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1、負(fù)責(zé)酒店前廳接待、入住、收銀、退房等工作開(kāi)展 2、負(fù)責(zé)酒店VIP接待 薪資3800+提成 入職買社保 要求： 1、女生身高162以上，35歲以下 男生178以上，35歲以下 2、一年以上前廳接待經(jīng)驗(yàn)

崗位職責(zé)： 1.確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2.查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理。 3.熟悉預(yù)訂資料，了解客情，尤其要記住即將來(lái)店的貴賓、常客的姓名，了解酒店的所有活動(dòng)。 4.熟悉酒店有關(guān)客房銷售的各項(xiàng)政策，向來(lái)店賓客推銷客房，努力爭(zhēng)取最好的經(jīng)濟(jì)效益。 5.熟練總臺(tái)各項(xiàng)專業(yè)業(yè)務(wù)和技能，搞好對(duì)客服務(wù)。 6.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問(wèn)訊服務(wù)。 7.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 8.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗(yàn)證制度。 9.制作有關(guān)報(bào)表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求： 1.大專以上文化程度，英語(yǔ)熟練。 2.性格開(kāi)朗、頭腦靈活、工作踏實(shí)，具有較強(qiáng)的服務(wù)意識(shí)、推銷意識(shí)和責(zé)任感。 3.熟悉Opera，通曉酒店各項(xiàng)對(duì)客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺(tái)工作程度和規(guī)范。 4.相貌端正，身體健康。

工作職責(zé)： 1、熟練部門各項(xiàng)專業(yè)業(yè)務(wù)和技能，搞好對(duì)客服務(wù)； 2、熟練掌握度假村信息，提供準(zhǔn)確的問(wèn)訊服務(wù)； 3、熟悉預(yù)訂資料，了解客情，尤其要記住即將來(lái)電的貴賓、常客的姓名，了解酒店的所有活動(dòng)； 4、負(fù)責(zé)客人的入住、接待及退房工作； 5、協(xié)助度假村入住客人的迎賓、車輛指引及水上巴士的運(yùn)行工作； 6、熟悉酒店有關(guān)客房銷售的各項(xiàng)政策，向來(lái)店賓客推銷客房，努力爭(zhēng)取最好的經(jīng)濟(jì)效益； 7、查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理； 8、制作有關(guān)報(bào)表，為其它部門提供準(zhǔn)確的接待信息。 9、區(qū)域內(nèi)所有物品的管理、領(lǐng)用 ； 10、 熟悉度假村內(nèi)相關(guān)餐飲、休閑娛樂(lè)設(shè)施、活動(dòng)等，為客人提供優(yōu)質(zhì)服務(wù)； 11、 熱心解答客人的問(wèn)詢，力所能及幫助客人解決問(wèn)題； 12、 領(lǐng)導(dǎo)交代的其他工作 。 崗位要求 1、 大專及以上學(xué)歷，熱愛(ài)旅游服務(wù)行業(yè)； 2、熟悉辦公軟件及電腦操作； 3、 熱愛(ài)旅游、善于分享，有故事有情懷 ； 4、 具備服務(wù)意識(shí)，敏銳的觀察力、較強(qiáng)的適應(yīng)能力、學(xué)習(xí)能力和應(yīng)變能力； 5、 優(yōu)秀的人際交往和協(xié)調(diào)能力 ； 6、 簡(jiǎn)單真誠(chéng)，堅(jiān)韌親切，善良樂(lè)觀，熱情大方 ； 7、 積極主動(dòng)，學(xué)習(xí)能力強(qiáng)，富有團(tuán)隊(duì)合作精神； 8、 擁抱變化，勇于迎接挑戰(zhàn)，期待成為更好的自己 ； 9、懂網(wǎng)絡(luò)營(yíng)銷和民宿推廣者優(yōu)先考慮。

