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·??????DeliverFood and Beverage service of high standard and in accordance with departmentalstandards and procedures推進高質量的標準確保與部門的標準和程序相一致 ·?????? Inthe absence of a Manager, conducts shift briefings to ensure hotel activitiesand operational requirements are known 當經理不在的時候，主持當日簡短的會議確保飯店各項活動和運作要求傳達下去 ·??????To assist and direct the service staff with direct service to the guest,enduring that the service standards are?maintained and that guest satisfaction is kept at a? high level.根據服務標準協助服務員為客人進行服務以確保客人具有較高的滿意度。 ·??????Developdepartmental standards and procedures to promote salesmanship, beveragecreativity and profit推進部門的標準和程序，促進推銷意識和技巧，飲料創新和追求最大利潤 ·??????Communicateswith manager any difficulties, guest comments and other relevantinformation? 與經理對于任何的困難、客人意見和其它有關的信息進行溝通與交流 ·??????Deliversdaily briefings and attends other Food and Beverage meetings as scheduled根據進度安排參加每日的簡短會議和餐飲部其它的會議 ·??????Deliversprepared training sessions in line with a departmental monthly calender根據部門安排準備培訓課程 ·??????Preparesfor service by ensuring the department’s:服務準備以確保以下事宜： o???Groomingis impeccable and in accordance with ICHG personal presentation standards注重儀容儀表與洲際酒店的要求達到一致 o???Equipmentis clean設備清潔 o???Equipmentis sorted and stored設備分類及儲存 o???Requirementsfor special occasions are ready特殊事件的準備 o???Musicis on音響效果 o???Lightingis on燈光效果 o???Outletis ready for service and guest comfort做好對客服務的準備 ·??????Carriesout effective service by ensuring all staff are aware of their role in:貫徹有效的服務確保所有的員工意識到他們的角色 o???Greetingand seating guests問候和引位 o???Explainingand up-selling daily beverage specials解釋和促銷當日的特別飲品 o???Processingfood orders accurately準確的處理食品點單 o???Ensuringpayment methods are handled accurately正確處理各種結帳方式 o???Ensuringworking areas are cleaned and re-set quickly保證工作區域整潔、翻臺快捷 o???Ensuringthe bar is clean保證酒吧整潔 o???Regularlycleaning ashtrays 時常清潔煙灰缸 o???Conversingwith Guests in relation to the food and beverage products有關食品、飲料的產品要與客人多交談 ·??????Carriesout effective beverage service by ensuring:貫徹有效的酒水服務確保以下事宜： o???Beveragesare up-sold and regularly replenished, abiding by responsible alcohol serviceregulations時常補充酒水，保持含酒精飲料的服務方法 o???Conversewith Guests about wine, advising the types and styles of wine, taking wineorders and serving wine與客人交談有關葡萄酒的信息，建議葡萄酒的品種和風格，點葡萄酒并提供服務 o???Promotingand selling cocktails to guests向客人促銷和推銷雞尾酒 o???Makingand presenting cocktails制作和呈現雞尾酒 o???Coffeeand tea is served hot and in accordance with standard按照標準服務咖啡和茶 ·??????Patroncare standards are adhered to by ensuring:保證對客的關注要做到以下幾點 o???Guestsare advised on alcoholic beverages仔細考慮客人所點的含酒精飲料 o???Thestrengths of alcohol is advised and guests are advised as to their effect根據酒精飲料的濃度提示客人適可而止 o???Compliancewith legal provisions of local liquor codes遵守當地法定的有關酒精飲料的規定 o???Levelof intoxication of guests is assessed and appropriate action taken根據客人醉酒的表現采取適當的措施 o???Adviseguest on the hotel’s policy of smoking提示客人飯店有關吸煙的規定 o???Monitorfactors which interfere with the total experience of the guest觀察客人有無過量飲酒的表現 ·??????Cellaroperations are carried out including:酒窖操作要注意以下幾點： o???Correctuse of refrigeration system正確掌握冰箱的溫度 o???Effectiveoperation of the post-mix syrups bulk dispense system有效操作糖漿控制系統 o???Operatingthe beer reticulation system操作啤酒控制系統 o???Adheringto stock control procedures保持儲存控制程序 ·??????Takeappropriate action to resolve guest complaints采取合適的行動解決客人投訴 ·??????Requisitionbar items according to bar stocks根據酒吧庫存量填寫提貨單 ·??????Trainbar attendant, wait help and bus help in basic beverage knowledge and beverageservice對酒吧服務員進行酒水知識和服務技能的培訓 ·??????Completespillage report and submit to Food and Beverage manager at the Conclusion ofeach shift每個班次要完成所有銷售報告向餐飲部經理報告 ·??????Assistthe Food and Beverage Manager to source and review outlet musicians協助餐飲部經理設定酒吧音樂 ·??????Assistto promote the musicians協助樂隊 ·?????? Design promotional material which is aimedat increasing revenue, covers and profit for the Bar with the approval of theFood and Beverage Manager經餐飲部同意設計促銷項目以增加收入、人數和利潤