(yíng)方面的統(tǒng)計(jì)數(shù)據(jù)，支持?jǐn)?shù)據(jù)分析、找出服務(wù)差距，制定有針對(duì)性的培訓(xùn)計(jì)劃； 4、對(duì)現(xiàn)有餐飲服務(wù)的流程進(jìn)行優(yōu)化，監(jiān)督、落實(shí)執(zhí)行情況； 5、撰寫(xiě)培訓(xùn)報(bào)告，反饋、評(píng)估培訓(xùn)效果； 6、對(duì)培訓(xùn)效果進(jìn)行評(píng)估及追蹤，持續(xù)優(yōu)化培訓(xùn)課件，提升團(tuán)隊(duì)綜合服務(wù)能力。 任職要求： 1、大專(zhuān)及以上學(xué)歷，3年以上培訓(xùn)管理實(shí)操經(jīng)驗(yàn)，有餐飲、零售行業(yè)培訓(xùn)工作經(jīng)驗(yàn)者優(yōu)先； 2、熟悉課件開(kāi)發(fā)并能獨(dú)立編寫(xiě)培訓(xùn)教材，講授與培訓(xùn)活動(dòng)設(shè)計(jì)； 3、有較強(qiáng)的書(shū)面報(bào)告撰寫(xiě)能力、演講能力、分析能力及邏輯思維能力； 4、具有較強(qiáng)的親和力、執(zhí)行力，性格外向； 5、高度的責(zé)任感及自我驅(qū)動(dòng)能力、抗壓能力及團(tuán)隊(duì)協(xié)作能力。 待遇：MOP 15000-20000 公司內(nèi)部直招，無(wú)需中介費(fèi)

【崗位職責(zé)】 1、制定并完善酒店各項(xiàng)培訓(xùn)管理制度。 2、協(xié)助上級(jí)進(jìn)行全酒店各部門(mén)日常培訓(xùn)需求分析。 3、負(fù)責(zé)新員工的入職培訓(xùn)工作。 4、組織并實(shí)施各類(lèi)活動(dòng)，確保效果達(dá)到預(yù)期目標(biāo)。 5、收取各部門(mén)季度、月度培訓(xùn)計(jì)劃、初審工作。 6、協(xié)助上級(jí)培訓(xùn)各部門(mén)業(yè)務(wù)培訓(xùn)負(fù)責(zé)人培訓(xùn)技巧和知識(shí)。 7、完成上級(jí)交辦的其他與學(xué)習(xí)與發(fā)展相關(guān)的工作。 【崗位要求】 1、具備酒店行業(yè)學(xué)習(xí)與發(fā)展工作經(jīng)驗(yàn)； 2、良好的溝通與協(xié)調(diào)能力，能夠與各部門(mén)有效合作； 3、具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力； 4、具備創(chuàng)新思維； 5、熟練使用辦公軟件及培訓(xùn)管理工具； 6、對(duì)員工發(fā)展有熱情，具備較強(qiáng)的責(zé)任心和團(tuán)隊(duì)合作精神。

崗位職責(zé) 建立酒店培訓(xùn)體系、酒店知識(shí)庫(kù)，協(xié)助業(yè)務(wù)部門(mén)進(jìn)行質(zhì)量管理，協(xié)助人力資源總監(jiān)進(jìn)行人才梯隊(duì)培養(yǎng)。 1.根據(jù)酒店戰(zhàn)略發(fā)展需求，建立和完善培訓(xùn)體系、培訓(xùn)制度，制定年度/季度培訓(xùn)計(jì)劃； 2.搭建酒店培訓(xùn)員網(wǎng)絡(luò)，激發(fā)部門(mén)培訓(xùn)員的積極性，做好追蹤培訓(xùn)和反饋評(píng)估工作； 3.擬定酒店年度教育培訓(xùn)經(jīng)費(fèi)預(yù)算，管理教育培訓(xùn)經(jīng)費(fèi)，管理培訓(xùn)部設(shè)施設(shè)備； 4.拓展培訓(xùn)渠道、維護(hù)內(nèi)外部培訓(xùn)資源； 5.收集各類(lèi)數(shù)據(jù)，建立和健全培訓(xùn)檔案庫(kù)，為考核、評(píng)估、選拔各類(lèi)人員當(dāng)好參謀； 6.負(fù)責(zé)酒店員工的教育培訓(xùn)需求分析、課程制定、培訓(xùn)落實(shí)、評(píng)估、考核、發(fā)證等組織管理工作； 7.完成上級(jí)安排的各項(xiàng)工作。 任職要求 1、?大學(xué)本科及以上學(xué)歷； 2、?至少3年的酒店經(jīng)驗(yàn)，及2年以上培訓(xùn)相關(guān)經(jīng)驗(yàn)； 3、?熟練使用Word、Excel、PPT等辦公軟件，如有攝影、視頻剪輯、圖片經(jīng)驗(yàn)尤佳； 4、?優(yōu)秀演示及溝能技巧，能和不同類(lèi)型的人員進(jìn)行有效溝通； 5、?英語(yǔ)CET-4以上； 6、?充滿(mǎn)活力、積極主動(dòng)、必要時(shí)愿意承擔(dān)額外的職責(zé)。