崗位描述/職責(zé) 主要負(fù)責(zé)餐飲及前廳服務(wù)工作。 接待客人，提供優(yōu)質(zhì)化的服務(wù)。 可接受寒/暑假期兼職

1.按照酒店要求為客人提供相關(guān)服務(wù) 2.熱愛(ài)酒店行業(yè)，有良好的服務(wù)意識(shí) 3.吃苦耐勞，服從安排，基本的溝通能力 4.形象端正，積極的工作態(tài)度

崗位職責(zé)： 1、為客人準(zhǔn)確的辦理入住、退房手續(xù)； 2、準(zhǔn)確掌握房態(tài)信息并與客房部做好房態(tài)確認(rèn)； 3、從系統(tǒng)導(dǎo)出相應(yīng)報(bào)表并上交財(cái)務(wù)部； 4、靈活應(yīng)對(duì)客人的信息咨詢、解決一般投訴。 5、領(lǐng)導(dǎo)交辦的其它相關(guān)工作 任職資格： 1、男女不限，女生160cm以上，男生170，大專以上學(xué)歷，有相關(guān)工作經(jīng)驗(yàn)者優(yōu)先考慮； 2、普通話標(biāo)準(zhǔn)，具有良好的英語(yǔ)聽(tīng)、說(shuō)能力； 3、性格開(kāi)朗、頭腦靈活、工作踏實(shí)，熟練操作電腦，具有較強(qiáng)的服務(wù)意識(shí)； 4、能適應(yīng)倒班。 工作時(shí)間：8小時(shí)一個(gè)班次，月休6天，接受倒班制 薪資待遇：3500-3800底薪+提成，綜合薪資5000-6000，購(gòu)買社保，帶薪年假

上班地點(diǎn)：【成都成華希爾頓歡朋酒店】?成都市成華區(qū)杉板橋路1號(hào) ? ? ? ? ? ? ? ? ? ?? 崗位職責(zé)： 1.負(fù)責(zé)前臺(tái)客人入住和退房辦理 2.負(fù)責(zé)行李的寄存 3.負(fù)責(zé)預(yù)定制作、每日預(yù)訂核對(duì)、OTA后臺(tái)訂單核對(duì) 4.負(fù)責(zé)身份證上傳 5.對(duì)接客房做好工作溝通協(xié)調(diào) 6.開(kāi)具發(fā)票 7、為客人提供力所能及的幫助 崗位要求： 1.身高1.6米以上，男女不限。 2.性格開(kāi)朗，做事細(xì)心。 3.良好的服務(wù)意識(shí)和良好的溝通能力。 作息時(shí)間：8:00-16:00、16:00-24:00、24:00-8:00，三班倒；月休6天 。 薪酬待遇：底薪+提成=4~6千/月（提成穩(wěn)定、高）、五險(xiǎn)、包吃包住、夜班補(bǔ)貼、節(jié)假日福利等。?? （介意夜班的勿擾）

