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【崗位職責】 1、 全面負責酒店的經營管理。 2、 建立、健全酒店的組織管理系統，使之合理化、精簡化、高效化。 3、 負責實現酒店的營業收入指標和利潤指標。 4、 負責制定酒店的經營預算和決算，提出更新改造。 5、 落實酒店年度財務預算，向各部門下達年度工作指標。 6、 督促酒店維修保養工作和酒店安全管理工作。 7、 做好酒店機構設置、員工編制及重要人事變更。 8、做好酒店的市場拓展， 建立酒店與客戶、供應商、合作伙伴、政府機構、媒體等部門間順暢的渠道； 【崗位要求】 1、有上海地區奢華酒店、高端國際品牌酒店管理經驗從業者優先考慮； 2、本科及以上學歷、英語可作為工作語言； 3、職業形象佳，具有出色的人際交往能力； 4、 有較強的溝通、計劃、決策和綜合判斷能力。

工作地全國 Job Title:? ? ? ? ? ? ? ? ?GENERAL MANAGER 職稱:??????????????????????? 總經理 Department:? ? ? ? ? ?Executive Office 部門:??????????????????????? 行政辦公室 Immediate Supervisor:? ? ?Vice President of Hotel Operations 直接上司:? ? ? ? ? ? ? ? ? ? ? ? ? ?中國區酒店運營副總裁 ? JOB SUMMARY: 職位簡介: RESPONSIBILITIES: 職責 ? 1????? Hotel Pre-opening ? ? ? ? ? ? ?酒店籌開業 For opening of the new hotel, General Manager prepares to submit an overall pre-opening budget plan on all expenditure during the pre-opening period and to produce a “Master Chart” of action plans to meet the hotel opening schedules and other work included: 總經理在開業前階段，為新酒店的開業準備提交全面開業前所有預算計劃及支出，制定包含各部門各階段的詳細行動計劃的籌開計劃總表來滿足酒店的順利開業。其他工作，包括： l? Assist in supplying and maintaining all licenses and permit requirements l? 協助提供和維持所有的執照和許可證要求 l? Prepare charts and reports on work progress of constructions exterior and internal décor installations. l? 準備圖表和對建筑的外部和內部設施的工作進度報告 l? Prepare the schedules of recruitment’s and staff training plans. l? 準備計劃招聘和員工培訓計劃 l? Produce timelines and action plans on services to be rendered at different stages. l? 提供不同時間段的服務時間表和行動計劃表 l? Submit a pre-opening budget for showing the proposed expenditures to be made l? 遞交開業前預算顯示該支出是由 l? Remuneration package of executives who are under the employment of pro-opening period. l? 擬定開業前的高管薪酬支持體系 l? Compensation for expenses incurred on the staff recruitment and training, sales and marketing promotional programs, the opening of festivities or any other pre-opening requirements. l? 制定員工招聘和培訓費用補貼，銷售和營銷推廣方案，或任何其他的慶祝活動開幕前要求開放 l? Prepare a purchasing plan on operating equipment and utensils required initially. l? 初步準備采購計劃的操作設備和用具 l? Negotiate and obtain bargain prices for supply of utilities, cleaning, maintenance, vermin extermination, security and other services and goods required in the operation to the hotel. l? 聯絡供應商，協商合適的清潔，維護費用，保證害蟲滅絕，酒店安全和其他商品及服務在酒店運營時的所需 l? Provide standard pre-opening accounting setup and services. l? 提供標準的開業會計設置和服務 l? Prepare and establish a set of operating policies/procedures, operation and training manual. l? 準備建立一套標準的經營政策/程序，操作和培訓手冊 l? Develop international and national sales and marketing promotional program, including advertisements and public relations and other program to secure business and booking at the hotel. l? 制定國際和國內的銷售和市場推廣計劃，包括廣告、公共關系和其他程序的安全業務和酒店預訂等 l? Develop an organizational chart, staffing guides and schedules of employment and compensation rates and package. l? 制定的組織圖，編制員工手冊、工作時間表、補償機制及薪資 l? Recruit initial staff and implementation training program. l? 實施員工招募及培訓計劃 l? Negotiate and manage with concessionaire, licenses, tenants, consignees and other intended users of hotel facilities within the premises. l? 洽談和特許權，許可證管理的處所內，承租人，收貨人和其他用戶的酒店設施。 ? 2. Hotel Daily Operations ? ? 酒店日常運營 ? l? Maintaining a harmonious working relationship with hotel owners and continually responding of total commitments to the hotel management companies. Attend regular owners and management meetings in accordance with the guidelines of the management companies. Maintaining positive attitude, be cooperative to the owners and superiors of the management companies and other hotels colleagues. l? 