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【崗位職責(zé)】 1、制定及執(zhí)行飯店市場銷售計(jì)劃 2、酒店市場開發(fā)、客源組織和酒店商品客房、餐飲、會議的銷售工作。 3、分析市場動向、特點(diǎn)和發(fā)展趨勢，設(shè)立市場目標(biāo)。 4、走訪客戶，根據(jù)市場變化，并不斷改進(jìn)服務(wù)工作。 5、審核服務(wù)活動的策劃方案，組織員工工作。 6、簽定住房優(yōu)惠協(xié)議、旅行社房價(jià)協(xié)議及各種合作協(xié)議、廣告宣傳服務(wù)協(xié)議。 7、統(tǒng)籌酒店內(nèi)外的公關(guān)宣傳工作;審閱酒店對外發(fā)布的宣傳稿件。 【崗位要求】 1、大專以上文化程度；2年以上同崗位國際聯(lián)號酒店工作經(jīng)驗(yàn)。 2、按照公司整體要求，制定和組織實(shí)施公司在市場策劃、銷售管理、客戶服務(wù)的戰(zhàn)略規(guī)劃。 3、負(fù)責(zé)項(xiàng)目可行性比選階段的市場研究、客戶分析、市場定位和營銷推廣方案設(shè)計(jì)。 4、負(fù)責(zé)監(jiān)督和考核公司各項(xiàng)目的營銷推廣、銷售進(jìn)度、銷售回款和客戶服務(wù)等，支持和保障項(xiàng)目實(shí)施。 5、負(fù)責(zé)組織營銷推廣、銷售執(zhí)行、客戶服務(wù)等方面專業(yè)人員的培訓(xùn)。 6、英語口語和書寫流利。

北京麗晶酒店正在尋找具有豐富酒店餐飲管理經(jīng)驗(yàn)，能夠帶領(lǐng)團(tuán)隊(duì)通過周到、善良和直觀的服務(wù)，為客人創(chuàng)造難忘的餐飲體驗(yàn)的候選人。我們會優(yōu)先考慮擁有五星級奢華酒店餐飲管理工作經(jīng)歷，且具備熟練的中英文會話溝通和書寫能力的人選。 Regent Beijing is seeking a highly qualified candidate with rich experience of F&B and be able to lead a team to create unforgettable dining experiences for guests through thoughtful, kind, and intuitive service. It is likely the successful candidate will already be in a luxury hotel, proficient in communication and possessing excellent skills in both Chinese and English and we will give priority to candidates with a background of food & beverage management experience.

北京麗晶酒店正在尋找具有國際奢華品牌酒店工作背景，特別是在餐飲運(yùn)營方面擁有豐富經(jīng)驗(yàn)的高素質(zhì)候選人。需持有酒店管理專業(yè)相關(guān)學(xué)歷，精通中文，并具備出色的英語書面及口語溝通能力，海外工作經(jīng)歷者更佳。如果您符合這些要求，并且對奢華酒店充滿熱情，歡迎您將中英文簡歷發(fā)送至：angie.cui@regent-beijing.com Regent Beijing is seeking a highlyqualified candidate with extensive international luxury experience,particularly in Food & Beverage operations. The ideal candidate should holda Hospitality Diploma, be fluent in Chinese, and possess exceptional writtenand spoken English communication skills.Overseas work experience is preferred. If you meet these qualifications and are passionate about luxuryhospitality, we encourage you to apply. Please submityour application to: angie.cui@regent-beijing.com