-?????? Inspects all VIP rooms prior to arrival ? ? ? ? 在貴賓到達(dá)前對(duì)貴賓房進(jìn)行檢查 -?????? Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests ? ? ? ? 查閱來(lái)客單，檢查對(duì)客人和貴賓的房間分配情況、各類設(shè)施情況以及特別申請(qǐng) -?????? Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary ? ? ? ? 評(píng)估所有員工的外在形象、守紀(jì)情況和工作效率并進(jìn)行直接監(jiān)管，如有必要，可采取 ? ? ? ? 直接的糾正措施 -?????? Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations ? ? ? ? 組織和召開(kāi)客戶關(guān)系部全體人員參加的會(huì)議，以加強(qiáng)交流和保證業(yè)務(wù)的順利進(jìn)行 -?????? Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures ? ? ? ? 在考慮酒店入住情況和預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為客戶關(guān)系部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日 -?????? Works with Superior and Human Resources on manpower planning and management needs ? ? ? ? 與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。 -?????? Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure ? ? ? ? 監(jiān)督客戶關(guān)系部工作人員，以確保來(lái)賓始終得到禮貌接待及充分的注意和重視，由此實(shí)現(xiàn)最大的客人滿意度 -?????? Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service ? ? ? ? 監(jiān)督客戶關(guān)系部人員的工作，以確保優(yōu)悅會(huì)會(huì)員始終得到全部?jī)?yōu)惠，常客和其它貴賓也得到特別關(guān)照 -?????? Oversee maintenance of efficient repeat guest history system ? ? ? ? 對(duì)高效的常客客史檔案系統(tǒng)維護(hù)實(shí)施監(jiān)管 -?????? Perform such functions as to include but not be limited to: ? ? ? ? 行使下列功能，包括但不僅限于： -?????? Priority Club and regular guest welcome letters ? ? ? ? ?向優(yōu)悅會(huì)會(huì)員和常客致歡迎信 -?????? Solicitation of Priority Club applications ? ? ? ? ?發(fā)展優(yōu)悅會(huì)會(huì)員 -?????? Attending to special requests by guests ? ? ? ? ?回應(yīng)客人提出的特別要求 -?????? Handle guest complaints and refer them as necessary, follows up on corrective action ? ? ? ? ?處理客人投訴，如有必要?jiǎng)t將其提交給有關(guān)部門，并對(duì)糾正措施進(jìn)行跟進(jìn) -?????? Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery ? ? ? ? ?計(jì)劃并參加優(yōu)悅會(huì)和貴賓的定期雞尾酒會(huì)和社會(huì)活動(dòng)，以便進(jìn)一步提高服務(wù)質(zhì)量 -?????? Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction ? ? ? ? ?確保向行政樓層和行政俱樂(lè)部提供全方位的服務(wù)，最大程度的獲得賓客滿意度 -?????? Greet VIP guests personally ? ? ? ? ?親自迎接貴賓

崗位職責(zé) 1.確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2.查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理。 3.熟悉預(yù)訂資料，了解客情，尤其要記住即將來(lái)店的貴賓、常客的姓名，了解酒店的所有活動(dòng)。 4.熟悉酒店有關(guān)客房銷售的各項(xiàng)政策，向來(lái)店賓客推銷客房，努力爭(zhēng)取最好的經(jīng)濟(jì)效益。 5.熟練總臺(tái)各項(xiàng)專業(yè)業(yè)務(wù)和技能，搞好對(duì)客服務(wù)。 6.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問(wèn)訊服務(wù)。 7.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 8.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗(yàn)證制度。 9.制作有關(guān)報(bào)表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1.大專以上文化程度，懂得英語(yǔ)。 2.性格開(kāi)朗、頭腦靈活、工作踏實(shí)，具有較強(qiáng)的服務(wù)意識(shí)、推銷意識(shí)和責(zé)任感。 3.通曉酒店各項(xiàng)對(duì)客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺(tái)工作程度和規(guī)范。 4.相貌端正，身體健康。