保持與酒店業主和諧的工作關系，以持續地保持業主方對酒店管理公司的承諾的遵循。按照管理會議需要，定期參加業主和管理公司的指導方針會議。保持積極的態度，與管理公司和其他酒店的業主和上級，同事保持良好的溝通。 l? Maintain the smoothly operations of the hotel, which included of administering and implementing the policies and procedures, establishing and monitoring the overall hotel goals and objectives. Made daily physically routines spot checks on hotel outlets and a number of guestrooms in order to keep sight of the fact that the maintenance and standards of services achieved. l? 保持酒店的順利運作，包括管理和執行的政策和程序，建立和監測酒店的整體目標。每天例行抽查酒店客房，以保證及時的維修和服務達標 l? Plan and supervise targeted goals closely for maximizing profit and minimizing operating costs.? And control the operating service standards to meet the expectations of both guests and owners.? Established operational objectives and action plans with time frame towards achieving goals.? l? 緊密監督酒店計劃及設置目標。為追求利潤最大化以及最大限度地降低運營成本，控制服務標準流程，滿足顧客及業主的期望，并建立業務目標和時間框架來實現酒店的運營目標 l? Supervise and review with the Human Resource Department on all activities of staff, such as staff motivation plan, staff development and training program, etc., for maximizing of high staff productivity, staff morale low staff turnover. And ensure efficiency of services, effectiveness of teamwork and the good staff responsibility of the managerial staff.? Make closely monitoring on departmental performance from time to time. l? 監督和審查的所有人力資源部員工活動，如員工激勵計劃，員工的發展和培訓計劃，對員工的工作效率高等優點，最大限度地提高員工的士氣，以降低員工流動率。確保服務的效率，有效的團隊合作和管理人員的責任。緊密監測部門績效表現 l? Review bi-weekly on financial achievements with division heads and plan new financial directives in addition to the projected figures in the business plan. Assist sales/marketing to create additional sales objectives to increase revenue in both rooms and food and beverage sales. l? 隔周審查財務部門報表及部門主管表現，根據報表數據改變營銷計劃及制定新的財務指導。協助銷售及營銷部門制定的銷售目標，增加收入，包括客房及餐飲銷售 l? Possess effective marketing and sales skills with considerable experience in establishing hotel positioning, conducting marketing research, marketing strategies and the hotel promotions. Personally handle all complaints as much as possible and answered all hotel correspondences, which related to the administrations within 24 hours. l? 建立飯店定位及經營經驗，具有有效的市場營銷和銷售技巧，進行市場研究，營銷策略和酒店促銷。盡可能親自處理所有的投訴都盡可能回答所有酒店的對應關系，并在24小時內進行有效行政答復 l? Produce and send the required monthly reports to the owners and with a copies sent to Management Company: ----Monthly manager’s report ----Month-end financial statements package ----Sales/marketing promotional plans l? 向業主公司及酒店管理公司制作并提供所需的月度報告： -----每月經理報告 ----月末財務報表 ----銷售及營銷推廣計劃 ? JOB REQUIREMENT任職要求 l? Minimum 15 years of experience in high end hotels industry and the independent operation and marketing development experience; 具有至少15年酒店業高星級酒店工作經驗，并有獨立運營或市場拓展經驗； l? Good professional knowledge and good individual work ability; 良好的職業素養和獨當一面的工作能力； l? Good responsible attitude, dedication and integrity; 高度的責任心、敬業精神及誠信態度； l? Good interpersonal, communication and negotiating skills; 良好的與人交流、溝通和談判技巧； l? Be good at analyzing skills and problem solving skills; 精于分析問題、專于解決問題； l? Be good at team and quick decision, and be accountable decision-marking; 善于團隊管理，用于果斷決策，敢于承擔責任； l? Good managing change ability and professional level; 具有較強的應變能力及資深的專業水平。 l? A pleasant personality; 性格開朗、親和力強； l? Adaptation and accept the frequency business trip; 吃苦精神強，適應非常規的出差工作性質； l? Aim higher. ?????? 勇于進取創新，不斷挑戰目標。

