What is the job? 崗位描述職責(zé)
Handle hotel related affairs, regularly output business analysis reports, promote key tasks, understand hotel operations and procedures, especially the catering department, housekeeping department, finance department, and sales department.
處理酒店相關(guān)事務(wù),定期輸出經(jīng)營(yíng)分析報(bào)告,推進(jìn)重點(diǎn)工作,了解酒店?duì)I運(yùn)和基本程序,特別是餐飲部、房務(wù)部、財(cái)務(wù)部和銷售部門。
What we need from you崗位要求
文稿撰寫能力】
[Writing Ability]
1. Possess excellent writing skills, able to write various official documents, reports, plans, promotional texts, etc., with accurate, clear, and fluent text expression, strong logic and infectiousness.
1.具備優(yōu)秀的文字功底,能夠撰寫各類公文、報(bào)告、方案、宣傳文案等,文字表達(dá)準(zhǔn)確、清晰、流暢,具有較強(qiáng)的邏輯性和感染力。
2. Able to quickly collect and organize relevant information according to different manuscript requirements, conduct in-depth analysis and research, and provide strong support for manuscript writing.
2.能夠根據(jù)不同的文稿需求,快速收集、整理相關(guān)資料,進(jìn)行深入分析和研究,為文稿撰寫提供有力支持。
3. Proficient in various office software such as WPS, Word, Excel, PowerPoint, etc., able to use software for document layout, data processing, and presentation production.
3.熟練掌握各類辦公軟件,如 WPS 、Word、Excel、PowerPoint 等,能夠運(yùn)用軟件進(jìn)行文檔排版、數(shù)據(jù)處理和演示文稿制作。
4. Possess good communication skills, able to effectively communicate and coordinate with various departments within the hotel as well as external relevant units, ensuring timely transmission of information and smooth progress of work.
4.具備良好的溝通能力,能夠與酒店內(nèi)部各部門以及外部相關(guān)單位進(jìn)行有效的溝通和協(xié)調(diào),確保信息的及時(shí)傳遞和工作的順利開展。
5. Able to accurately understand the intentions and job requirements of the general manager and promptly convey them to relevant personnel; At the same time, be able to provide timely feedback on the progress and issues of each department to the general manager.
5.能夠準(zhǔn)確理解總經(jīng)理的意圖和工作要求,并及時(shí)傳達(dá)給相關(guān)人員;同時(shí),能夠?qū)⒏鞑块T的工作進(jìn)展和問(wèn)題及時(shí)反饋給總經(jīng)理。
6. Skilled in handling interpersonal relationships, able to establish good cooperative relationships in complex work environments, coordinate the interests of all parties, and solve conflicts and problems in work.
6、善于處理人際關(guān)系,能夠在復(fù)雜的工作環(huán)境中建立良好的合作關(guān)系,協(xié)調(diào)各方利益,解決工作中的矛盾和問(wèn)題。
Hotel business capability
【酒店業(yè)務(wù)能力】
1. Understand the basic operating models and business processes of the hotel industry, and be familiar with the job responsibilities and content of various departments in the hotel
1. 了解酒店行業(yè)的基本運(yùn)營(yíng)模式和業(yè)務(wù)流程,熟悉酒店各部門的工作職責(zé)和工作內(nèi)容。
2. Develop hotel development strategies, business plans, and management systems, and supervise their implementation.
2. 制定酒店的發(fā)展戰(zhàn)略、經(jīng)營(yíng)計(jì)劃和管理制度,并監(jiān)督執(zhí)行情況。
3. Possess a certain level of marketing and customer service awareness,
3. 具備一定的市場(chǎng)營(yíng)銷和客戶服務(wù)意識(shí)
4.4.Maintain close communication and collaboration with various departments within the company, provide timely feedback on operational situations and issues, and facilitate mediation
Resolve cross departmental work matters.
4.與公司內(nèi)部各部門保持密切的溝通和協(xié)作,及時(shí)反饋運(yùn)營(yíng)情況和問(wèn)題,協(xié)調(diào)解
決跨部門的工作事項(xiàng)。
Corporate responsibility企業(yè)責(zé)任:
1、Treat our business with maximum confidentiality and care..
1、在處理業(yè)務(wù)時(shí)最大限度的保守機(jī)密并小心謹(jǐn)慎。
2、Keep and keep all confidential information.
2、保存和保守所有保密信息。
3、Answer, transfer, redial or leave a message.
3、接聽來(lái)電、進(jìn)行電話轉(zhuǎn)接、重?fù)芑蛄粞浴?4、A high level of confidentiality should be maintained at all times for any matter.
4、對(duì)于任何事務(wù)應(yīng)一貫保持高度機(jī)密。