About the job About Us: Set in the heart of Sanya’s natural beauty, 1 Hotel Haitang Bay offers a transformative luxury experience where lush greenery, pristine white sands, and crystal-clear waters create an idyllic retreat. Inspired by the island’s raw, natural beauty, our modern spaces—crafted with recycled materials and native plants—reflect our commitment to sustainability, wellness, and authentic connection. With 304 thoughtfully designed rooms and suites, we deliver a memorable, eco-conscious luxury experience. The Opportunity: We are seeking an accomplished Director of Sales and Marketing to position 1 Hotel Sanya as the premier luxury destination in the market. This role requires a strategic leader with extensive experience in the luxury hotel industry, capable of balancing high-level planning with hands-on leadership. You will lead and develop a talented sales team, drive demand through innovative B2B strategies, and elevate our brand’s position locally and globally. Key Responsibilities:? ·?Lead and inspire a high-performing sales and marketing team, fostering a culture of excellence and collaboration. ·?Develop and execute strategic initiatives to position 1 Hotel Sanya as the leading luxury hotel in the region. ·?Cultivate and manage relationships with key partners, corporate accounts, and luxury travel networks. ·?Lead the creation and implementation of targeted marketing campaigns and promotional strategies. ·?Maintain a hands-on approach, actively participating in key sales negotiations, branding initiatives, and market activities. ·?Monitor, analyze, and optimize performance metrics to drive revenue growth and market share. ·?Collaborate across departments to ensure a cohesive and compelling guest experience aligned with our brand values. Qualifications: ·?Extensive experience in sales and marketing leadership within luxury hotel markets. ·?Proven success in leading and developing teams in highly competitive environments. ·?Ability to balance strategic thinking with practical, hands-on execution. ·?Strong network within the luxury travel and hospitality sector. ·?Excellent communication, negotiation, and leadership skills. ·?Passion for sustainability, wellness, and authentic luxury experiences. Why Join Us: Be part of a visionary, eco-conscious luxury brand in a stunning natural setting. Lead a talented team to elevate our presence in the market and ensure 1 Hotel Sanya becomes the benchmark for sustainable luxury in the region. Enjoy a dynamic, inspiring environment where your leadership makes a real impact. Apply Now: Bring your luxury hotel expertise and leadership skills to 1 Hotel Sanya. Help us set new standards in sustainable luxury and create unforgettable experiences.

1、在總經(jīng)理帶領(lǐng)下，負(fù)責(zé)酒店的日常經(jīng)營管理工作，對各項(xiàng)經(jīng)營管理指標(biāo)負(fù)責(zé)。 2、提出酒店的經(jīng)營管理思路，協(xié)助確定酒店年度經(jīng)營計(jì)劃，并指揮落實(shí)。 3、協(xié)助建立健全酒店內(nèi)部管理系統(tǒng)、運(yùn)行機(jī)制及各項(xiàng)規(guī)章制度。 4、協(xié)調(diào)各部門關(guān)系。 5、研究市場發(fā)展趨勢，協(xié)調(diào)制定酒店各服務(wù)產(chǎn)品價(jià)格體系。 6、提高酒店的管理水平、服務(wù)質(zhì)量。

1、負(fù)責(zé)整個(gè)酒店每日的運(yùn)營。 2、保持及促進(jìn)費(fèi)爾蒙標(biāo)準(zhǔn)的品牌文化。 3、指導(dǎo)運(yùn)營活動，支持酒店?duì)I收目標(biāo)，賓客體驗(yàn)，品牌標(biāo)準(zhǔn)及心藝家敬業(yè)度。 4、以積極的方式與整個(gè)團(tuán)隊(duì)成員溝通互動，關(guān)注心藝家和賓客。 5、最少1或2年相同職位工作經(jīng)驗(yàn)，具有核心目的地城市奢華酒店工作經(jīng)驗(yàn)。 6、擁有運(yùn)營部門背景的工作經(jīng)驗(yàn)。 7、展現(xiàn)優(yōu)雅，周到的服務(wù)精神。 8、流利使用中英文溝通。 1. Overseeing daily operations of hotel. 2. Maintain and promote Fairmont brand service culture as standard. 3. Direct all operational activities towards supporting the hotels goals-GOP, guest satisfaction, brand consistency and heartist engagement. 4. A people individual with focus on Heartist and Guest. 5. Minimum 1or 2 years experience in similar role with luxury background.? 6.Individual?with operation department background would be an added advantage. 7. Act as a role model in delivering elegant and understated service with sophistication. 8. Good communication with fluency in English and Mandarin.

