Duties and Responsibilities 工作職責
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1. Major responsibilities 主要職責
· Develop L&D policies as required.
根據要求制定學習與發展政策。
· Develop and monitor annual and monthly training budget.
制定并監控年度及月度培訓預算。
· Conduct needs analysis with department managers to assess specific learning needs.
與部門經理合作進行需求分析，確定學習需求。
· Maintain a current knowledge of statutory requirements and develop creative and innovative training programs (on-line or off-line)
熟悉當前法定的培訓項目的要求，以及開發一些創新的培訓項目（線上或者線下）
· Conduct training programs such as Orientation, English training, customer service programs, supervisory and management skills programs, and other components of the LHI Learning & Development Framework as necessary.
根據需要開展各項培訓課程，如入職培訓、英語培訓、客戶服務培訓、管理技能培訓及朗廷酒店集團學習與發展框架中的其他培訓項目。
· Coordinate training programs with external consultants such as beauty make-up class, grooming class, fire safety training, first aid class, hygiene class, etc.
與外方顧問協調化妝、儀容儀表、防火安全、急救、衛生等培訓項目。
· Evaluate training effectiveness by conducting training audits and produce audit reports for management review.
通過審核評估培訓效果，制作審核報告交管理層審閱。
· Develop Departmental Trainers System by conducting Train-the-trainer program, monthly training plan and report system, etc.
通過培訓員培訓、月度培訓計劃和報告系統等發展部門培訓員系統。
· Conduct monthly departmental trainer meeting.
組織每月部門培訓員會議。
· Sit-in departmental training sessions and give feedback to departmental trainers.
旁聽部門培訓并向部門培訓員提供反饋。
· Develop and monitor Best Trainer Award system.
發展和監控最佳培訓員獎勵系統。
· Monitor and oversee all departmental learning programs including, Departmental Orientation, FLHSS (Fire Life Health Safe Security), etc
監督和管理所有部門學習項目，包括部門入職、防火、生命健康、安保培訓等。
· Develop and present Annual and Monthly Training Plan and Calendar.
制定出臺年度和月度培訓計劃和日程安排。
· Recruit and monitor student trainees and management trainees according to annual plan.
根據年度計劃招聘并監督學校實習生及管理實習生。
· Conduct monthly trainee meeting.
組織每月實習生會議。
· Monitor and control training resources.
監管培訓資源。
· Track, input and maintain all individual colleague learning & development records within HRMIS System.
在人力資源管理信息系統內跟蹤、錄入及管理所有員工的學習與發展記錄。
· Maintenance of attendance records and other documentation related to the Learning & Development efforts.
維護與學習和發展活動有關的考勤記錄和其他文件。
· Maintain creative training communication channels (Wechat, Notice Board, emails or other platform).
管理各個培訓溝通渠道，保證其內容新穎。
· Observe and appraise colleague performance during sessions, providing feedback to management which would facilitate improvements in accordance to LHI standards with regard to product and performance.
評估員工在各階段的表現并向管理層反饋，以促進產品和績效按朗廷酒店集團的標準不斷得以提高和完善。
· Support all efforts to enliven our Company’s Vison, Mission, Objective & Values (VMOV) Brand Promise, and Quality and Guest Experiences programs throughout the hotel leading by example and serving as a role model.
支持酒店內一切以實例和楷模活化公司遠景、使命、目標、信念，品牌承諾以及顧客體驗項目。
· Ensure security and confidentiality of all information throughout the hotel.
保證酒店所有信息機密安全。
· Plan and conduct meetings with EXCO members, department managers, departmental trainers and rest of colleagues to review performance trends, develop action plans and give recognition.
組織會議，與行政委員會委員、部門經理、部門培訓員及其他員工研究業績走向、制定行動方案并給予肯定。
· Perform any duties as assigned by the management deemed necessary.
執行任何管理層委托的工作。
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2. Human Resources responsibilities 人力資源職責
· Work closely with entire HR Team with regard to promoting an “employer of choice” philosophy.
與整個人力資源團隊密切配合，倡導“理想雇主”宗旨使命。
· Career development programs for colleagues.
為員工提供職業發展計劃。
· Involvement in the local community.
積極參與當地社區活動。
· Assist in all colleague recognition programs such as Thank-you Card, Colleague of the Month, Birthday parties, annual party, holiday parties & celebrations.
協助所有員工認同計劃，如每月最佳員工、生日會、年會、節日慶祝會等。
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Requirements 職位要求
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1. Mandatory 必備要求
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Educational Background 教育背景
· Degree in Human Resources, Hospitality, Communications, Education, Psychology, Fine Arts or other related areas.
人事、酒店管理、傳播、教育、心理學、文學或其他相關專業學歷
· Previous HR experiences a plus.
有人事經驗最佳
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Experience 工作經驗
A minimum of 5 years in training experience, preferably within the hospitality field or high end customer service discipline
至少5年培訓工作經驗，酒店或高端客服領域最佳
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Job Skill / Knowledge 職業技能/知識
Knowledge of different departments within a hotel setting.
熟悉酒店各部門
Must possess ability to coordinate with multiple tasks.
同時協調多項工作的能力
Knowledge of how to develop training programs.
開發培訓計劃的能力
Strong Computer literacy to include: Microsoft Office Suite and Internet.? Digital Imaging knowledge preferable.
熟練使用微軟辦公軟件及因特網，了解數字影像技術優先
Excellent communication skills .
優秀的溝通能力
Fluency in English and Chinese (verbal, written and comprehension) .
中、英文流利（口頭、書面及理解）
Problem solving and Action Plan formulation.
解決問題、制定行動方案的能力
Requires high levels of interaction with all members of staff.? ? ? ?Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions.
與所有員工深層互動的能力，與他人交流想法、信息和看法以制定計劃、做出決定及解決問題的能力
Possess high degree of stamina, agility and flexibility.
精力充沛、反應敏捷、靈活機動
Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.
積極向上、嚴守機密
