確保部門的服務一貫按照部門營運手冊的標準，高效、一致和禮貌的完成。Ensures services provided by the Department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
按要求出席所有會議并作出貢獻。Attends and contributes to all Meetings as required.
確保所有員工始終提供禮貌和專業的服務。Ensures all associates provide courteous and professional service at all times.
禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
了解關于員工及行業關系的法律、法規，理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
積極參與員工福利、安全、發展及健康的活動，并給予建議、咨詢和真實、恰當的反饋。Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
確保高標準的個人形象和儀容儀表。Ensures high standards of personal presentation & grooming.
與客人和同事保持基于良好工作關系的接觸。Maintains positive guest and colleague interactions with good working relationships.
始終展現負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅酒店集團。Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.
根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