*該崗位為高端粵菜餐廳-頤亭中餐廳中餐行政總廚崗位！ 崗位職責(zé)： 1.The operational success that are needed for an optimal work environment to ensure the proper knowledge of those recipes and ingredients are being delivered to the whole team as it pertains to products, training and understanding of the kitchen; 運(yùn)營成功所需的最佳工作環(huán)境，確保傳達(dá)給整個(gè)團(tuán)隊(duì)，對這些配方和食材的正確認(rèn)知，它與廚房的產(chǎn)品、培訓(xùn)和了解有關(guān)； 2. Be in charge of R&D and put forward new varieties and promotion plan to the management for approval; 主管整個(gè)部門的菜品研發(fā)，向管理層提出及申請新品種及推廣方案的批準(zhǔn)； 3.?Formulate the cost and control gross profit margin; 擬定成本及控制毛利率； 4.?Communicate and order the food and products required to complete all tasks; 溝通和訂購?fù)瓿扇蝿?wù)所需的食品和產(chǎn)品； 5. Manage costs and inventory to follow budget and minimize waste; 管理成本和庫存，以遵守預(yù)算并最大程度地減少浪費(fèi)； 6.?Responsible?for?taking?notes and documenting?all important specifications of the outlet?as dictated by the standard operating procedures, so that consistency can be enforced; 負(fù)責(zé)記錄標(biāo)準(zhǔn)操作程序所規(guī)定的餐廳的所有重要規(guī)范，以確保一致性； 7.?Provide leadership training and hands-on management of the team members. Responsible?for?hiring, training?a team to achieve the goals of the department within the?monthly labor budget。 為團(tuán)隊(duì)成員提供領(lǐng)導(dǎo)力培訓(xùn)和實(shí)踐管理，負(fù)責(zé)招募、培訓(xùn)團(tuán)隊(duì)，在每月的人工預(yù)算內(nèi)實(shí)現(xiàn)部門目標(biāo)。 崗位要求： 1.??Minimum of 3 years’?management experience in similar position, 5 years of Chinese fine dining restaurants in international luxury hotels,?Michelin standard or Asia’s 50 Best Award; 同等職位3年或以上的管理經(jīng)驗(yàn)，至少5年在國際奢華酒店、米其林標(biāo)準(zhǔn)或亞洲50佳獎(jiǎng)項(xiàng)的Fine Dining中餐廳經(jīng)驗(yàn)； 2.?Proficiency in using purchasing system and regular office software; 熟練使用采購系統(tǒng)和日常辦公軟件； 3. Good teamwork spirit and sense of innovation; 有良好的團(tuán)隊(duì)合作精神和創(chuàng)新意識； 4. Leadership, management and training skills with costing, ordering knowledge; 具備領(lǐng)導(dǎo)才能及管理、培訓(xùn)技巧，成本控制和訂貨能力； 5.?Can work under pressure and long hours, cope with quick turnover of business; 能適應(yīng)高壓力和長時(shí)間的工作環(huán)境，善于處理快節(jié)奏的運(yùn)營和翻臺；

【崗位職責(zé)】 1、要求國際連號酒店餐飲總監(jiān)工作經(jīng)歷； 2、從事國際連號酒店EAM或HM 崗位至少1年以上； 3、女性優(yōu)先。

Participate in development and preparation of hotels strategic plan. Prepare budget and monitor revenues. Profit and Loss responsibility.? Coordinate with Revenue Management and Sales to maximize F&B occupancy, rates, average check and profits. Optimize revenue by sales-promoting activities and controlling the Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market. Control the duty roster for sub departments guaranteeing the quality as well as considering the highest personnel cost efficiency. Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. Conduct interviews with possible future employees. Responsible for control of all operational tasks as well as the respective delegation and control. Re-evaluate work flows to improve and optimize organization. Implement and evaluate procedures and policies. Ensure clear communications with all other department heads. Create Career Development plans for each employee which is part of the Talent Pool or High Potentials. Regularly organize departmental meetings. Communicate the strategy and targets of the management to their departmental heads and the line staff and ensuring implementation. Ensure and communicate up-to-date procedures for all safety relevant measures with Fire & Safety team. Conduct daily walk through to ensure quality standards and cleanliness in front and back of the house areas. Control the technical situation of the departments in rooms divisions. Maintain a high visibility with guests and employees. Manager on Duty weekdays and weekends. GM responsibility in his/her absence. Pre-Opening tasks and responsibilities.