【崗位職責(zé)】 1、制定并完善酒店各項(xiàng)培訓(xùn)管理制度。 2、協(xié)助上級(jí)進(jìn)行全酒店各部門(mén)日常培訓(xùn)需求分析。 3、負(fù)責(zé)新員工的入職培訓(xùn)工作。外請(qǐng)人員來(lái)店培訓(xùn)的服務(wù)工作。 4、負(fù)責(zé)全酒店員工的通用、行業(yè)素質(zhì)意識(shí)及酒店規(guī)章制度培訓(xùn)。 5、收取各部門(mén)季度、月度培訓(xùn)計(jì)劃、初審工作。 6、協(xié)助上級(jí)培訓(xùn)各部門(mén)業(yè)務(wù)培訓(xùn)負(fù)責(zé)人培訓(xùn)技巧和知識(shí)。 【崗位要求】 1、大專(zhuān)以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)2年以上。 2、具有良好的溝通能力和協(xié)調(diào)能力。 3、具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 3、能按照酒店經(jīng)營(yíng)發(fā)展對(duì)人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實(shí)施計(jì)劃。 4、具備教育學(xué)、心理學(xué)以及酒店管理理論知識(shí)。 5、熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。

Job Responsibilities： Assesses training needs based on Performance Monitor Report, Performance Development Reviews, employee feedback, guest comments, business result, observation, among others. Assists in developing annual training plan for general skills, knowledge, languages, and areas for improvement based on the result of training needs analysis and revise when needed. Facilitates and conducts Orientation Programs for new hires, as well as casual and contractual staff. Introduces Shangri-La Group, Vision, Mission, Philosophy, Guiding Principles, and Shangri-La Care and other core service skills and knowledge trainings. Ensures the cascading of SLA Trainer Skill I and II especially for identified Departmental Trainers. Assists the DHR in administering HR policies and procedures, as well as in coaching, implementation, review, recording and communications related to all HR procedures, programs and activities. Job?Requirements： More than 3 years working experience in the same position. Have good communication ability and coordination ability. Have strong written comprehensive ability and oral expression ability. Able to formulate the overall training planning and implementation plan of the hotel in accordance with the needs of the hotel operation and development of talents.

Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Learning Manager is responsible to ensure the smooth and efficient running of the Learning Department in the Human Resources Division, including all Learning and Development activities in each Department/Division within the Hotel. Expert in Learning and Development, creative thinking, innovative learning styles, good presentation and interpersonal skills , strong in creating Training modules with essential content based on training needs. Qualifications Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management. Minimum 2 years work experience as Learning/Training Manager. High level of written and oral communication skills in English and Chinese, with good translation ability. Good presentation, administrative and interpersonal skills are a must.

崗位職責(zé) 1、協(xié)助部門(mén)總監(jiān)制定并完善公司各項(xiàng)培訓(xùn)/質(zhì)檢管理制度。 2、建立公司培訓(xùn)與質(zhì)檢體系。 3、協(xié)助部門(mén)總監(jiān)對(duì)公司企業(yè)文化進(jìn)行塑造和落地。 4、對(duì)各民宿項(xiàng)目的培訓(xùn)工作進(jìn)行督導(dǎo)和評(píng)估。 5、負(fù)責(zé)員工入職培訓(xùn)及內(nèi)外部培訓(xùn)資源的整合與有效利用。 6、負(fù)責(zé)各類(lèi)員工活動(dòng)的籌備與組織。 7、對(duì)運(yùn)營(yíng)業(yè)態(tài)日常的質(zhì)檢巡查及整改結(jié)果的追蹤反饋。 崗位要求 1、大專(zhuān)以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)3年以上。 2、具有良好的溝通能力和協(xié)調(diào)能力。 3、具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 3、能按照酒店經(jīng)營(yíng)發(fā)展對(duì)人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實(shí)施計(jì)劃。 4、具備教育學(xué)、心理學(xué)以及酒店管理理論知識(shí)。 5、熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。 6、熟悉掌握各運(yùn)營(yíng)部門(mén)的運(yùn)營(yíng)流程和sop。 7、PPT技巧熟練，具備獨(dú)立開(kāi)發(fā)新課件的能力。

