主要職責
Main Duties
?procedures.
營運
Operational
§? 使用新鮮產品，以確保始終向客人提供花樣繁多的菜肴。
Uses fresh products
whenever possible to ensure guests are always offered a variety of food items.
§? 確保根據所設定的政策和方針，盡量利用剩余的食品原料。
Ensures food
surpluses and leftovers are used according to the set guidelines and policies.
§? 烹制并確保根據菜單和配方準備食品，以確保食品質量達到凱悅酒店集團標準。
Cooks and ensures
foods are prepared according to the menus and a recipe, ensuring the quality of
food meets the Hyatt Hotels Corporation standards.
§? 嚴格執行食品分攤政策以便能有效的控制成本。
Strictly adheres to
food apportionment policy to effectively control costs.
§? 在廚師長的指導下，樂于學習及制作新的菜肴。
Takes interest in
learning and preparing new products as directed by the Outlet Chef de Cuisine.
§? 為客人提供新鮮食物，即使是最后一分鐘準備，也要堅持保證食物的高品質，充分體現餐廳風格及經營理念。
Serves fresh food to
guests which is prepared a la minute, is consistent in quality, and reflects
the style of the outlet concept.
§? 密切監督烹飪及員工工作，協調他們的工作任務，確保經濟省時的出品。
Supervises cooking
and other kitchen personnel and coordinates their assignments to ensure
economical and timely food production.
§? 觀察食物準備及烹飪的方法、食物的分量規格及食物的裝飾，確保食物按照規定標準準備。
Observes methods of
food preparation and cooking, sizes of portions, and garnishing of foods to
ensure food is prepared in prescribed manner.
§? 在食物裝盤及服務前，對食物進行檢查。
Tests cooked food
before plate-up and service.
§? 確保所有廚房設備的干凈整潔。
Ensures the
cleanliness of all kitchen equipment.
§? 確保所有廚師在操作中使用正確的工具。
Ensures all Commis
Chefs and Kitchen Apprentices use the right tool for the right job.
§? 確保所有廚師正確、安全地操作食品加工機器。
Ensures all Commis
Chefs and Kitchen Apprentices handle the food-preparing machine in a proper and
safe manner.
§? 確保工作場所始終干凈整潔。
Ensures the
cleanliness of the work areas at all time.
薪資及生產力管理
Payroll & Productivity
Management
§? 通過在整個部門內建立靈活的員工編制，實施高效的薪資管理/資源分配。 這基于一個靈活的員工基數（全職員工和臨時工）、多技能及多任務的原則。
Exercises efficient
Payroll Management/ Resources allocation through the establishment of a
flexible workforce throughout the Department. This will be based on the
principles of a flexible associate base (Full Time & Part Time associates),
multi-skilling and multi-tasking.
§? 指導下屬確保生產力水平滿足凱悅酒店集團餐飲部營運手冊的要求。
Directs subordinates
to ensure productivity meets Hyatt Hotels Corporation Food & Beverage
Operations Manual requirements.
§? 關注改進生產力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設備的優化部署和高效能。
Focuses attention on
improving productivity levels and the need to prudently manage utility/ payroll
costs within acceptable guidelines, ensuring optimum deployment and energy
efficiency of all equipment.
§? 通過“靈活處理工作”（適當情況下）和簡化工作流程，來回顧和不斷探索所有員工的生產力水平改善。
Reviews and
constantly seeks productivity level improvements of all associates through the
process of “taking work out of the system” (when appropriate) and through
streamlining of work process.
人員管理
People Management
§? 協助引導員工在工作中遵循經營、財務及行政管理的理念，確保員工掌握多項技能并承擔多項工作。
Assists with the
development of all Commis Chefs to work following the operational, financial,
administrative philosophies and ensuring associates are multi skilled and
perform multi tasks.
§? 通過參與管理，根據酒店制度和程序以及相關適用法律，對所有廚師進行緊密督導。
Through hands-on
management, supervises closely all Commis Chef in the performance of their
duties in accordance with Policies & Procedures and applicable laws.
§? 給具備能力和資源的員工委派適當的工作和責任，在培養和發展員工的同時確保營運標準和安全。
Delegates
appropriately duties and responsibilities to equipped and resourceful
associates, nurturing and developing them whilst ensuring standards of
operation and safety are maintained.
§? 擁護和支持酒店的培訓精神和以人為本的管理哲學，并和進修及培訓發展部經理、部門培訓員密切合作培養和發展員工。
Embraces and
supports the Training initiatives and philosophies of the company and works
closely with the Learning and Development Manager and Departmental Trainers in
the training and development of associates.
§? 發展及協助針對提高技能和知識的培訓活動。
Develops and assists
with training activities focused on improving skills and knowledge.
§? 確保員工完全理解酒店的規章制度并遵照執行。
Ensures associates
have a complete understanding of Rules & Regulations, and that behaviour
complies.
§? 監督員工士氣并提供工作表現及發展的反饋。
Monitors associate
morale and provides mechanism for performance feedback and development.
§? 進行員工年度表現發展評估，提供真實和準確的回饋。
Conducts annual
Performance Development, providing honest and appropriate feedback.
§? 將指導原則及核心價值有效地傳達給所有層級的員工。
Effectively
communicates guiding principles and core values to all levels of associates.
總則
General
§? 按要求出席所有會議并作出貢獻。
Attends and
contributes to all Meetings as required.
§? 確保部門的服務一貫按照部門營運手冊的標準，高效、一致和禮貌的完成。
Ensures services
provided to guests are always available and are always carried out to define
Standard with the utmost efficiency, consistency and courtesy as detailed in
the Department Operations Manual.
§? 始終提供禮貌、專業的服務。
Provides courteous
and professional service at all times.
§? 保持對酒店產品知識、當前推廣、政策改變的最新了解及保持高效的內部溝通。
Maintains an
up-to-date awareness of hotel product knowledge, current promotion, policy
changes and appropriate internal communication.
§? 根據安排出席酒店及部門的培訓，以提高技能和知識。
Attends all hotel
and departmental training sessions as scheduled to improve skills and
knowledge.
§? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。
Handles guest and
associate enquiries in a courteous and efficient manner, reporting complaints
or problems if no immediate solution can be found.
§? 理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。
Familiar with and
strictly adheres to Rules & Regulations established in the Associate
Handbook and the Hotel’s policies concerning fire, hygiene and health &
safety.
§? 確保高標準的個人形象和儀容儀表。
Maintains high
standards of personal presentation & grooming.
§? 與客人和同事保持基于良好工作關系的接觸。
Maintains positive
guest and colleague interactions with good working relationships.
§? 根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。
Responds to requests
to undertake any reasonable tasks and secondary duties and to changes as
dictated by the Hotel, industry and company.