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and infuses enthusiasm into everything they do. 大連四季正在尋找你 - 對工作具有極大的熱情，熱愛你所從事的職業(yè)。 What you will do Provide leadership and management for the Kitchen Department by establishing plans of character, integrity, and quality which result in the long-range continued growth and profitability of the department, division and Hotel.?? 為廚房團(tuán)隊(duì)提供領(lǐng)導(dǎo)和管理，通過對廚房團(tuán)隊(duì)品格，誠信以及質(zhì)量的監(jiān)督，從而實(shí)現(xiàn)部門和酒店的長期持續(xù)增長和盈利能力。 What you bring Creative and good execution 極具創(chuàng)意，執(zhí)行力強(qiáng)。 Fluent English both in oral and writing. 流利的英文溝通能力。 Mandarin ability both in oral and writing is must. 中文聽說讀寫流利（必須）。 Overseas working experience in luxury brand hotel is prefer. 具備海外奢華酒店工作經(jīng)驗(yàn)者優(yōu)先考慮。 College degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required. 大專或同等專業(yè)以及以上學(xué)歷，酒店/餐廳管理或工商管理專業(yè)優(yōu)先，或具備同等?經(jīng)驗(yàn)。 Five to eight years’ previous experience in multiple culinary department head positions. 五至八年的多個(gè)餐飲廚房部門負(fù)責(zé)人職位經(jīng)驗(yàn)。 ?? What we offer:? Competitive Salary, wages, and a comprehensive benefits package 具有競爭力的薪資福利待遇 Excellent Training and Development opportunities 提供完善的培訓(xùn)和發(fā)展機(jī)會 Complimentary Accommodation at other Four Seasons Hotels and Resort 全球四季酒店及度假村員工免費(fèi)房 Complimentary Dry Cleaning for Employee Uniforms 免費(fèi)制服洗滌熨燙 Complimentary Employee Meals 免費(fèi)工作餐 Schedule & Hours: 40 working hours per week.? 每周工作40小時(shí) Willing to take flexible shifts arrangement based on work requirements.? 根據(jù)工作需要靈活排班

1、主導(dǎo)酒店日常運(yùn)營全流程，統(tǒng)籌前廳、客房、餐飲、市場營銷、工程安保等多部門協(xié)同，確保服務(wù)品質(zhì)、運(yùn)營效率與財(cái)務(wù)指標(biāo)達(dá)成; 2、根據(jù)酒店年度經(jīng)營計(jì)劃(營收、GOP、出租率、RevPAR等核心指標(biāo))，制定運(yùn)營部門細(xì)化執(zhí)行方案，分解季度/月度目標(biāo)并督導(dǎo)落實(shí); 3、參與酒店中長期發(fā)展規(guī)劃(品牌升級、市場定位調(diào)整、服務(wù)創(chuàng)新等)，提出運(yùn)營端策略建議，支撐酒店在中高端市場的差異化競爭; 4、建立并優(yōu)化服務(wù)標(biāo)準(zhǔn)體系(如SOP手冊、應(yīng)急預(yù)案)，定期組織服務(wù)質(zhì)量檢查，針對問題制定改進(jìn)方案; 5、監(jiān)控運(yùn)營成本(人力、能耗、物料等)，制定降本增效方案(如能耗優(yōu)化、采購成本控制)，確保GOP達(dá)標(biāo)。 任職資格: 1、大專及以上學(xué)歷，酒店管理、旅游管理、工商管理等相關(guān)專業(yè)優(yōu)先; 2、8年以上酒店運(yùn)營管理經(jīng)驗(yàn)，具備餐飲背景; 3、溝通能力強(qiáng)，成就導(dǎo)向，對數(shù)據(jù)敏感，熟悉大灣區(qū)商圈市場。