崗位職責(zé) 1.制定并完善酒店各項(xiàng)培訓(xùn)管理制度。 2.協(xié)助上級(jí)進(jìn)行全酒店各部門(mén)日常培訓(xùn)需求分析。 3.負(fù)責(zé)新員工的入職培訓(xùn)工作。外請(qǐng)人員來(lái)店培訓(xùn)的服務(wù)工作。 4.負(fù)責(zé)全酒店員工的公共外語(yǔ)、行業(yè)素質(zhì)意識(shí)及酒店規(guī)章制度培訓(xùn)。 5.收取各部門(mén)季度、月度培訓(xùn)計(jì)劃、初審工作。 6.協(xié)助上級(jí)培訓(xùn)各部門(mén)業(yè)務(wù)培訓(xùn)負(fù)責(zé)人培訓(xùn)技巧和知識(shí)。 7.編輯最新酒店業(yè)管理和信息資料,向各部門(mén)和全體員工推薦公布。 任職資格及福利待遇 1.有相同崗位工作經(jīng)驗(yàn)。 2.具有良好的溝通能力和協(xié)調(diào)能力。 3.具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 3.能按照酒店經(jīng)營(yíng)發(fā)展對(duì)人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實(shí)施計(jì)劃。 4.具備教育學(xué)、心理學(xué)以及酒店管理理論知識(shí)。 5.熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。 6.法定節(jié)假日補(bǔ)貼+五險(xiǎn)一金保險(xiǎn)福利。 7.免費(fèi)食宿+免費(fèi)班車(chē)+免費(fèi)員工娛樂(lè)設(shè)施&項(xiàng)目。 8.有專(zhuān)業(yè)的鍛煉平臺(tái)和發(fā)展上升機(jī)會(huì)。

【崗位職責(zé)】 1、制定并完善酒店各項(xiàng)培訓(xùn)管理制度。 2、協(xié)助上級(jí)進(jìn)行全酒店各部門(mén)日常培訓(xùn)需求分析。 3、負(fù)責(zé)新員工的入職培訓(xùn)工作。外請(qǐng)人員來(lái)店培訓(xùn)的服務(wù)工作。 4、負(fù)責(zé)全酒店員工的公共外語(yǔ)、行業(yè)素質(zhì)意識(shí)及酒店規(guī)章制度培訓(xùn)。 5、收取各部門(mén)季度、月度培訓(xùn)計(jì)劃、初審工作。 6、協(xié)助上級(jí)培訓(xùn)各部門(mén)業(yè)務(wù)培訓(xùn)負(fù)責(zé)人培訓(xùn)技巧和知識(shí)。 7、編輯最新酒店業(yè)管理和信息資料,向各部門(mén)和全體員工推薦公布。 【崗位要求】 1、大專(zhuān)及以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)3年以上。 2、具有良好的溝通能力和協(xié)調(diào)能力。 3、具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 3、能按照酒店經(jīng)營(yíng)發(fā)展對(duì)人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實(shí)施計(jì)劃。 4、具備教育學(xué)、心理學(xué)以及酒店管理理論知識(shí)。 5、熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。

【崗位職責(zé)】 1、制定并完善酒店各項(xiàng)培訓(xùn)管理制度。 2、協(xié)助上級(jí)進(jìn)行全酒店各部門(mén)日常培訓(xùn)需求分析。 3、負(fù)責(zé)新員工的入職培訓(xùn)工作。外請(qǐng)人員來(lái)店培訓(xùn)的服務(wù)工作。 4、負(fù)責(zé)全酒店員工的公共外語(yǔ)、行業(yè)素質(zhì)意識(shí)及酒店規(guī)章制度培訓(xùn)。 5、收取各部門(mén)季度、月度培訓(xùn)計(jì)劃、初審工作。 6、協(xié)助上級(jí)培訓(xùn)各部門(mén)業(yè)務(wù)培訓(xùn)負(fù)責(zé)人培訓(xùn)技巧和知識(shí)。 7、編輯最新酒店業(yè)管理和信息資料,向各部門(mén)和全體員工推薦公布。 【崗位要求】 1、大專(zhuān)以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)3年以上，必須有萬(wàn)豪培訓(xùn)經(jīng)歷。 2、具有良好的溝通能力和協(xié)調(diào)能力。 3、具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 3、能按照酒店經(jīng)營(yíng)發(fā)展對(duì)人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實(shí)施計(jì)劃。 4、具備教育學(xué)、心理學(xué)以及酒店管理理論知識(shí)。 5、熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。