崗位職責 1、 全面負責酒店的經營管理。 2、 建立、健全酒店的組織管理系統，使之合理化、精簡化、高效化。 3、 負責實現酒店的營業收入指標和利潤指標。 4、 負責制定酒店的經營預算和決算，提出更新改造計劃。 5、 落實酒店年度財務預算，向各部門下達年度工作指標。 6、 督促酒店維修保養工作和酒店安全管理工作。 7、 負責做好酒店與各界人士的公共關系，樹立酒店良好形象。 8、 做好酒店機構設置、員工編制及重要人事變更。 9、 指導培訓工作，培養人才，提高整個酒店的服務質量和員工素質。 崗位要求 1、 本科及以上學歷，相關管理專業。 2、 從事五星級及以上酒店工作經驗10年以上，同崗位5年以上。 3、 熟悉酒店各部門服務及管理流程。 4、 善于管理和經營團隊，事業心強。 5、 有較強的溝通、計劃、決策和綜合判斷能力。

·Directly responsible for day to day administration of the whole F&B service department, in line with LHI brand standard 直接全面負責管理整個餐飲部的行政，按照朗廷品牌標準，國際領先酒店的目標和員工手冊條例保證其營運順暢，實現利潤最大化。 ·Work very close with Hotel Manager to report and brief of daily operation and take a sign of for any change of direction. 協助酒店經理，匯報及傳達每日運營情況并對任何情況做出及時有效的回應。 ·To ensure optimum guest satisfaction at all times in keeping with policies. 遵照酒店規章制度，提升客戶滿意度 ·To drive a breakage program for the front of the house colleagues, working together with all parties, stewarding, kitchen and whoever is involved, in order to maintain breakage % level under the KPI agreed number. 領導前線同事按照損耗程序，并與管事部，廚房及相關部門一起，以將損耗率降至最低。 ·To ensure that any procedures set by Finance, HR or other operating departments are on line and implemented according. 確保嚴格按照財務部，人力資源部及其他營運部門制定的程序 ·Responsible for carry out or directly monitor any project agreed prior. 負責執行或直接監測事先商定的任何項目 ·Be responsible for control of security related issues like floor master keys, cashier procedures and others. 負責控制并確保相關的安全問題，例如萬能鑰匙，收銀程序等。 ·Ensure that fire, health, safety and hygiene standards are maintained for the whole department. 保證消防，健康，安全及清潔的各項指標達到酒店標準并時刻保持。 ·Perform any duties assigned by the Management deemed necessary. 執行任何管理層委托的工作。

職責描述： 1、負責公司酒店項目的業務拓展，完成新項目的尋找與開拓； 2、根據公司發展戰略，擴大公司的信息渠道，擴大項目在市場的占有率。積極通過各種渠道收集整理項目信息，安排項目信息整理，跟蹤項目，客戶回訪，挖掘潛在客戶資源； 3、負責新項目的SWOT分析與制作； 4、負責開發項目的獨立談判； 5、負責與中介機構的合作關系建立及協議簽署； 6、負責組織酒店項目分析會，根據各專業對項目評估結果，完成酒店項目計劃書、服務建議書； 7、負責與業主保持良好溝通，關注項目進度，及時反饋跟進。 任職要求： 1. 大專以上學歷，有豐富的商務拓展經驗； 2、熟悉房地產市場或具備良好的酒店投資人人脈關系，有良好的社會關系、社會資源； 3、有項目獨立開發成功經驗； 4、良好的溝通、人際交往能力，思路敏捷，敬業負責，吃苦耐勞，富有挑戰精神； 5、3年以上開發相關工作經驗，能適應出差； 6、此崗位可以異地辦公。

Mandarin Oriental Pudong, Shanghai is looking for a Director of People & Culture to join our People & Culture team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resort sand residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the Banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the People & Culture Department, The Director of People & Culture reports?to the General Manager. As Director of People & Culture you will be?responsible?for the following duties: The Director of People & Culture is responsible for the overall daily P&C operation including People & Culture and Learning & Development of the Hotel. Research, identify and propose appropriate Human Resources strategies to ensure the effectiveness of the Hotel. Keep updated with the latest trends in the field of applied human resource activities, legal updates and world-wide HR trends.? Advice and co-ordinate with management to ensure Hotel’s productivity and service standards are met in its highest level. Identify and design appropriate training and development initiatives to ensure a learning culture is developed within the Hotel. Ensure the compliance with all relevant hotel policies and procedures, local and government regulations pertaining to employment practices. Ensure proper administration of the Performance Management System in all departments and achieve a performance driven team. Define, establish and maintain proper communication channels so that an open, transparent organization can be created. Maintain harmonious employee relations and an environment conductive to top performance. Develop man power budget and ensure manpower is under control within the manning established. Responsible for recruitment of all level of positions. Recommend, propose and implement strategies to ensure retention of high performers.? Provide reports on recruitment advertisements cost effectiveness. Ensure all recruitment costs are within budget. Select recruitment agencies / head hunters and makes recommendations to management. Ensure all learning& development programs and initiatives are to maximize customer satisfaction, employee motivation and organizational profitability. Conduct Performance Management system training to new executives and department heads.? Ensure the selection and training of trainees is monitored and effective. Ensure the career development plans and succession planning of subordinates within HR Department. Personally coach executives and department heads in personnel management and training skills. Oversee training conducted by Learning & Development Department and departmental trainers are effective. Analyze training needs and ensure the preparation and implementation of training plans are designed to meet hotel’s needs. Ensure all new colleagues are equipped with hotel and product knowledge. Ensure career development policies and implements career paths for colleagues. Conduct exit interviews for Department Head level.? Attend to any labor ?related legal cases. Implement, communicate and clarify any Human Resources related policies and rules and propose modifications to remain current with needs and trends. Develop and maintain hotel disciplinary system, conduct disciplinary meetings for supervisory staff and above. Perform related duties and special projects as assigned by the Management.? As Director of People & Culture, we?expect?from you:? Bachelor and above in Hotel Management / Human Resources Management / Psychology Certificate in law is desirable Certified trainer in management programs At least 8-10 years in Human Resources in service industry, preferably in international 5-star hotel Experience in handling labor union Thorough knowledge of modern Human Resources tools and techniques Excellent communication Ability to manage and motivate a large diverse group of colleagues Ability to act as change agent, result driven Strong analytical skills and negotiation skills Well verse in PRC labor laws Computer literate in basic MS office software Fluent in English and Mandarin Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you?