To fully understand the market needs and desires for each outlet and ensure that the product lines are developed by the outlet management team accordingly. 充分了解市場對餐廳各部門的需求和期望，確保各餐廳管理團(tuán)隊(duì)對于相應(yīng)產(chǎn)品線（菜單）的開發(fā)。 To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. 對于銷售和成本方面，隨時(shí)更新財(cái)務(wù)數(shù)據(jù)（預(yù)算與實(shí)際）， 并確保銷售額和利潤最大化。 To ensure that the various outlets? adhere to all company and hotel policies, procedures and? standards. 確保所有的餐廳和宴會嚴(yán)格遵守公司和酒店的政策與程序，以及標(biāo)準(zhǔn)。 To ensure that he schedules himself/herself to be available in operation and on duty during peak periods. 能確保自己能在餐廳繁忙時(shí)工作和值班。 To conceive and develop products, concepts or change which generate incremental revenue following brand concept and standards. 創(chuàng)造和開發(fā)產(chǎn)品，概念或改進(jìn)產(chǎn)品，帶來收益 Minimum of 2-3 years' experience in the same position in an international luxury hotels. 至少2-3年同等崗位國際奢華酒店工作經(jīng)驗(yàn)?????? To be highly skilled in overall F&B operations with focus on service standards in a luxury brand environment.??????? 精通餐飲業(yè)務(wù)，并專注奢華品牌的服務(wù)標(biāo)準(zhǔn)。 Is highly organized and detailed orientated in daily work and event planning and execution. 在日常工作以及活動的計(jì)劃和執(zhí)行方面具有高度組織性和計(jì)劃性。 Language：Fluent English is a must 語言：英語必須流利

崗位概述： 負(fù)責(zé)房務(wù)部短期和長期的規(guī)劃以及日常運(yùn)作的管理。作為酒店的執(zhí)行委員會成員之一參與酒店的運(yùn)營管理。 崗位要求： 1. 至少5年在奢華品牌酒店房務(wù)部管理崗任職經(jīng)驗(yàn) 2. 至少1年以上房務(wù)部總監(jiān)任職經(jīng)驗(yàn) 2. 流利的中英文溝通能力 3. 有大型酒店運(yùn)營經(jīng)驗(yàn)優(yōu)先 4. 優(yōu)秀的團(tuán)隊(duì)合作和管理能力

