? Using the tools provided (ie IBP) and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
利用提供的工具(即IBP)并依照洲際酒店集團的規范,以日歷的形式對以下信息進行維持、更新和分享:外部活動、競爭對手價格情報、平均房價的滲透率(RGI)、商業客戶的抵店和消費習慣、流失報告、會議空間分配、攬客率(與餐飲經理一起)、總體的和按帳戶的(對于預訂者而言)忠誠度計劃滲透率,系統以及通過渠道、細分市場和客戶得到的客房或非客房收益的趨勢。
? Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.?
了解酒店效益的組成部分,并以此對來自當地客戶和群體的業務進行評估,以便為將來的定價和談判提供數據
? Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.
監測競爭對手對所有創收部門的定價,了解當地市場動態和需求群體,并就酒店的定價和市場綜合策略向客房收益工作組提供適當的建議
? Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.?
每周與總經理、市場銷售總監、預訂經理、前廳經理、餐飲經理一起開價格和銷售策略(收益)會
? Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.
協助召開客房收益會議(由總經理主持),并撰寫會議所需的報告和分析材料,在會議室的墻上展示主要數據和趨勢等
? Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.? Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.?
通過分析歷史數據和當前文件,監測并決定功能廳、客房和餐飲場所的需求周期。負責跟蹤和分析場所預訂速度和團組入住情況,對團組入住以及客人不承認預訂或改變主意的情況進行處理
? Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Director of Sales or Director of Catering on setting group and conference rates.
審批并執行一晚9間客房以上的團隊銷售策略,并與銷售總監或餐飲總監就團組和會議的定價問題進行合作
? Manage use of revenue systems* on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Holidex Plus.?
每天對收入系統*的使用情況進行管理,包括負責收益底線的操作和每日清單結余。如果沒有安裝收入管理系統,則應負責開關假日預訂系統。
? Train and support hotel teams on revenue system* functionality and enhancements.
為酒店團隊提供收入系統的功能和升級的培訓并予以支持。
? Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy.? Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
管理所有渠道(中央預訂系統、全球酒店預訂系統、互聯網直接和間接銷售系統),包括并不僅限于房間類型和銷售策略。負責確保遵守互聯網最低價格保證規定,并按照洲際酒店集團的標準和規定對第三方分銷商進行管理
? Guardian of IBP. Ensure compliance with all IBP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments.?
對IBP實施監控,確保遵守所有IBP規則和標準程序。為年度預算提供所有與業務的收益相關的建議。在收入基礎上對各部門的人員需求水平進行中期預測。
? Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments.
與區域收益經理一起對所有創收部門進行年度收益管理審計。
? Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.
向預訂部和前廳部就向上銷售和談判技巧提供技術支持
? Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.).? *Revenue systems include the central reservations systems Holidex Plus, the yield mgmt system (HIRO /IDEAS) and portions of the Property management system)
支持所有與市場調研和運營最佳化相關的特殊項目(資源策劃、成本核算、關鍵績效指標等)收益系統包括中央預訂系統即假日預訂系統、收益管理系統(HIRO/IDEAS)和一部分酒店管理系統
? Works with Human Resources on manpower planning and management needs
和人力資源部一起進行人力規劃和管理需求。
? Works with Director of Finance in the preparation and management of the Department’s budget
和財務總監一起編制和管理部門預算。