Ensures thatall associate training records are kept up to date. Administrates,coordinates and monitors the Hyatt Global Curriculum program. Responsiblefor the timely completion and submittal of training records and reports. Supports thehotel’s focus on care service by Learning and assisting others to train peopleto provide exceptional service to the hotel's external customers (guests). Provides theappropriate level of professional, courteous and caring service to other associates(internal customers) and other visitors to the division.? Assists withthe preparation and monitoring of the Training Budget, in close cooperationwith the Human Resources team ensuring targets are met and costs areeffectively controlled. Ensures thatall hotel, company and local rules, policies and regulations relating tofinancial record keeping, money handling and licensing are adhered to,including the timely and accurate reporting of financial information. Assists theDirector of Human Resources with the compilation and implementation of allassociate communications. Ensures thatall in-house rules and regulations are communicated to associates andimplemented. Markets theneed for training program to others, identifying and communicating the valueof training, exhibiting how training affects the bottom line. Markets theTraining function by regularly communicating the outcome of traininginitiatives. Assists toreview the progress of the hotel's Training Plan and make recommendations wherenecessary. Assists Headsof Department in identifying training needs within each department. Assists toco-ordinate and monitor the hotel's Training Plan and Calendar. Assist to co-ordinatethe compilation and review of the hotel's Departmental Operations Manuals. Assists withthe monitoring of departmental standards as defined in the DepartmentalOperations Manual. Responsiblefor the security and maintenance of the hotel's Learning Room, TrainingEquipment and Materials. Ensures thatthe recommended quota of Departmental Trainers is trained for each department. Ensures themaximum utilization?of Departmental Trainers in each department. Assists toplan, implement and monitor, in conjunction with other members of the HumanResources Division both General/Core and Management Training: Assists toimplement and monitor the company's training materials, including Hyatt GlobalCurriculum, Harvard Manage Mentor and other e-learning initiatives. Monitors theperformance of the Trainees ensuring they are developed to their maximumpotential and efficiency. Carries outany other reasonable duties and responsibilities as assigned.

分析酒店整體的和各部門(mén)的培訓(xùn)需求，針對(duì)需求制定策略，用培訓(xùn)業(yè)務(wù)計(jì)劃書(shū)的形式呈交給總經(jīng)理和行政委員會(huì)審閱 使自己了解洲際酒店集團(tuán)人力資源和培訓(xùn)的規(guī)范，必要之處進(jìn)行本地化處理 確保有效執(zhí)行培訓(xùn)計(jì)劃 監(jiān)督每個(gè)部門(mén)培訓(xùn)業(yè)務(wù)計(jì)劃的進(jìn)展，確保實(shí)現(xiàn)培訓(xùn)目標(biāo) 保存酒店全部的培訓(xùn)記錄 參加部門(mén)的培訓(xùn)課程，評(píng)估表現(xiàn) 協(xié)助部門(mén)培訓(xùn)師準(zhǔn)備和進(jìn)行部門(mén)培訓(xùn)并進(jìn)行評(píng)估 與部門(mén)領(lǐng)導(dǎo)一起設(shè)計(jì)、制定和執(zhí)行能夠符合具體的部門(mén)要求的培訓(xùn)計(jì)劃，確保培訓(xùn)課程方案的制定，以及培訓(xùn)的有效性 利用洲際酒店集團(tuán)的基本測(cè)量標(biāo)準(zhǔn)監(jiān)測(cè)培訓(xùn)計(jì)劃的成果，并進(jìn)行相應(yīng)的修改。如顧客滿(mǎn)意指標(biāo)，預(yù)算完成情況等 確保部門(mén)領(lǐng)導(dǎo)遵守自己的職責(zé)為員工提供有關(guān)部門(mén)規(guī)范程序的培訓(xùn) 與洲際酒店集團(tuán)的培訓(xùn)經(jīng)理們保持聯(lián)系，交流經(jīng)驗(yàn)，交換資源 為按照公司的指導(dǎo)方針進(jìn)行的正式的員工績(jī)效考核和鑒定提供建議 向員工提供工作指導(dǎo)、咨詢(xún)，必要時(shí)對(duì)其進(jìn)行批評(píng)處分，并提供建設(shè)性反饋意見(jiàn)以便提高工作績(jī)效 定期與員工交流思想，保持良好的員工關(guān)系 和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門(mén)預(yù)算

