工作地全國
Job Title:? ? ? ? ? ? ? ? ?GENERAL MANAGER
職稱:??????????????????????? 總經理
Department:? ? ? ? ? ?Executive Office
部門:??????????????????????? 行政辦公室
Immediate Supervisor:? ? ?Vice President of Hotel Operations
直接上司:? ? ? ? ? ? ? ? ? ? ? ? ? ?中國區酒店運營副總裁
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JOB SUMMARY:
職位簡介:
RESPONSIBILITIES:
職責
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1????? Hotel Pre-opening
? ? ? ? ? ? ?酒店籌開業
For opening of the new hotel, General Manager prepares to submit an overall pre-opening budget plan on all expenditure during the pre-opening period and to produce a “Master Chart” of action plans to meet the hotel opening schedules and other work included:
總經理在開業前階段，為新酒店的開業準備提交全面開業前所有預算計劃及支出，制定包含各部門各階段的詳細行動計劃的籌開計劃總表來滿足酒店的順利開業。其他工作，包括：
l? Assist in supplying and maintaining all licenses and permit requirements
l? 協助提供和維持所有的執照和許可證要求
l? Prepare charts and reports on work progress of constructions exterior and internal décor installations.
l? 準備圖表和對建筑的外部和內部設施的工作進度報告
l? Prepare the schedules of recruitment’s and staff training plans.
l? 準備計劃招聘和員工培訓計劃
l? Produce timelines and action plans on services to be rendered at different stages.
l? 提供不同時間段的服務時間表和行動計劃表
l? Submit a pre-opening budget for showing the proposed expenditures to be made
l? 遞交開業前預算顯示該支出是由
l? Remuneration package of executives who are under the employment of pro-opening period.
l? 擬定開業前的高管薪酬支持體系
l? Compensation for expenses incurred on the staff recruitment and training, sales and marketing promotional programs, the opening of festivities or any other pre-opening requirements.
l? 制定員工招聘和培訓費用補貼，銷售和營銷推廣方案，或任何其他的慶祝活動開幕前要求開放
l? Prepare a purchasing plan on operating equipment and utensils required initially.
l? 初步準備采購計劃的操作設備和用具
l? Negotiate and obtain bargain prices for supply of utilities, cleaning, maintenance, vermin extermination, security and other services and goods required in the operation to the hotel.
l? 聯絡供應商，協商合適的清潔，維護費用，保證害蟲滅絕，酒店安全和其他商品及服務在酒店運營時的所需
l? Provide standard pre-opening accounting setup and services.
l? 提供標準的開業會計設置和服務
l? Prepare and establish a set of operating policies/procedures, operation and training manual.
l? 準備建立一套標準的經營政策/程序，操作和培訓手冊
l? Develop international and national sales and marketing promotional program, including advertisements and public relations and other program to secure business and booking at the hotel.
l? 制定國際和國內的銷售和市場推廣計劃，包括廣告、公共關系和其他程序的安全業務和酒店預訂等
l? Develop an organizational chart, staffing guides and schedules of employment and compensation rates and package.
l? 制定的組織圖，編制員工手冊、工作時間表、補償機制及薪資
l? Recruit initial staff and implementation training program.
l? 實施員工招募及培訓計劃
l? Negotiate and manage with concessionaire, licenses, tenants, consignees and other intended users of hotel facilities within the premises.
l? 洽談和特許權，許可證管理的處所內，承租人，收貨人和其他用戶的酒店設施。
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2. Hotel Daily Operations
? ? 酒店日常運營
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l? Maintaining a harmonious working relationship with hotel owners and continually responding of total commitments to the hotel management companies. Attend regular owners and management meetings in accordance with the guidelines of the management companies. Maintaining positive attitude, be cooperative to the owners and superiors of the management companies and other hotels colleagues.
