Job Summary職位簡述
To assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing, and controlling the wine operation and administration.
通過規(guī)劃，組織，指導和控制葡萄酒方面運營和管理，協(xié)助管理人員運行店面，確保客人滿意度達到最高，標準一致。
Key Duties and Responsibilities:
主要義務和職責：
? Completely understand and maintain all policies, procedures, standards, specifications, guidelines and training programs.
確保對所有政策，程序，標準，規(guī)格，準則和培訓計劃時刻有著全面深刻地了解。
? Achieve company objectives in sales, service, quality, appearance and sanitation of the establishment through the training of employees’ whist maintaining a positive and productive working environment.
通過培訓員工維持積極和富有成效的工作環(huán)境來確保企業(yè)的銷售，服務，質量，外觀和衛(wèi)生設施的目標。
?? To ensures that all colleagues activities adhere to and support the Atlantis Quality Standards
確保所有同事的活動遵守和支持亞特蘭蒂斯質量標準。
? Applies creative solutions and purposes ideas to grow develop and improve the business.
?應用創(chuàng)新的解決方案和目標思想來發(fā)展和改善業(yè)務。
? Achieves sales and profit targets and enhances the margins through effective stock management and minimizing controllable costs.
實現(xiàn)銷售和利潤目標，通過有效的庫存管理和最小化可控成本來提高利潤率。
?? Conducts regular team briefings and meetings.
定期進行團隊簡報和會議。
? Consistency monitors of wine being served and service quality, escalating any major problems/complaints to Management.
持續(xù)對葡萄酒質量和服務質量進行監(jiān)督，將任何重大問題/投訴匯報到管理層。
?? Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
恰當運用各種銷售技巧來積極推動營業(yè)點銷售，超越客戶期望，增加收入。
?? Provides specialist advice to customers and colleagues on food and beverages, wine paring when required.
在必要時向客戶和同事提供有關食品和葡萄酒及飲料搭配的專業(yè)建議。
?? Monitors all aspects of wine and related operational equipment’s quality and hygiene and takes immediate corrective action when required.
監(jiān)測葡萄酒及所需相關用具質量和衛(wèi)生，并在需要時立即采取糾正措施。
? Actively seeks and reviews customer feedback in regard to food quality, service and overall satisfaction and takes appropriate and timely action.
積極尋求和回顧客戶對食品質量，服務和整體滿意度的反饋意見，并采取適當及時的行動。
?? Understanding of health and safety requirements and managing employee behavior in accordance with the regulations.
了解衛(wèi)生和健康要求，并按照規(guī)定管理員工行為。
?? To ensure all deliveries are checked in correctly and that all relevant delivery dockets/ invoices are correct.
?確保所有交貨正確檢查，所有相關交貨單/發(fā)票是否正確。
? Monitor storage’s Variances & Spoilages.
監(jiān)視庫存差異與過期浪費。
?? To complete all the necessary variance and spoilage report.
完成所有必要的差異和過期報告。
?? To ensure that all services delivered within the restaurant ‘s operation are being charged correctly.
確保在餐廳營業(yè)中提供的所有服務都正確收取費用。
?? Ensure that all new staff in the restaurants receive proper training until they are fully aware of company standards.
確保餐廳中的所有新員工都得到適當?shù)呐嘤枺钡剿麄兺耆私夤緲藴省??? Be informed and aware of all relevant legislation regarding service of wine, the sale of tobacco, opening hours, etc
知情并了解有關葡萄酒服務，煙草銷售，營業(yè)時間等方面的所有相關規(guī)定。
?? To regularly price check all wine items from Simphony to menu and seek if there are any discrepancies.
定期檢查 Simphony 的所有飲料項目到菜單，并尋求是否存在差異。
?? Set-up of the outlet in accordance with the pre-determined standards of the operation.確保餐廳擺設與操作標準流程保持一致。
?? Detailed knowledge of the full bar and wine menu, and able to give comprehensive descriptions of wine and spirits list.
詳細了解完整的酒吧及葡萄酒菜單，并能夠全面介紹葡萄酒和烈酒列表。
?? A detailed understanding of the wine and spirit list.
對葡萄酒和烈酒有全面的了解。
?? Proactively communicate with the front of house team regarding menu changes, availabilities and special.
主動與樓面團隊溝通是否有任何菜單變化或者沽清菜品或者特別推薦菜品。
?? Ensure that all guests feel welcome while receiving an attentive, friendly and courteous service at all times.
確保所有客人在任何時候都能得到周到，友好和禮貌的服務并感到歡迎。
?? Ensure that the selection process for applicants is compliant with company procedures.
確保申請人的聘用過程符合公司程序。
?? Responsible for on boarding, training and integration of new starters.
負責新員工的入職、培訓。