Duties and Responsibilities 工作職責(zé) ? 1. Major responsibilities 主要職責(zé) · Develop L&D policies as required. 根據(jù)要求制定學(xué)習(xí)與發(fā)展政策。 · Develop and monitor annual and monthly training budget. 制定并監(jiān)控年度及月度培訓(xùn)預(yù)算。 · Conduct needs analysis with department managers to assess specific learning needs. 與部門(mén)經(jīng)理合作進(jìn)行需求分析，確定學(xué)習(xí)需求。 · Maintain a current knowledge of statutory requirements and develop creative and innovative training programs (on-line or off-line) 熟悉當(dāng)前法定的培訓(xùn)項(xiàng)目的要求，以及開(kāi)發(fā)一些創(chuàng)新的培訓(xùn)項(xiàng)目（線(xiàn)上或者線(xiàn)下） · Conduct training programs such as Orientation, English training, customer service programs, supervisory and management skills programs, and other components of the LHI Learning & Development Framework as necessary. 根據(jù)需要開(kāi)展各項(xiàng)培訓(xùn)課程，如入職培訓(xùn)、英語(yǔ)培訓(xùn)、客戶(hù)服務(wù)培訓(xùn)、管理技能培訓(xùn)及朗廷酒店集團(tuán)學(xué)習(xí)與發(fā)展框架中的其他培訓(xùn)項(xiàng)目。 · Coordinate training programs with external consultants such as beauty make-up class, grooming class, fire safety training, first aid class, hygiene class, etc. 與外方顧問(wèn)協(xié)調(diào)化妝、儀容儀表、防火安全、急救、衛(wèi)生等培訓(xùn)項(xiàng)目。 · Evaluate training effectiveness by conducting training audits and produce audit reports for management review. 通過(guò)審核評(píng)估培訓(xùn)效果，制作審核報(bào)告交管理層審閱。 · Develop Departmental Trainers System by conducting Train-the-trainer program, monthly training plan and report system, etc. 通過(guò)培訓(xùn)員培訓(xùn)、月度培訓(xùn)計(jì)劃和報(bào)告系統(tǒng)等發(fā)展部門(mén)培訓(xùn)員系統(tǒng)。 · Conduct monthly departmental trainer meeting. 組織每月部門(mén)培訓(xùn)員會(huì)議。 · Sit-in departmental training sessions and give feedback to departmental trainers. 旁聽(tīng)部門(mén)培訓(xùn)并向部門(mén)培訓(xùn)員提供反饋。 · Develop and monitor Best Trainer Award system. 發(fā)展和監(jiān)控最佳培訓(xùn)員獎(jiǎng)勵(lì)系統(tǒng)。 · Monitor and oversee all departmental learning programs including, Departmental Orientation, FLHSS (Fire Life Health Safe Security), etc 監(jiān)督和管理所有部門(mén)學(xué)習(xí)項(xiàng)目，包括部門(mén)入職、防火、生命健康、安保培訓(xùn)等。 · Develop and present Annual and Monthly Training Plan and Calendar. 制定出臺(tái)年度和月度培訓(xùn)計(jì)劃和日程安排。 · Recruit and monitor student trainees and management trainees according to annual plan. 根據(jù)年度計(jì)劃招聘并監(jiān)督學(xué)校實(shí)習(xí)生及管理實(shí)習(xí)生。 · Conduct monthly trainee meeting. 組織每月實(shí)習(xí)生會(huì)議。 · Monitor and control training resources. 監(jiān)管培訓(xùn)資源。 · Track, input and maintain all individual colleague learning & development records within HRMIS System. 在人力資源管理信息系統(tǒng)內(nèi)跟蹤、錄入及管理所有員工的學(xué)習(xí)與發(fā)展記錄。 · Maintenance of attendance records and other documentation related to the Learning & Development efforts. 維護(hù)與學(xué)習(xí)和發(fā)展活動(dòng)有關(guān)的考勤記錄和其他文件。 · Maintain creative training communication channels (Wechat, Notice Board, emails or other platform). 管理各個(gè)培訓(xùn)溝通渠道，保證其內(nèi)容新穎。 · Observe and appraise colleague performance during sessions, providing feedback to management which would facilitate improvements in accordance to LHI standards with regard to product and performance. 評(píng)估員工在各階段的表現(xiàn)并向管理層反饋，以促進(jìn)產(chǎn)品和績(jī)效按朗廷酒店集團(tuán)的標(biāo)準(zhǔn)不斷得以提高和完善。 · Support all efforts to enliven our Company’s Vison, Mission, Objective & Values (VMOV) Brand Promise, and Quality and Guest Experiences programs throughout the hotel leading by example and serving as a role model. 支持酒店內(nèi)一切以實(shí)例和楷模活化公司遠(yuǎn)景、使命、目標(biāo)、信念，品牌承諾以及顧客體驗(yàn)項(xiàng)目。 · Ensure security and confidentiality of all information throughout the hotel. 保證酒店所有信息機(jī)密安全。 · Plan and conduct meetings with EXCO members, department managers, departmental trainers and rest of colleagues to review performance trends, develop action plans and give recognition. 組織會(huì)議，與行政委員會(huì)委員、部門(mén)經(jīng)理、部門(mén)培訓(xùn)員及其他員工研究業(yè)績(jī)走向、制定行動(dòng)方案并給予肯定。 · Perform any duties as assigned by the management deemed necessary. 執(zhí)行任何管理層委托的工作。 ? 2. Human Resources responsibilities 人力資源職責(zé) · Work closely with entire HR Team with regard to promoting an “employer of choice” philosophy. 與整個(gè)人力資源團(tuán)隊(duì)密切配合，倡導(dǎo)“理想雇主”宗旨使命。 · Career development programs for colleagues. 為員工提供職業(yè)發(fā)展計(jì)劃。 · Involvement in the local community. 積極參與當(dāng)?shù)厣鐓^(qū)活動(dòng)。 · Assist in all colleague recognition programs such as Thank-you Card, Colleague of the Month, Birthday parties, annual party, holiday parties & celebrations. 協(xié)助所有員工認(rèn)同計(jì)劃，如每月最佳員工、生日會(huì)、年會(huì)、節(jié)日慶祝會(huì)等。 ? ? Requirements 職位要求 ? 1. Mandatory 必備要求 ? Educational Background 教育背景 · Degree in Human Resources, Hospitality, Communications, Education, Psychology, Fine Arts or other related areas. 人事、酒店管理、傳播、教育、心理學(xué)、文學(xué)或其他相關(guān)專(zhuān)業(yè)學(xué)歷 · Previous HR experiences a plus. 有人事經(jīng)驗(yàn)最佳 ? Experience 工作經(jīng)驗(yàn) A minimum of 5 years in training experience, preferably within the hospitality field or high end customer service discipline 至少5年培訓(xùn)工作經(jīng)驗(yàn)，酒店或高端客服領(lǐng)域最佳 ? Job Skill / Knowledge 職業(yè)技能/知識(shí) Knowledge of different departments within a hotel setting. 熟悉酒店各部門(mén) Must possess ability to coordinate with multiple tasks. 同時(shí)協(xié)調(diào)多項(xiàng)工作的能力 Knowledge of how to develop training programs. 開(kāi)發(fā)培訓(xùn)計(jì)劃的能力 Strong Computer literacy to include: Microsoft Office Suite and Internet.? Digital Imaging knowledge preferable. 熟練使用微軟辦公軟件及因特網(wǎng)，了解數(shù)字影像技術(shù)優(yōu)先 Excellent communication skills . 優(yōu)秀的溝通能力 Fluency in English and Chinese (verbal, written and comprehension) . 中、英文流利（口頭、書(shū)面及理解） Problem solving and Action Plan formulation. 解決問(wèn)題、制定行動(dòng)方案的能力 Requires high levels of interaction with all members of staff.? ? ? ?Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions. 與所有員工深層互動(dòng)的能力，與他人交流想法、信息和看法以制定計(jì)劃、做出決定及解決問(wèn)題的能力 Possess high degree of stamina, agility and flexibility. 精力充沛、反應(yīng)敏捷、靈活機(jī)動(dòng) Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially. 積極向上、嚴(yán)守機(jī)密