餐飲總監(jiān)作為酒店行政委員團(tuán)隊(duì)一員共同為酒店做出關(guān)鍵性戰(zhàn)略以及運(yùn)營決策。主要負(fù)責(zé)餐飲運(yùn)營包括所有餐廳，廚房，酒吧以及酒廊，宴會，送餐服務(wù)及酒吧。 The Director of Food and Beverage formspart of the Hotel Excom team who collectively make key strategic and operationaldecisions for the Hotel. The Director manages the Food & Beverage Operationwhich includes all restaurants, kitchens, bars & lounges, banqueting, roomservice and private bars. The primary responsibilities for this position are toensure our guests receive the highest level of food quality and service, manageand develop a team, devise and monitor an annual budget, manage labor controland operating expenses and develop relationships with key suppliers andindustry associates. 職責(zé)義務(wù)： Duties & Responsibilities: 1.始終提供專業(yè)的，良好的服務(wù)。 Consistently offer professional, friendly andengaging service. 2.領(lǐng)導(dǎo)管理餐飲部門每天的運(yùn)營，確保所有服務(wù)達(dá)到標(biāo)準(zhǔn)。 Lead and manage the day to day operations ofthe Food & Beverage Division ensuring all service standards are followed. 3.制定新的促銷，菜單以及革新理念；創(chuàng)造一個(gè)滿意的美食目的地提供給酒店以及外來客人。 Drive innovative promotions, menus andconcepts; creating a F&B destination of choice for both Hotel and externalguests. 4.領(lǐng)導(dǎo)以及支持所有餐飲部門達(dá)成財(cái)務(wù)運(yùn)營指標(biāo)。 Lead and support all Food & Beveragedepartments in the achievement of their financial and operational targets. 5.準(zhǔn)備年度預(yù)算以及管理執(zhí)行。 Prepare annual budgets and administer in afiscally responsible manner. 6.有效的執(zhí)行控制餐飲，人工以及運(yùn)營費(fèi)用。 Implement effective control of food, beverage,labour and operating expenses throughout the F&B division. 7.幫助準(zhǔn)備年度戰(zhàn)略計(jì)劃以及完成目標(biāo)。 Assist in the preparation of the annualstrategic plan and achieve the goals and targets therein. 8.確保客人服務(wù)標(biāo)準(zhǔn)的執(zhí)行以及始終如一的尋找方法提升產(chǎn)品服務(wù)創(chuàng)造利潤。 Ensure the implementation of standards in guestservice and constantly seek out ways to improve product and service as well asincrease volumes and profits. 9.監(jiān)督篩選，培訓(xùn)以及同事的發(fā)展確保招聘的有效完成。 Oversee the selection, training and developmentof all Colleagues to ensure timely recruitment and career growth. 10.跟進(jìn)部門政策，程序以及服務(wù)標(biāo)準(zhǔn)。 Follow department policies, procedures andservice standards. 11.跟進(jìn)所有的安全政策。 Follow all safety policies. 12.其他任務(wù)的分配。 Other duties as assigned. 專業(yè)知識技能： Job Knowledge / Skill: 1.個(gè)人需具備強(qiáng)大的餐飲知識，創(chuàng)造力天賦，具有豐富的奢華及地標(biāo)酒店餐飲經(jīng)驗(yàn)，具有良好的商業(yè)頭腦，良好的工作職業(yè)道德，以及管理能力。 The individuals who have a solid knowledgeof food & beverage, have creativity and flair, rich experience in luxuryand landmark hotels, and are able to evidence good business acumen, a strongwork ethic and people-management skills. 2.具備10年以上餐飲行業(yè)經(jīng)驗(yàn)管理經(jīng)驗(yàn)，大學(xué)文憑，具有專業(yè)的酒店飯店管理以及商業(yè)管理能力，或者類似要求的經(jīng)歷。 At least 10 years of management experiencein the catering industry, university diploma, professional hotel management andbusiness management, or similar experience. 3.熟悉食品原材料采購、儲藏和廚房生產(chǎn)、餐廳服務(wù)全過程，善于安排各個(gè)環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 Familiar with the whole process of food rawmaterial procurement, storage, kitchen production and restaurant service, goodat arranging all aspects of the work, to ensure the coordinated development ofcatering management. 4.具有創(chuàng)造性，熟識江浙滬市場并能洞察本地及國際餐飲潮流趨勢。 Creative, familiar with Jiangsu, Zhejiangand Shanghai markets and insight into local and international restaurant trends. 5.愛護(hù)和關(guān)心員工，有激勵(lì)和調(diào)動員工積極性的能力。 Caring and caring for employees, have theability to motivate and motivate employees.

【崗位職責(zé)】 1、負(fù)責(zé)酒店餐飲部、前廳部、客房部的日常經(jīng)營管理工作，對各項(xiàng)經(jīng)營管理指標(biāo)負(fù)責(zé)。 2、針對所負(fù)責(zé)的部門，提出運(yùn)營思路，制定短期和長期計(jì)劃，以滿足業(yè)務(wù)需求并實(shí)現(xiàn)利潤最大化。 3、協(xié)助建立健全分管部門內(nèi)部的管理系統(tǒng)、運(yùn)行機(jī)制及各項(xiàng)規(guī)章制度。 4、負(fù)責(zé)檢查、督促分管部門經(jīng)理的工作，協(xié)調(diào)分管部門與酒店其他部門之間的工作；對發(fā)現(xiàn)的問題及時(shí)處理，重大問題及時(shí)向總經(jīng)理匯報(bào)，并提供解決問題的方案。 5、以專業(yè)的方式與客人互動，關(guān)注客人的需求，滿足并超越客人的期望，不斷提高賓客滿意度。 6、確保整個(gè)運(yùn)營部門的成本得到有效控制，定期分析結(jié)果并采取適當(dāng)?shù)拇胧?7、關(guān)注員工發(fā)展，確保分管部門員工接受規(guī)范的培訓(xùn)，能夠合理的安排部門人力。 【崗位要求】 1 大專以上學(xué)歷，英文熟練。 2 從事酒店工作15 年以上，餐飲部門工作背景，具備籌建、開業(yè)經(jīng)驗(yàn)者優(yōu)先。 3 熟悉酒店各營業(yè)部門的服務(wù)及管理流程，善于成本控制。 4 具有良好的協(xié)調(diào)溝通、管理和團(tuán)隊(duì)建設(shè)能力,事業(yè)心強(qiáng)。 5 具有創(chuàng)新意識，愿意接受挑戰(zhàn)。