1.Processall VIP guest check-ins, check-outs, room assignments, and room change/latecheck-out requests. Secure payment; activate/reissue room keys. Ensure ratesmatch market codes, document exceptions. Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages. Clear departures in computer system. Coordinate withHousekeeping to track room status and guest concerns. File guest paperwork ordocumentation. 為VIP客人辦理入住和退房和調(diào)賬等手續(xù)，與相關(guān)部門溝通協(xié)作以盡快為等房的客人準(zhǔn)備好房間。保證房費(fèi)和市場(chǎng)代碼一致，如果有任何的不一致，保證有相關(guān)的解釋和文件支持。當(dāng)客人等待房間時(shí)，與相關(guān)人員溝通，給客人留言。清除計(jì)算機(jī)系統(tǒng)中的異常。與客房部協(xié)調(diào)，跟蹤客房狀況和客人的需求，整理客人信息檔案。 2.Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible. 認(rèn)知和歡迎每一位客人，微笑，目光接觸，用客人的名字友好的問(wèn)候。 3.Addressguests' service needs in a professional, positive, and timely manner. 積極，專業(yè)，及時(shí)地處理客人的服務(wù)需求。 4.Engageguests in conversation regarding their stay, property services, and areaattractions/offerings. 通過(guò)和客人溝通住宿、服務(wù)的體驗(yàn)來(lái)和客人進(jìn)行情感投入。 5.Assistother talents to ensure proper coverage and prompt guest service. 協(xié)助英才保證覆蓋所有的對(duì)客服務(wù)需求。 6.Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching/listening to guest preferences and actingon them whenever possible. 預(yù)見(jiàn)客人的需求，包括聆聽(tīng)、觀察客人、詢問(wèn)客人，并且及時(shí)地滿足客人的需求。 7.Meet withsupervisor to review daily assignments and priorities. 和主管回顧每日的工作以及主次順序。 8.Accessall function of computer system according to established procedures and standards. 根據(jù)政策和標(biāo)準(zhǔn)，使用電腦系統(tǒng)的全部功能。 9.Set upworkstation with necessary supplies; maintain cleanliness throughout shift. 保證工作臺(tái)有充足的用品，工作期間保持清潔。 10.Processall guest check-ins according to established hotel requirements: 根據(jù)酒店標(biāo)準(zhǔn)為客人辦理入住。 a) Confirmreservation in system and review all noted information. 確認(rèn)預(yù)定和相關(guān)信息。 b) Forguests without a reservation, sell a room type agreed upon. 對(duì)于無(wú)預(yù)定散客，根據(jù)程序賣房。 c)?Registerguest in computer and generate a registration card. 填寫入住登記單，在電腦中登記客人信息。 d)?Verifyregistration card information with guest. 與客人核對(duì)入住登記單的信息。 e)?Obtainback-up information for guest credit/payment method and input into system;collect cash when designated. 獲得客人信用卡、付費(fèi)方式的信息，輸入電腦，如有需要收取現(xiàn)金。 f)?Assignroom according to guest request and preferences whenever possible. 盡可能根據(jù)客人的喜好，為客人排房。 g)?Adviceguest of any messages, mail, faxes, etc. received for them. 如果收到客人的相關(guān)信息，郵件，傳真，及時(shí)告知客人。 h)?Informguest of room safe and mini-bar key and room key procedures. 告知客人如何使用房?jī)?nèi)保險(xiǎn)箱，小冰箱和房卡。 i)?Communicateservices and amenities included in packages to guests on packages. 和客人溝通套餐中所含的服務(wù)和福利。 j)?ObtainID, PSB and attach copy to registration card. 獲得客人的身份證件，上傳至公安系統(tǒng)，將復(fù)印件附于登記卡后。 k)?Obtainguest signature for designated paperwork. 在所需要的文件上獲得客人的簽名。 11.Conductgroup check-ins/outs according to established hotel procedures. 根據(jù)酒店的程序辦理團(tuán)隊(duì)的入住、退房。

崗位職責(zé) 1.確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求； 2.查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理； 3.熟悉預(yù)訂資料，了解客情，尤其要記住即將來(lái)店的貴賓、常客的姓名，了解酒店的所有活動(dòng)； 4.熟悉酒店有關(guān)客房銷售的各項(xiàng)政策，向來(lái)店賓客推銷客房，努力爭(zhēng)取最好的經(jīng)濟(jì)效益； 5.熟練總臺(tái)各項(xiàng)專業(yè)業(yè)務(wù)和技能，搞好對(duì)客服務(wù)； 6.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問(wèn)訊服務(wù)； 7.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 8.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗(yàn)證制度； 9.制作有關(guān)報(bào)表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1.性格開(kāi)朗、頭腦靈活、工作踏實(shí)，具有較強(qiáng)的服務(wù)意識(shí)、推銷意識(shí)和責(zé)任感 2.相貌端正，身體健康。 3.六休一，提供食宿、購(gòu)買五險(xiǎn)一金