崗位職責(zé) 1.制定并完善酒店各項(xiàng)培訓(xùn)管理制度。 2.協(xié)助上級(jí)進(jìn)行全酒店各部門(mén)日常培訓(xùn)需求分析。 3.負(fù)責(zé)新員工的入職培訓(xùn)工作。外請(qǐng)人員來(lái)店培訓(xùn)的服務(wù)工作。 4.負(fù)責(zé)全酒店員工的公共外語(yǔ)、行業(yè)素質(zhì)意識(shí)及酒店規(guī)章制度培訓(xùn)。 5.收取各部門(mén)季度、月度培訓(xùn)計(jì)劃、初審工作。 6.協(xié)助上級(jí)培訓(xùn)各部門(mén)業(yè)務(wù)培訓(xùn)負(fù)責(zé)人培訓(xùn)技巧和知識(shí)。 7.編輯最新酒店業(yè)管理和信息資料,向各部門(mén)和全體員工推薦公布。 崗位要求 1.本科學(xué)歷，酒店行業(yè)有相同崗位工作經(jīng)驗(yàn)3年以上。 2.具有良好的溝通能力和協(xié)調(diào)能力。 3.具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 3.能按照酒店經(jīng)營(yíng)發(fā)展對(duì)人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實(shí)施計(jì)劃。 4.具備教育學(xué)、心理學(xué)以及酒店管理理論知識(shí)。 5.熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。