Providesa professional, advisory and executive support to the General Manager inmeeting strategic goals. 為總經理實現戰略目標提供專業的咨詢及行政支持。 Participatesin the development and implementation of policies for the department and hotel. 參與部門政策與酒店政策的制定與實施。 Plansand develops marketing strategies and promotion plans. 制定開拓市場銷售戰略和營銷策略。 Overseesand assists in the development and implementation of the hotel’s commercial plans. 監督和協助酒店商務計劃的進展和實施。 To setclear objectives for the Commercial Department team and develop individuals’ skills and performance reviews,coaching and training. 為商務發展部設定清晰的工作目標，實現員工的個人發展，業績的審核、指導與培訓。 Monitorsand evaluates contemporary sales and marketing initiatives and trends. 監控和評估當前的銷售和市場的主動權和發展趨勢。 To beresponsible for all marketing activity in the hotel. 統籌酒店內所有的市場商務工作活動。 Managesdepartmental changes and ensuring processes and required infrastructure are inplace. 管理部門內部的運作，保證部門設施完備，運行正常。 Conductsmarket research. 進行市場調查。 Establishespricing strategies and sales targets for the hotel. 為酒店設立價格策略和銷售目標。 Managesspecial projects and other business related enterprises. 管理特別項目及其他相關的生意。 Ensuresefficient utilization of departmental resources. 確保高效利用部門資源。 Ensuresthe development, update and maintenance of promotional materials. 確保發展、更新及保留酒店宣傳材料。 Manageshuman resources within the department including selection & recruitment,training & development, team building, team member performance planning andreview. 管理部門內部人力資源，包括選擇招聘人員，培訓部門員工，團隊建設，員工表現評估等。 Ensuresteam member in the department is aware of their duties and responsibilities. 確保部門員工明確所賦予的職責。 Initiatescorrective measures and actions immediately when the well being and the normaloperation of the department or the hotel are being jeopardized. 在部門或酒店的利益受到危害時，立即采取糾正錯誤的措施。 Ensuresteam member maintains complete familiarity with safety, current first aid andfire emergency procedure. 確保員工熟悉安全，急救及遇火警逃生程序。 Ensuresthat all equipment is functioning and serviced regularly. 確保所有設備正常運作。 Managesguest relations and client services including guest and client need, productand service knowledge, sales effectiveness, communication skills and guest andclient feedback. 管理客戶關系及服務，包括客戶需求、產品服務知識，銷售的有效性交流技巧及客戶反饋信息。 Managesdepartmental expenses and budget. 管理部門開支和預算。 Preparesmonthly outlook/forecast for related expenses and return to management asscheduled. 準備部門每月相關開支的預測，并在預定日期上交給酒店。 Monitorsaccounts activities and makes adjustments when necessary. 密切注視客戶的活動，必要時予以調整。 Implementscost saving methods for the department in line with corporate policy. 按照酒店政策控制部門成本，避免浪費。 Toensure that all revenue related systems are kept up to date with accurateinformation and all Hilton International standards are complied with fully. 確保所有與系統相關的收益數據都保持精確性并完全遵照希爾頓國際標準。 Ensuresteam member abides by both the hotel policies and procedures. 確保部門員工遵守酒店的程序及規定。 Ensuresfiles, correspondence and other relevant business documentation are maintained. 確保部門文件，及相關資料的存檔。 Liaiseswith Corporate office to ensure execution and smooth flow through of allCommercial Department initiatives. 通過與總部的聯系，確保所有商業發展部活動的順利完成。 Coordinateswith all Commercial departments within the company to maximize sales opportunities. 保持與集團內各營業部門的溝通，最大限度拓展銷售機會。 Representsand promotes the hotel to all sectors in the community locally and overseas. 在海內外社會各有關行業推廣酒店。 Participatesin Hilton initiated sales and marketing events. 參與希爾頓集團發起的銷售活動。 Conductssales promotion trips to target markets. 針對目標市場組織促銷旅行。 Maintaingood rapport and communication in the market place locally and overseas. 在海內外目標市場，保持良好的關系和溝通。 Toresearch, produce, gain agreement to implement and monitor the annual RevenueProposal/ Plan throughout the year, updating as necessary. 搜索，建立，在獲得同意后執行，監督年度收益計劃，并在必要時更新。 Toensure that all revenue related systems are kept up to date with accurateinformation and all Hilton International standards are complied with fully. 確保所有與系統相關的收益數據都保持精確性并完全遵照希爾頓國際標準。 Respondsto changes in the Human Resources function as dictated by the industry, companyand hotel. 根據酒店、行業和公司的指引，回應需求、進行調整，執行任何合理的任務及額外職責。

崗位職責 1、負責團隊個人銷售業績指標100%達成； 2、負責開發區域屬地大客戶資源，制定屬地化銷售策略，開發指標100%達成； 3、維護重點客戶關系，深度挖掘客戶需求，提升企業客戶復購率； 4、負責協同錦江麗笙集團資源，整合存量及市場資源分配，提升酒店整體銷售業績占比； 5、負責酒店營銷及生態聯動，提升品牌在行業內的影響力。 崗位要求 1、至少3年及以上品牌酒店銷售管理經驗； 2、具備良好的企業大客戶資源（如500強、國有事業單位等）； 3、具備TMC商旅銷售優先； 4、具備良好的數據思維能力； 5、具備較好的協調能力，具備良好的責任心 6、具備團隊協作及團隊管理能力

崗位概述： 負責房務部短期和長期的規劃以及日常運作的管理。作為酒店的執行委員會成員之一參與酒店的運營管理。 崗位要求： 1. 至少5年在奢華品牌酒店房務部管理崗任職經驗 2. 至少1年以上房務部總監任職經驗 2. 流利的中英文溝通能力 3. 有大型酒店運營經驗優先 4. 優秀的團隊合作和管理能力

Job Description -?To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. -?Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. -?Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue. -?Prepares and regularly updates Rooms Departmental Budget in close cooperation with the General Manager and Director of Finance, ensuring targets are met and costs are effectively controlled. -?Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. -?Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Qualification - High standards of personal presentation & grooming. -?Proficient in English listening, speaking, reading and writing. -?At least 2 years of experience in the same position in a luxury brand hotel.

1. Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s (Goals Program) 在制定和實施戰略計劃，預算和KPO（目標計劃）時，協助提供財務指導。 2. Prepare consolidated quarterly position assessments for the General Manager. 向總經理提供季度財務情況匯總分析報告 3. Implement and review financial controls and policies 執行和審查財務管理方法和規章。 4. Analyze financial and management reports 分析財務和管理報表。 5. Manage internal and external audits when they occur 對內部及外部審計工作進行管理 6. Provides administrative support to Management with reference to policy enforcement, business advice and operational assistance 通過推進執行管理政策、業務發展建議和運營支持等方式向管理層提供行政管理支持 7. Provide guidance and consultation to department staff, train them to perform job duties. 對部門員工提供指導和咨詢，培訓員工履行崗位職責。

崗位職責 1、負責餐飲部行政管理工作,制定并實施餐飲經營的所有計劃。 2、負責實現部門的營業收入指標和利潤指標。 3、與行政總廚一起籌劃和設計菜單，開發當地需求的餐飲產品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學和服務心理學。 5、協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 崗位要求 1、大專以上文化程度；5年以上同崗位工作經驗。 2、精通本部門的業務知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗。 5、具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲 部各級管理人員的積極性。

崗位職責 保證人力資源部順利有效運作，全面負責酒店的人力資源功能；建立及保持良好的員工關系和士氣，以提高員工服務標準達到客人滿意目標及完成酒店的戰略計劃。創造良好的企業文化。 1、組織收集并分析酒店行業組織架構、崗位編制設置等信息，為酒店設立并持續優化組織架構； 2、根據酒店發展戰略，定期對各部門職責的適用性、有效性做出評價并進行調整； 3、組織編制并逐步完善酒店員工手冊、崗位說明書、SOP、P&P等制度建設； 4、根據酒店發展戰略及酒店人力資源現狀，制定年度酒店招聘計劃、薪酬激勵方案、培訓計劃等并落實； 5、依據酒店年度人力資源相關策略、人員編制計劃、員工培訓計劃等，編制年度人力資源預算方案； 6、根據酒店人員編制計劃及人力資源現狀，完成團隊組建，人員招聘到位工作； 7、負責建立酒店績效管理體系并逐步完善、優化； 8、組織和指導酒店人事關系管理，包括試用、轉正、調職、晉升、離職、解除勞動合同等； 9、做好上級要求的其他工作。 任職要求 1、本科及以上學歷，人力資源管理或酒店管理專業優先； 2、5年及以上人力資源管理經驗； 3、對人力資源管理模式有系統的了解和實踐經驗積累,有先進的人力資源理念,能夠指導各個職能模塊的工作； 4、具備較強的領導及管理能力,善于溝通,具備出色的組織協調能力及分析判斷能力； 5、孰悉國家、地區相關方面的法律法規及政策，具有較強的法律風險意識； 6、具有戰略、策略化思維,有能力建立并整合不同的工作團隊； 7、具備較強的計劃性和實施執行的能力。

崗位職責 根據上級的工作指示和酒店確定的經營方針和目標，負責制定房務部年度預算、經營計劃，并有效組織實施與監控，實現預期目標，嚴格控制成本和降低消耗，以最小的成本，獲取最大的經濟效益。 1. 制定房務部各部門的經營計劃，組織實施和控制，確保實現預期目標； 2. 主持建立并完善客房部和前廳部的各項規章制度、服務程序及標準，并指揮實施； 3. 制定客房部和前廳部的年度預算，嚴格控制成本和降低消耗； 4. 監督考核客房部和前廳部的服務工作質量，督導各部門經理切實抓好對員工的崗位業務培訓，嚴格執行規定的工作流程和質量標準，保證優質高效地完成各項服務工作； 5. 負責客房部和前廳部的安全管理工作，督促各部門落實各項安全管理制度，切實做好安全防范工作； 6. 完善房務部的服務設施，健全房務部設備財產和物料的管理； 7. 主持房務部工作例會，布置任務，檢查督促各部門工作進度，協調工作關系，研究解決經營管理中出現的問題； 8. 做好與酒店各部門之間的溝通和配合工作； 9. 督導和考核本部門員工的工作績效，保證部門工作目標的實現； 10. 指導培訓員工，不斷提高本部門員工的業務知識和工作技能； 11. 定期巡視抽查房務部所負責管理的區域并做好有關記錄，收集賓客的各項意見和要求，以便及時發現、改進問題，提高服務水準； 12. 處理重大投訴時間，及時采取措施，彌補可能產生的不良影響，并對典型案例進行分析和培訓，避免同類問題重復發生，提高客人滿意度； 13. 做好上級要求的其他工作。 任職要求 1. 大專及以上學歷； 2. 具有10年以上高星級酒店工作經驗，5年以上酒店前廳部或客房部管理工作經驗；具備高星級籌開酒店同等職位者優先考慮。 3. 全面接受過系統前沿性國際酒店理論，掌握酒店經營管理知識及標準服務流程，熟悉酒店前廳、客房、康樂經營管理專業知識及全面質量管理知識，懂得成本管理與核算，具備財務管理理論尤佳，了解市場營銷和公共關系知識； 4. 理解國際或國內高端酒店品牌的經營理念，熟悉經濟合同法、旅游法規、消防、治安管理條例、宗教常識和風俗習慣； 5. 具有根據酒店發展目標和發展規劃，組織和領導所屬部門完成工作目標的能力； 6. 具有協調各方面關系、培訓員工、調動員工工作積極性、提高服務質量和經濟效益的能力。