賓客接待協(xié)助為客人辦理入住、退房手續(xù)，確保信息準(zhǔn)確無(wú)誤。 解答客人咨詢，提供酒店服務(wù)、周邊設(shè)施及旅游信息。 處理客人基礎(chǔ)需求，如行李寄存、叫車服務(wù)等。 日常運(yùn)營(yíng)支持接聽(tīng)電話，轉(zhuǎn)接至相關(guān)部門并記錄留言。 維護(hù)前臺(tái)區(qū)域整潔，確保宣傳資料齊全。 協(xié)助管理房態(tài)，與客房部、銷售部保持溝通。 系統(tǒng)操作學(xué)習(xí)使用酒店管理系統(tǒng)（如Opera PMS）錄入數(shù)據(jù)。 協(xié)助打印報(bào)表、更新預(yù)訂信息及客戶檔案。 團(tuán)隊(duì)協(xié)作配合前廳團(tuán)隊(duì)完成交班日志及特殊任務(wù)。 參與部門培訓(xùn)，提升服務(wù)技能與專業(yè)知識(shí)。

崗位職責(zé) 1、查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理； 2、熟悉預(yù)訂資料，了解客情，尤其要記住即將來(lái)電的貴賓、常客的姓名，了解酒店的所有活動(dòng)； 3、熟悉酒店有關(guān)客房銷售的各項(xiàng)政策，向來(lái)店賓客推銷客房，努力爭(zhēng)取最好的經(jīng)濟(jì)效益； 4、熟練總臺(tái)各項(xiàng)專業(yè)業(yè)務(wù)和技能，搞好對(duì)客服務(wù)； 5、熟練掌握店內(nèi)信息，提供準(zhǔn)確的問(wèn)訊服務(wù)； 6、負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 7、負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗(yàn)證制度； 8、制作有關(guān)報(bào)表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1、性格開(kāi)朗、頭腦靈活、工作踏實(shí)，具有較強(qiáng)的服務(wù)意識(shí)、推銷意識(shí)和責(zé)任感； 2、通曉酒店各項(xiàng)對(duì)客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺(tái)工作程度和規(guī)范。

Conducts shift briefings to ensure hotel activities and operational requirements are known? 進(jìn)行有效的交接班簡(jiǎn)報(bào)工作，以明確酒店活動(dòng)和運(yùn)營(yíng)要求 Supervise front office operations during assigned shift including:Maintenance of guest information 在當(dāng)班期間監(jiān)督前廳部運(yùn)營(yíng)情況，包括：維護(hù)客戶信息 Maintenance of information about local events 維護(hù)當(dāng)?shù)鼗顒?dòng)的信息? Compile occupancy statistics 統(tǒng)計(jì)入住情況 Supervise the use of he public address system 監(jiān)督公共廣播系統(tǒng)的使用 Supervise group bookings 監(jiān)督團(tuán)組預(yù)訂情況 Assisting with serious complaints 協(xié)助解決嚴(yán)重投訴問(wèn)題 Supervise cashiering activities during shift including: 在當(dāng)班期間監(jiān)督收銀活動(dòng)，包括： Cash handling and banking procedure 現(xiàn)金處理和銀行業(yè)務(wù)程序 Dealing with irregular payments 處理非法支付情況 Instructing staff in credit policies and facilities 就信用政策和設(shè)備對(duì)員工進(jìn)行指導(dǎo) Instructing staff in cash security procedures 就現(xiàn)金安全程序?qū)T工進(jìn)行指導(dǎo) Carry out debtor control 實(shí)施應(yīng)收帳款控制 Prepare reports 準(zhǔn)備財(cái)務(wù)報(bào)告 Supervise the cashiering system 對(duì)收銀系統(tǒng)實(shí)施監(jiān)管 Works with Superior and Human Resources on manpower planning and management needs 與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。 Works with Superior and Director of Finance in the preparation and management of the Department’s budget.? 與上級(jí)領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門預(yù)算。 Required Skills – 技能要求 ? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ? 擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ? Proficient in the use of Microsoft Office and Front Office System ? 熟練使用微軟辦公軟件和前臺(tái)系統(tǒng) ? Problem solving and organizational abilities ? 具有解決問(wèn)題和組織能力 Qualifications – 學(xué)歷 ? Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent ? 具有酒店行政管理，酒店管理或相關(guān)的大專學(xué)歷或?qū)I(yè)證書(shū)。 Experience – 經(jīng)驗(yàn) ? 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. ? ? 擁有1年前廳或賓客服務(wù)工作經(jīng)驗(yàn)，包括管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。