l? 保持與酒店業主和諧的工作關系，以持續地保持業主方對酒店管理公司的承諾的遵循。按照管理會議需要，定期參加業主和管理公司的指導方針會議。保持積極的態度，與管理公司和其他酒店的業主和上級，同事保持良好的溝通。
l? Maintain the smoothly operations of the hotel, which included of administering and implementing the policies and procedures, establishing and monitoring the overall hotel goals and objectives. Made daily physically routines spot checks on hotel outlets and a number of guestrooms in order to keep sight of the fact that the maintenance and standards of services achieved.
l? 保持酒店的順利運作，包括管理和執行的政策和程序，建立和監測酒店的整體目標。每天例行抽查酒店客房，以保證及時的維修和服務達標
l? Plan and supervise targeted goals closely for maximizing profit and minimizing operating costs.? And control the operating service standards to meet the expectations of both guests and owners.? Established operational objectives and action plans with time frame towards achieving goals.?
l? 緊密監督酒店計劃及設置目標。為追求利潤最大化以及最大限度地降低運營成本，控制服務標準流程，滿足顧客及業主的期望，并建立業務目標和時間框架來實現酒店的運營目標
l? Supervise and review with the Human Resource Department on all activities of staff, such as staff motivation plan, staff development and training program, etc., for maximizing of high staff productivity, staff morale low staff turnover. And ensure efficiency of services, effectiveness of teamwork and the good staff responsibility of the managerial staff.? Make closely monitoring on departmental performance from time to time.
l? 監督和審查的所有人力資源部員工活動，如員工激勵計劃，員工的發展和培訓計劃，對員工的工作效率高等優點，最大限度地提高員工的士氣，以降低員工流動率。確保服務的效率，有效的團隊合作和管理人員的責任。緊密監測部門績效表現
l? Review bi-weekly on financial achievements with division heads and plan new financial directives in addition to the projected figures in the business plan. Assist sales/marketing to create additional sales objectives to increase revenue in both rooms and food and beverage sales.
l? 隔周審查財務部門報表及部門主管表現，根據報表數據改變營銷計劃及制定新的財務指導。協助銷售及營銷部門制定的銷售目標，增加收入，包括客房及餐飲銷售
l? Possess effective marketing and sales skills with considerable experience in establishing hotel positioning, conducting marketing research, marketing strategies and the hotel promotions. Personally handle all complaints as much as possible and answered all hotel correspondences, which related to the administrations within 24 hours.
l? 建立飯店定位及經營經驗，具有有效的市場營銷和銷售技巧，進行市場研究，營銷策略和酒店促銷。盡可能親自處理所有的投訴都盡可能回答所有酒店的對應關系，并在24小時內進行有效行政答復
l? Produce and send the required monthly reports to the owners and with a copies sent to Management Company:
----Monthly manager’s report
----Month-end financial statements package
----Sales/marketing promotional plans
l? 向業主公司及酒店管理公司制作并提供所需的月度報告：
-----每月經理報告
----月末財務報表
----銷售及營銷推廣計劃
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JOB REQUIREMENT任職要求
l? Minimum 15 years of experience in high end hotels industry and the independent operation and marketing development experience;
具有至少15年酒店業高星級酒店工作經驗，并有獨立運營或市場拓展經驗；
l? Good professional knowledge and good individual work ability;
良好的職業素養和獨當一面的工作能力；
l? Good responsible attitude, dedication and integrity;
高度的責任心、敬業精神及誠信態度；
l? Good interpersonal, communication and negotiating skills;
良好的與人交流、溝通和談判技巧；
l? Be good at analyzing skills and problem solving skills;
精于分析問題、專于解決問題；
l? Be good at team and quick decision, and be accountable decision-marking;
善于團隊管理，用于果斷決策，敢于承擔責任；
l? Good managing change ability and professional level;
具有較強的應變能力及資深的專業水平。
l? A pleasant personality;
性格開朗、親和力強；
l? Adaptation and accept the frequency business trip;
吃苦精神強，適應非常規的出差工作性質；
l? Aim higher.
?????? 勇于進取創新，不斷挑戰目標。