有洲際集團(tuán)相關(guān)培訓(xùn)工作者優(yōu)先 崗位職責(zé) 1.制定并完善酒店各項(xiàng)培訓(xùn)管理制度。 2.協(xié)助上級(jí)進(jìn)行全酒店各部門(mén)日常培訓(xùn)需求分析。 3.負(fù)責(zé)新員工的入職培訓(xùn)工作。外請(qǐng)人員來(lái)店培訓(xùn)的服務(wù)工作。 4.負(fù)責(zé)全酒店員工的公共外語(yǔ)、行業(yè)素質(zhì)意識(shí)及酒店規(guī)章制度培訓(xùn)。 5.收取各部門(mén)季度、月度培訓(xùn)計(jì)劃、初審工作。 6.協(xié)助上級(jí)培訓(xùn)各部門(mén)業(yè)務(wù)培訓(xùn)負(fù)責(zé)人培訓(xùn)技巧和知識(shí)。 7.編輯最新酒店業(yè)管理和信息資料,向各部門(mén)和全體員工推薦公布。 崗位要求 1.大專(zhuān)以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)2年以上。 2.具有良好的溝通能力和協(xié)調(diào)能力。 3.具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 3.能按照酒店經(jīng)營(yíng)發(fā)展對(duì)人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實(shí)施計(jì)劃。 4.具備教育學(xué)、心理學(xué)以及酒店管理理論知識(shí)。 5.熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。

Aminimum of three years of experience in the hospitality, one year in a similarposition within a luxury brand. 至少3年酒店工作經(jīng)驗(yàn)，其中1年在奢侈酒店品牌擔(dān)任相關(guān)職位 Goodplanning and organization skills.. 有良好的計(jì)劃和組織能力 Oraland written communication skills, familiar with guest service skills andpresentation skills. 有口頭和書(shū)面溝通能力，熟悉賓客服務(wù)技巧和演講技巧 Proficientin Office software and able to design training courses. 熟練使用Office辦公軟件，能夠設(shè)計(jì)培訓(xùn)課程 Identifiedwith Kempinski's core values, confident, positive,persuasive, and able to lead by example. 認(rèn)同凱賓斯基的核心價(jià)值觀，自信積極，有說(shuō)服力，能夠以身作則 Beproficient in English translation and able to use English for dailycommunication 能熟練進(jìn)行英文翻譯，能夠使用英語(yǔ)進(jìn)行日常交流

1.?全面負(fù)責(zé)酒店質(zhì)檢與培訓(xùn)工作；建立酒店質(zhì)檢與培訓(xùn)制度。 2.?制定酒店年度質(zhì)檢培訓(xùn)計(jì)劃、工作計(jì)劃及預(yù)算。 3.?做好員工管理及培訓(xùn)工作；召開(kāi)月度質(zhì)量分析會(huì)完成服務(wù)質(zhì)量分析報(bào)告。 4.?負(fù)責(zé)檢查各營(yíng)業(yè)點(diǎn)員工對(duì)各項(xiàng)工作程序執(zhí)行情況。 5.?負(fù)責(zé)檢查各營(yíng)業(yè)點(diǎn)、客房及公共區(qū)域的設(shè)備設(shè)施和衛(wèi)生狀況。 6.?巡查各餐廳及檢查宴會(huì)開(kāi)餐情況。 7.?酒店服務(wù)規(guī)范專(zhuān)項(xiàng)檢查。 8.?每月統(tǒng)計(jì)質(zhì)檢考核匯總及典型賓客意見(jiàn)。 9.?負(fù)責(zé)制定培訓(xùn)大綱，設(shè)計(jì)并實(shí)施各種培訓(xùn)項(xiàng)目，并撰寫(xiě)階段性或年度培訓(xùn)工作總結(jié)。 10.?酒店綜合質(zhì)量管理檢查督導(dǎo)工作，保障酒店?duì)I運(yùn)安全和服務(wù)質(zhì)量穩(wěn)定； 11.?負(fù)責(zé)酒店賓客意見(jiàn)分析，適時(shí)上報(bào)跟蹤落實(shí)。 12.?負(fù)責(zé)檢查督導(dǎo)酒店安全基礎(chǔ)管理及消防安全。 13.?負(fù)責(zé)檢查督導(dǎo)酒店日常質(zhì)量管理、服務(wù)品質(zhì)、員工培訓(xùn)質(zhì)量。 14.?負(fù)責(zé)各種報(bào)表制定和召開(kāi)月度服務(wù)質(zhì)量分析會(huì)。 15.?建立全年培訓(xùn)整體時(shí)間表,確定日期，時(shí)間，長(zhǎng)度，地點(diǎn),培訓(xùn)對(duì)象，目標(biāo)和涉及的主題。 16.?對(duì)各級(jí)員工進(jìn)行培訓(xùn)需求分析，分析為不同類(lèi)型員工進(jìn)行的培訓(xùn)需求調(diào)查中的收獲。 崗位要求 1、本科以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)5年以上。 2、具有良好的溝通能力和協(xié)調(diào)能力。 3、具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 3、能按照酒店經(jīng)營(yíng)發(fā)展對(duì)人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實(shí)施計(jì)劃。 4、具備教育學(xué)、心理學(xué)以及酒店管理理論知識(shí)。 5、熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。