Be familiar with the layout of the hotel andmemorize the preferred route for escorting guests 熟悉酒店布局并記下護(hù)送客人的最佳路線。 Room the guest in accordance with hotelstandards 按照酒店標(biāo)準(zhǔn)為客人安排房間。 Be familiar with the lift workings andemergency stairs 熟悉電梯和疏散樓梯的使用。 Provide information to guests about the hotelfacilities and services 向客人提供關(guān)于酒店的設(shè)施和服務(wù)的信息。 Provide guest services and guidance 向客人提供服務(wù)和引導(dǎo)。 Learn and utilize names of guests, especiallyrepeat and long staying guests and routinely greet guests as they pass throughthe lobby, remaining alert to situations where he can be of assistance toguests 熟知并稱呼客人的名字，特別是對(duì)于常客和長(zhǎng)包房的客人，并在客人經(jīng)過(guò)大廳時(shí)與其打招呼，隨時(shí)留意是否有可以為客人提供服務(wù)的情況出現(xiàn)。 Keep the lobby clean and tidy, informing theConcierge or Bell Captain if it needs major cleaning 保持大廳的整潔，如果需要大清掃的話應(yīng)通知禮賓主管或行李領(lǐng)班。 Maintain a well groomed hair style and wearclean, shiny well polished shoes and a neat uniform while on duty 上班時(shí)要保持好的發(fā)型，注意服裝的干凈，鞋要擦凈并上光，并保持制服的整齊清潔。 Help other employees in department, replacingthem temporarily when necessary 幫助部門內(nèi)其它員工，如有必要?jiǎng)t暫時(shí)代理他們的工作。 Keep the baggage room clean and in order beforegoing off duty on each shift 每次交班前均保持行李室的整潔。 Upon arrival of newspaper, prepare them anddeliver them to guest rooms as assigned by the Bell Captain 當(dāng)報(bào)紙送到后進(jìn)行適當(dāng)整理，然后按行李領(lǐng)班的要求將其送至客人房間。 Use the Duty Log to document matters ofimportance 使用工作日志來(lái)記錄重要事項(xiàng)。 Operate Communicates equipment 操作通信設(shè)備。 Arrange transport and coordinate luggage 負(fù)責(zé)安排交通并協(xié)調(diào)行李事宜。 Manage the key system securely 對(duì)鑰匙系統(tǒng)進(jìn)行安全管理。 Required Skills – 技能要求 ?Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ?Able to read and write English ?能夠讀寫英語(yǔ) Qualifications – 學(xué)歷 ?High School or Vocational Certificate  in Hotel Administration, Hotel Management or equivalent 具有高中或酒店行政管理，酒店管理或相關(guān)的專業(yè)證書(shū)。 Experience – 經(jīng)驗(yàn) ?6 months experience in guest service or customer service, or an equivalent combination of education and experience. 擁有6個(gè)月賓客服務(wù)工作經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。