【崗位職責】 1、負責餐飲部行政管理工作,制定并實施餐飲經營的所有計劃。 2、負責實現部門的營業收入指標和利潤指標。 3、與行政總廚一起籌劃和設計菜單，開發當地需求的餐飲產品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學和服務心理學。 5、協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 【崗位要求】 1、大專以上文化程度；5年以上同崗位工作經驗。 2、精通本部門的業務知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗。 5、具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲 部各級管理人員的積極性。

【崗位職責】 1、制定工程部的組織機構和管理運行模式，使其操作快捷合理。 2、總結歸納運行和維修、制定和審定設備設施及建筑裝潢的預防性維修計劃、 3、負責工程部的節支運行、跟蹤，控制水、電、油、等的消耗并嚴格控制維修費用。 4、根據營業情況和氣候及市場能源價格情況，提出節能運行的計劃和運行維修費用預算。 5、負責協調和酒店相關的市政工程等業務部門的關系，以獲得良好的外部環境。 6、審定員工培訓計劃，定期對員工進行業務技能、服務意識、基本素質的培訓。

- 3年以上國際品牌五星級酒店同等職位工作經驗 - 具備宴會及會議統籌的專業管理能力 - 能承受較強的工作壓力- 具備推動銷售績效和結果的才能 - 熟練的英語、中文書寫能力和表達能力 - At least?3 years same position work experience in international 5-star hotel? - Professional in Events Management - Able to work under pressure- Performance and results driven - Good command of English and Mandarin both in written and spoken

Administration 1.Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. 2.Oversees the preparationand update of individual Departmental Operations Manuals.. 3.Conducts regular divisionalcommunications meetings and ensures that departmental briefings and meetingsare effective and conducted as necessary. Customer Service 1.Ensures that all associates deliver the brandpromise and provide exceptional guest service at all times. 2.Ensures that associates also provideexcellent service to internal customers in other departments as appropriate. 3.Spends time in public areasobserving associate-guest interaction and talking with guests, working throughHeads of Department to coach associates in guest service skills as necessary. 4.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 5.Maintains positive guest and associate interactions with good working relationships. Financia 1.Maximizes associateproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests. 2.Ensures that each profitcenter (e.g. Outlet, Bar, Banquets) is operated in line with maximizing profitwhile delivering on the brand promise. 3.Ensures that each costcenter (e.g. Stewarding) operates with the lowest possible cost structure whilealso delivering on the brand promise to the guest. 4.Coordinates the preparation of the AnnualBusiness Plan for Food andBeverage. 5.Analyses business performance strategically tofacilitate accurate and meaningful forecasting, involving the respectiveDepartment Heads as appropriate. Prepares, utilizes and updates an Annual Marketing Plan, broken down as necessary by department. 5.Manages costs proactivelybased on key performance indicators, working through the respective Department Heads as appropriate. 6.Ensures that all hotel,company and local rules, policies and regulations relating to financial recordkeeping, money handling and licensing are adhered to, including the timely andaccurate reporting of financial information. 7.Assists in the inventorymanagement and ongoing maintenance of hotel operating equipment and otherassets. 8.Participates in weeklyyield and revenue management meetings actively, overseeing the appropriatepricing structures to maximize yield and overall profits in Outlets. Marketing 1.Prepares, utilizes andupdates an Annual Marketing Plan, broken down as necessary by department. 2.Evaluates local, nationaland international market trends, vendors and other hotel/restaurant operationsconstantly to make sure that the hotel’s own operations remain competitive andcutting edge. 3.Encourages Department Heads to look for Marketingand Public Relations opportunities to increase awareness and ultimatelybusiness. Operational 1.Ensures that all companyminimum brand standards have been implemented, and that optional brandstandards have been implemented where appropriate. 2.Monitors all operations,especially during peak business periods, working through the respectiveDepartment Heads to make adjustmentswhere necessary. 3.Provides feedback on theresults of the Hysat and ensures that therelevant changes are implemented. 4.Works closely with other LeadershipCommittee members in a supportive and flexible manner, focusing on the overallsuccess of the hotel and the satisfaction of hotel guests. 5.Ensures that Food andBeverage associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”. 6.Ensures that all associatesare up to date with the availability of seasonal and new products on themarket. 7.Tastes and monitors thefood and beverage products served throughout the operation, providing feedbackwhere appropriate. Human Resources 1.Oversees and assists in therecruitment and selection of all Food and Beverage associates. Ensures thatDepartment Heads follow hotelguidelines when recruiting and use a competency-based approach to selectingtheir associates. 2.Oversees the punctualityand appearance of all Food and Beverage associates, making sure that they wearthe correct uniform and maintain a high standard of personal appearance andhygiene, according to the hotel and department’s grooming standards. 3.Maximizes the effectivenessof Department Heads by developing each oftheir skills and abilities through the appropriate training, coaching, and/ormentoring. 4.Conducts annual PerformanceDevelopment Discussions with Department Headsand supports them in their professional developmentgoals. Ensures that they inturn conduct annual Performance Development Discussions with their associates. 5.Ensures that each Head ofDepartment plans and implements effective training programmers for theirassociates in coordination with the Learning Manager and their Departmental Trainers. 6.Encourages associates to becreative and innovative, challenging and recognizing them for theircontribution to the success of the operation. Other Duties 1.Is knowledgeable instatutory legislation in associate and industrial relations. 2.Understands and strictlyadheres to Rules and Regulations established in the Associate Handbook and theHotel’s policies concerning fire, hygiene and health and safety. 3.Maintains strong,professional relationship with the relevant representatives from competitorhotels, business partners and other organizations. 4.Responds to changes in theFood and Beverage function as dictated by the industry, company and hotel. 5.Carries out any otherreasonable duties and responsibilities as assigned.