崗位職責(zé) 1.制定并完善酒店各項(xiàng)培訓(xùn)管理制度。 2.協(xié)助上級(jí)進(jìn)行全酒店各部門(mén)日常培訓(xùn)需求分析。 3.負(fù)責(zé)新員工的入職培訓(xùn)工作；外請(qǐng)人員來(lái)店培訓(xùn)的服務(wù)工作。 4.負(fù)責(zé)全酒店員工的公共外語(yǔ)、行業(yè)素質(zhì)意識(shí)及酒店規(guī)章制度培訓(xùn)。 5.收取各部門(mén)季度、月度培訓(xùn)計(jì)劃、初審工作和協(xié)助各部門(mén)的培訓(xùn)指導(dǎo)。 6.協(xié)助上級(jí)培訓(xùn)各部門(mén)業(yè)務(wù)培訓(xùn)負(fù)責(zé)人培訓(xùn)技巧和知識(shí)。 7.編輯最新酒店業(yè)管理和信息資料,向各部門(mén)和全體員工推薦公布。 8.能按照運(yùn)營(yíng)部門(mén)的要求支持運(yùn)營(yíng)。 崗位要求 1.專(zhuān)科以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)3-5年以上，有凱悅集團(tuán)工作經(jīng)歷優(yōu)先。 2.親和力強(qiáng)，具有良好的溝通能力和協(xié)調(diào)能力。 3.具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 3.能按照酒店經(jīng)營(yíng)發(fā)展對(duì)人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實(shí)施計(jì)劃。 4.具備教育學(xué)、心理學(xué)以及酒店管理理論知識(shí)，有較強(qiáng)的抗壓能力和試錯(cuò)能力。 5.熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。

JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience ? 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR ? 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs ? Promotes and informs employees about all training programs. ? Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. ? Helps employees identify specific behaviors that will contribute to service excellence. ? Ensures employees receive on-going training to understand guest expectations. ? Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. ? Meets with training cadre on a regular basis to support training efforts. ? Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness ? Monitors enrollment and attendance at training classes. ? Meets regularly with participants to assess progress and address concerns. ? Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. ? Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. ? Measures transfer of learning from training courses to the operation. ? Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets ? Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. ? Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. ? Makes any necessary adjustments to training methodology and/or re-trains as appropriate. ? Aligns current training and development programs to effectively impact key business indicators. ? Establishes guidelines so employees understand expectations and parameters. ? Develops specific training to improve service performance. ? Drives brand values and philosophy in all training and development activities. ? Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets ? Participates in the development of the Training budget as required. ? Manages budget in alignment with Human Resources and property financial goals. ? Manages department controllable expenses to achieve or exceed budgeted goals. ? Utilizes P-card if appropriate to control and monitor departmental expenditures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

【崗位職責(zé)】 1、制定并完善酒店各項(xiàng)培訓(xùn)管理制度。 2、協(xié)助上級(jí)進(jìn)行全酒店各部門(mén)日常培訓(xùn)需求分析。 3、負(fù)責(zé)新員工的入職培訓(xùn)工作。外請(qǐng)人員來(lái)店培訓(xùn)的服務(wù)工作。 4、負(fù)責(zé)全酒店員工的公共外語(yǔ)、行業(yè)素質(zhì)意識(shí)及酒店規(guī)章制度培訓(xùn)。 5、收取各部門(mén)季度、月度培訓(xùn)計(jì)劃、初審工作。 6、協(xié)助上級(jí)培訓(xùn)各部門(mén)業(yè)務(wù)培訓(xùn)負(fù)責(zé)人培訓(xùn)技巧和知識(shí)。 7、編輯最新酒店業(yè)管理和信息資料,向各部門(mén)和全體員工推薦公布。 【崗位要求】 1、本科以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)3年以上。 2、具有良好的溝通能力和協(xié)調(diào)能力。 3、具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 3、能按照酒店經(jīng)營(yíng)發(fā)展對(duì)人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實(shí)施計(jì)劃。 4、具備教育學(xué)、心理學(xué)以及酒店管理理論知識(shí)。 5、熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。