1. 成為值得信賴的專業(yè)服務(wù)專家，為每位經(jīng)驗(yàn)收藏家（客人）提供卓越的麗思卡爾頓隱世服務(wù)； 2. 專屬管家在經(jīng)驗(yàn)收藏家（客人）入住期間扮演體驗(yàn)守護(hù)者的角色；隱世酒店經(jīng)驗(yàn)收藏家可以使用酒店的所有服務(wù)，設(shè)施和產(chǎn)品。 始終為經(jīng)驗(yàn)收藏家（客人）提供獨(dú)特難忘的體驗(yàn)但從不過(guò)分打擾，專屬管家負(fù)責(zé)安排經(jīng)驗(yàn)收藏家的起居，包括水療服務(wù)、晚餐預(yù)訂、交通和酒店探索； 3. 專屬管家是時(shí)間安排和溝通協(xié)調(diào)的專家，確保每位客人的需求都以流暢、無(wú)縫和自然的方式達(dá)到預(yù)期和滿足。除了確保滿足經(jīng)驗(yàn)收藏家的所有需求外，專屬管家通過(guò)分享他們對(duì)當(dāng)?shù)氐臒釔?ài)并將文化價(jià)值融入到隱世體驗(yàn)中。 專屬管家為經(jīng)驗(yàn)收藏家分享故事，并尋找契機(jī)分享當(dāng)?shù)刂R(shí)，傳統(tǒng)和各種貼心提示。 任職資格： 1. 良好的溝通協(xié)調(diào)能力； 2. 有較好的服務(wù)意識(shí)，熱愛(ài)酒店行業(yè)； 3. 接受優(yōu)秀實(shí)習(xí)生。

GE Assistant Hereat The Temple House, we don't do ordinary things. We thrive on the differentand the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you'renot just filling a role — you're owning it. We provide the training and thefreedom for you to flourish, with leaders who support and encourage you. Thedifference is you. Everyday is a fresh page in our collective story. Ready to join us at The Temple House? The Temple House celebrates Chengdu’s history and looks towardsthe future through inspired modern design and art. Our House is hidden amongstthe laneways of Taikoo Li Chengdu and set on former temple grounds, with 100intimate rooms and 42 serviced apartments, heritage courtyards, landscapedterraces and a subterranean oasis. It’s an urban sanctuary that surprises anddelights around every corner. Job Overview This role supports the Guest Experience team to create authenticand memorable experiences for our guests that distinguish us from other hotels.We prioritise our guests in every aspect of their journey with us. Those whoare passionate about meeting new people, making a spontaneous impression, andthink out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a GE Team Assistant is all about! Here's the quick lowdown on what you'll do day-to-day: ·???????Under the general direction of the GuestExperience Manager and within the limits of established Swire Hotels and localpolicies and procedures, oversees and directs all aspects of the guestrelations function to achieve the highest possible guest satisfaction to allguests and with specific responsibility for each guest’s arrival and departureexperience. ·???????To work in a multi-tasking environment and usingcommon sense to ensure all guests receive the best service in Chengdu and enjoytheir experience at The Temple House and at Taikoo Li. ·???????Ensure maximum guest satisfaction throughpersonal recognition and prompt cordial attention from arrival to departure. Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): ·???????Knowyour job and continue your self-development by self-directed learning andparticipation in company sponsored training programs. ·???????Effectiveinterpersonal skills team player. ·??????Excellentoral and written communication, in both Mandarin and English. Preferably inother languages as well. ·???????Happyoutgoing personality. ·???????Goaldriven personality, wants to grow and learn. ·???????Be open-minded and creative. The Cherries on Top (Nice-to-Haves): ·???????Local knowledge and ability to relate with allnationalities. ·???????Completed a Hospitality degree in a university,college or hotel school (Preferable). We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets youapart. If you feel a connection with what we stand for, we're eager to meetyou. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values alignwith your own? Is this the team you've been wanting to join? If your answer isa clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: ·???????Be welcomed for thestylish you, if you got accessories, hair dyes or tattoos! ·???????Dine at our teamdining hall and save on meals! ·???????Enjoy COMPLIMENTARYroom nights at all of our hotels b’cause, who doesn’t love to travel? ·???????Join our wellnessprogramme and healthy pantry to elevate your mental and physical wellbeing! ·???????Enjoy an annual, paidWell-being Leave, a day for you to look after yourself, be healthy and behappy! ·???????Benefit fromcomprehensive medical and dental benefits, along with annual medical check-ups. ·???????Enjoy an appreciative& supportive culture that allows you to be your best self. ·???????Turn up in smartcasual attires and be as comfortable as you can at work! ·???????Speak up & putyour own ideas into actions. Think differently!