1、抓好黨委工作計劃的落實，做好各項重大活動的組織準備工作，并檢查各黨支部貫徹執行黨委決議的情況； 2、負責公司黨代會、黨委會、領導班子民主生活會等會議的籌備及會務工作，負責宣貫公司黨委決議、會議精神和有關要求； 3、執行總經理的指令，督促和檢查總經理布置的各項工作落實情況，并向總經理請示和匯報工作； 4、負責本部門的日常工作，做好酒店各項綜合性工作及行政管理工作，進一步建立和健全酒店行政規章制度； 5、籌辦和組織酒店的各項重大活動，并組織安排總經理辦公會議，貫徹落實行政辦公會議精神，抓好落實與反饋工作； 6、為總經理決策當好參謀，提供各類準確的信息，并提出建議，負責收集、整合、編發酒店內部情況簡報，做好上傳下達、下情上報工作； 7、負責起草酒店年度工作計劃、總結、領導講話、請示、報告、會議紀要等文件，并審核簽發前的文稿，文字表達準確率達95%以上； 8、負責酒店各類文件及合同的流轉、傳閱、審核及簽發管理工作,安排辦公室人員做好文件資料歸檔、收發工作,保證公司文件傳遞、簽發的準確、高效； 9、根據酒店領導的要求，負責酒店對外工作聯系和業務接待，溝通酒店與外部的聯系； 10、負責協調酒店內各部門之間的工作關系，共同完成領導交辦的各項工作任務； 11、完成總經理交辦的其它工作。 任職要求 1、中共黨員，政治素質好，擁護中國共產黨的領導，堅決執行黨和國家的方針、政策； 2、具有履行職責所必備的思想政治素質和道德品質，掌握黨內各規章制度，熟悉黨群組織管理、黨務知識、黨建工作和宣傳教育工作流程； 3、本科及以上學歷； 4、具備較強的溝通協調及文字表達能力，較強的工作責任心。

熟悉酒店管理公司集采流程。 單體酒店（國際聯號酒店優先）采購出身，有酒店管理公司采購負責人任職經歷（不少于3年）。 有江浙滬工作經歷（不少于3年），有成熟的采購合作渠道。

崗位職責 1、建立并管理一個高效的廚房團隊、監督所有中西廚房的出品。 2、協助行政總廚一起制定員工工作日程安排。 3、協助行政總廚和各廚房廚師長一起預計、制定和監控每日市場采購單。關注食品成本控制。 4、在行政總廚的領導下開展新菜肴的試菜和開發工作。 5、協助行政總廚召開所管轄部門的每日例會。 6、充分理解并嚴格遵守酒店的規章制度，例如消防，衛生檢疫以及健康安全等。 7、監督所有供應食品的質量與數量。 8、監督各廚房收到的食品的質量與數量。 9、將相關信息傳達給行政總廚。 10、經常檢查廚房設備，做好維護工作。 11、保證每日售貨柜臺上，自助餐上以及宴會上的食品陳列引人入勝。 12、確保所有直接面對客人的員工對于食品以及其制作工藝有充分的認識。 13、與本各部門建立良好的聯系。 14、確保員工執行正確的衛生程序，檢查和控制所有相關政策，協助廚房衛生醫生 監控國家規定的執行情況。 15、參與菜單計劃，推薦新菜，并聯系組織所有相關廚房和餐廳執行新菜的推出。 16、負責做好所有促銷和活動的紀錄，書寫和計算菜譜包括菜肴的照片. 崗位要求 1、管理并指導員工、保持與酒店各個部門進行良好的溝通、與所有員工建立健全可靠的合作關系，幫助員工盡可能發展潛力，檢查員工的出勤情況。 2、定期檢查所有員工外表的清潔，讓他們以自己整潔的外表和制服為榮。 3、制定并完善培訓計劃，主持培訓課程。 4、評估培訓及發展前景。 5、愉快和親善地與客人打交道，做到能引導客人，友善，可靠，并以外交家的姿態服務與客人。 6、高度服從性，具有優秀管理監督技巧；培養并幫助員工發展，鼓勵創新。 7、以此來發展并激勵我們的員工。 8、制定嚴格的客人服務標準，工作中做到心中有客人。 9、以身作則，積極解決各種問題起到良好的示范效果。與客人和員工保持清晰明了的溝通。 10、積極完成各項任務，把握機會學習各種新的知識和技巧，不斷提升個人素質。 11、靈活機動，應變能力強。 12、建立良好的團隊精神，協同工作，為了共同的目標努力。 13、為各項運營流程的發展獻計獻策。 14、以良好的態度履行自己的職責。 15、向客人以及供應商推薦酒店的服務性以及便捷性。 16、確保所有廚房設備以及用具的正常運行。

