FINANCIALRETURNS:
財務回報：
Achieve budgetedrevenues and personal/team sales goals and maximise profitability. Participatein the preparation of the annual departmental operating budget, the hotelmarketing plan and business plan, and financial plans.?
Create andimplement sales plans that drive measurable incremental occupancy, increaseaverage rates, increase volume, food and beverage and banquet sales.
Produce monthlyreports and sales forecasts to analyse current/potential market and salestrends, coordinate activities to increase revenue and market share and monitorperformance to ensure actual sales meet or exceed established revenue plan.
在預算內達成營收目標和員工銷售目標，使利潤率最大化。參與制定部門年度預算、酒店的營銷計劃、經營及財務計劃。
擬定并執行銷售計劃，推動客房入住率明顯上升，提高平均房價，提升業務量，增加餐飲和宴會銷售。
準備每月報表和銷售預測，分析當前和潛在的營銷趨勢，規劃各種活動增加營收與市場份額，并監督員工工作績效，確保業績超出原先制定的營收計劃。
PEOPLE:
員工團隊：
Manage day-to-daysales activities, plan and assign work, and establish performance anddevelopment goals for team members. Provide mentoring, coaching and regularfeedback to help manage conflict, improve team member performance, andrecognise good performance.?
?Educate and train sales team that isresponsible for developing new accounts, maintaining existing accounts, andimplementing sales strategies. Ensure staff is properly trained and has thetools and equipment to carry out job duties.?
Work with otherdepartment managers to ensure proper staffing levels based on guest volume.
處理員工日常銷售事務，計劃并分配工作，為團隊成員設立工作績效目標。為員工提供教導、輔導并給予定期反饋，幫助解決各種員工矛盾，提升員工績效，并對員工表現優異之處予以認可。對負責開發新客戶、維護現有客戶并執行各項銷售策略的整個銷售團隊進行教育與培訓。確保員工接受適當的培訓，保證為他們配備完成工作所需的各種工具和設備。
同其他部門經理協作，確保員工配備情況符合酒店客流量。
GUESTEXPERIENCE:
賓客體驗：
Provide guestswith information (example: loyalty programmes, area attractions, restaurants,facility information) to enhance guest experience.?
Develop andmaintain relationships with key clients and outside contacts in order toproduce group and/or convention business, to include room sales, food &beverage sales, and catering/banquet services.?
Scheduleconventions and/or business group activities at the hotel and coordinate withother hotel-level departments to facilitate services agreed upon by the salesoffice and prospective clients.
為賓客提供各種信息（如：忠實計劃、本地景點、餐廳、設備信息），以提升賓客體驗。
同主要客戶和外部相關人員建立聯系并保持聯絡，借此增加團體及會議業務量，包括客房銷售、餐飲銷售和宴會服務等。
安排酒店會議及業務團隊活動，與其它酒店級部門進行協調，共同完成銷售部門同潛在客戶達成的協議中所規定的各項服務。
RESPONSIBLEBUSINESS:
企業責任：
Identifyoperational problems that reduce the effectiveness of marketing activities andoverall hotel sales performance and work with appropriate department onsolutions.
Develop awarenessand reputation of the hotel and the brand in the local community.
發現降低營銷效果和酒店整體銷售情況的運營問題，同相關部門協作共同解決。
提升酒店和品牌在本地的知名度和信譽。
Perform other duties as assigned. May also serve as manager on duty.
完成其它分配的任務。可能需要擔任值班經理