年齡：20-28歲 性別：女士?jī)?yōu)先 籍貫：不限 學(xué)歷：大專及以上學(xué)歷 婚姻狀況：不限 經(jīng)驗(yàn)要求：有酒店或者餐飲服務(wù)工作經(jīng)驗(yàn)優(yōu)先 知識(shí)要求：能熟練操作辦公軟件 能力要求：具備較強(qiáng)的溝通能力，靈活應(yīng)變能力 其他要求：1、女士身高1.60米以上；2、形象氣質(zhì)佳；3、普通話標(biāo)準(zhǔn)，有二級(jí)乙等以上證書(shū)；4、責(zé)任感強(qiáng)；有較強(qiáng)的服務(wù)意識(shí)；耐心、性格溫和，喜歡微笑，有親和力；5、能接受倒班和站式服務(wù)。 薪酬待遇：公司提供食宿+社保+過(guò)節(jié)福利+婚喪育關(guān)懷+其他補(bǔ)貼

-?????? Inspects all VIP rooms prior to arrival ? ? ? ? 在貴賓到達(dá)前對(duì)貴賓房進(jìn)行檢查 -?????? Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests ? ? ? ? 查閱來(lái)客單，檢查對(duì)客人和貴賓的房間分配情況、各類設(shè)施情況以及特別申請(qǐng) -?????? Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary ? ? ? ? 評(píng)估所有員工的外在形象、守紀(jì)情況和工作效率并進(jìn)行直接監(jiān)管，如有必要，可采取 ? ? ? ? 直接的糾正措施 -?????? Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations ? ? ? ? 組織和召開(kāi)客戶關(guān)系部全體人員參加的會(huì)議，以加強(qiáng)交流和保證業(yè)務(wù)的順利進(jìn)行 -?????? Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures ? ? ? ? 在考慮酒店入住情況和預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為客戶關(guān)系部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日 -?????? Works with Superior and Human Resources on manpower planning and management needs ? ? ? ? 與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。 -?????? Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure ? ? ? ? 監(jiān)督客戶關(guān)系部工作人員，以確保來(lái)賓始終得到禮貌接待及充分的注意和重視，由此實(shí)現(xiàn)最大的客人滿意度 -?????? Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service ? ? ? ? 監(jiān)督客戶關(guān)系部人員的工作，以確保優(yōu)悅會(huì)會(huì)員始終得到全部?jī)?yōu)惠，常客和其它貴賓也得到特別關(guān)照 -?????? Oversee maintenance of efficient repeat guest history system ? ? ? ? 對(duì)高效的常客客史檔案系統(tǒng)維護(hù)實(shí)施監(jiān)管 -?????? Perform such functions as to include but not be limited to: ? ? ? ? 行使下列功能，包括但不僅限于： -?????? Priority Club and regular guest welcome letters ? ? ? ? ?向優(yōu)悅會(huì)會(huì)員和常客致歡迎信 -?????? Solicitation of Priority Club applications ? ? ? ? ?發(fā)展優(yōu)悅會(huì)會(huì)員 -?????? Attending to special requests by guests ? ? ? ? ?回應(yīng)客人提出的特別要求 -?????? Handle guest complaints and refer them as necessary, follows up on corrective action ? ? ? ? ?處理客人投訴，如有必要?jiǎng)t將其提交給有關(guān)部門，并對(duì)糾正措施進(jìn)行跟進(jìn) -?????? Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery ? ? ? ? ?計(jì)劃并參加優(yōu)悅會(huì)和貴賓的定期雞尾酒會(huì)和社會(huì)活動(dòng)，以便進(jìn)一步提高服務(wù)質(zhì)量 -?????? Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction ? ? ? ? ?確保向行政樓層和行政俱樂(lè)部提供全方位的服務(wù)，最大程度的獲得賓客滿意度 -?????? Greet VIP guests personally ? ? ? ? ?親自迎接貴賓