作為財務總監，您將監管酒店的財務運營并確保酒店資產的安全、定期匯報酒店的財務狀況，圍繞提升酒店的盈利能力提出您的建議。作為酒店所有財務及相關會計事務的主要聯系人，與業主、內外部審計人員及監管機構進行接洽。 您的日常工作： 員工團隊 管理日常工作，確保合理規劃和分配任務 通過指導和反饋，發展團隊成員，提升其績效，并設定績效和發展目標，積極認可優秀表現 為團隊提供培訓，確保團隊成員按照規定履職，達到我們的標準，并提供必要的工作工具 指導團隊如何做出能夠影響利潤的決策 營造良好的工作環境，促進團隊的健康發展，通過加強各部門之間的聯系，塑造團隊合作意識 賓客體驗 幫助客人——如果客人提出需求或不滿，需要協助，您應該熱情地提供幫助 確保酒店具備有效的會計實踐，并通過靈活的支付方式（如信用卡系統、客房收費）、庫存控制以及解決賬務糾紛為賓客提供良好的入住體驗 財務回報 通過財務分析、數據趨勢及市場信息來預測需求，發現運營與財務中的問題，采取有效舉措以擴大財務回報 制定酒店年度運營預算，在預算審核過程中提供各種數據分析支持，幫助各部門主管發現節約成本、增加產能的機會 確保每月對所有會計賬目進行對賬和調節，并監督信貸擴展流程，催收過期賬款 審查酒店定價，向總經理推薦相應的策略；參加銷售策略會議 管理應付賬款，平衡現金流并維護酒店在供應商中的信譽 針對投資項目，在投入資金之前先分析投資回報，并在項目結束時評估是否達到預期收益目標 通過控制庫存（避免過多存貨）、信貸和收款、墊付款、定金和匯款等使現金流最大化 企業責任 根據公司政策和操作流程實施并維護可行的會計實踐 確保財務管理程序和系統符合道德和法律規范 參與在本地廣受認可的專業與行業組織 管理酒店合同（如：供應商租賃和/或服務協議） 我們對您的要求 會計或財務專業學士學位 / 高等教育資格/或同等學歷 4~8年酒店財務或審計經驗，至少一年財務總監或類似管理職位經驗，或教育背景加相關工作經驗達到同等水平 具備相關財務管理知識，如酒店店面租賃協商與租賃協議擬定；處理工資支付；執行資產管理職責；提供業務預測、進行置換分析、準備政府報告、進行納稅申報等 具有專業會計、財務職稱或證書的候選人將被優先考慮 能說流利的中文，能使用英文作為工作語言

?? - 3 年以上 國際品牌 五星級酒店 同等職位 工作經 驗 -   具備 銷售 管理及運營的專業管理能力 -   協助制定和發展促銷戰略和經營計劃 -   協助組織市場營銷計劃的發展和實施 -   能承受較強的工作壓力 -  具備推動銷售績效和結果的才能 -  A t least  3  years  same position work  experience in  international  5-star hotel   -  Professional  in Sales & Marketing service and operation -  Assists in the planning and development of marketing strategies and promotion plans -  Assists in the development and implementation of the Sales and Marketing plan s - Able to work under pressure -  Performance and results driven

Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-centre location and cutting-edge facilities, your stay is engaging at every turn. Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options.The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room. When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel.Even getting to the hotel is a joy.  At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities. We are currently looking for a Director of Communications to join our Sales Marketing team.   The Role Plans, manages, directs, controls, co-ordinates and participates in all communications activities. However, the emphasis must be on the PR aspect of communications mix, which remains critical to this role.Under the general guidance and supervision of the Director of Sales & Marketing and within the limits of established hotel policies and procedures, it is vital for the person in this role to establish and sustain excellent communications in all channels in order to enhance the prestigious image of the hotel and by doing so, contribute to the revenue s of the hotel.   Requirements Good communication skills in English (both written and spoken) Minimum of 2 years of experience in a similar capacity Good communication and interpersonal skills with strong leadership A self-starter, confident, tactful and a team player Excellent marketing skills Good communication and interpersonal skills