崗位職責(zé) 1、負(fù)責(zé)餐飲部行政管理工作,制定并實(shí)施餐飲經(jīng)營的所有計(jì)劃。 2、負(fù)責(zé)實(shí)現(xiàn)部門的營業(yè)收入指標(biāo)和利潤指標(biāo)。 3、與行政總廚一起籌劃和設(shè)計(jì)菜單，開發(fā)當(dāng)?shù)匦枨蟮牟惋嫯a(chǎn)品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學(xué)和服務(wù)心理學(xué)。 5、協(xié)調(diào)與其他部門的工作關(guān)系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務(wù)。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設(shè)備、物資、用具等嚴(yán)格管理。 崗位要求 1、大專以上文化程度；5年以上同崗位工作經(jīng)驗(yàn)。 2、精通本部門的業(yè)務(wù)知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產(chǎn)、餐廳服務(wù)全過程，善于安排各個(gè)環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗。 5、具有社會活動能力、組織領(lǐng)導(dǎo)工作能力和實(shí)際工作能力；善于調(diào)動餐飲 部各級管理人員的積極性。

崗位職責(zé)： 1. 全面管理：負(fù)責(zé)酒店的整體運(yùn)營管理，確保酒店各項(xiàng)業(yè)務(wù)順利進(jìn)行，達(dá)成經(jīng)營目標(biāo)。 2.戰(zhàn)略規(guī)劃：制定并執(zhí)行酒店的長期發(fā)展戰(zhàn)略，提升酒店品牌影響力和市場競爭力。 3. 財(cái)務(wù)管理：監(jiān)控酒店財(cái)務(wù)狀況，控制成本，優(yōu)化資源配置，確保酒店盈利水平。 4. 客戶服務(wù)：監(jiān)督服務(wù)質(zhì)量，處理客戶投訴，確保顧客滿意度，提升客戶忠誠度。 5. 團(tuán)隊(duì)建設(shè)：領(lǐng)導(dǎo)和管理各部門經(jīng)理及員工，培養(yǎng)高效團(tuán)隊(duì)，推動員工職業(yè)發(fā)展。 6. 市場推廣：與市場銷售部門合作，制定營銷策略，拓展客源渠道，提升酒店入住率。 7. 安全合規(guī)：確保酒店運(yùn)營符合法律法規(guī)要求，保障客人和員工的安全。 任職要求： 1. 教育背景：大專及以上學(xué)歷，酒店管理、工商管理等相關(guān)專業(yè)優(yōu)先。 2. 工作經(jīng)驗(yàn)：10年以上酒店行業(yè)經(jīng)驗(yàn)，至少5年同崗位或高層管理經(jīng)驗(yàn)。 3. 領(lǐng)導(dǎo)能力：具備卓越的領(lǐng)導(dǎo)力和決策能力，能夠帶領(lǐng)團(tuán)隊(duì)實(shí)現(xiàn)目標(biāo)。 4. 溝通協(xié)調(diào)：出色的溝通技巧，能夠與不同層級的人員有效協(xié)作。 5. 創(chuàng)新思維：富有創(chuàng)新精神，能夠根據(jù)市場需求調(diào)整經(jīng)營策略。 6. 語言能力：溝通能力強(qiáng)，具備良好的書面表達(dá)能力。

作為房務(wù)部的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)。負(fù)責(zé)集團(tuán)旗下酒店前廳，客房及其他相關(guān)的經(jīng)營部門質(zhì)量的規(guī)劃、開發(fā)、實(shí)施和評估。該職位與直接下屬一起制定和實(shí)施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計(jì)劃的實(shí)施。確保部門運(yùn)營符合品牌標(biāo)準(zhǔn)，滿足客戶需求，確保員工滿意度，專注于增加收入并最大化部門的財(cái)務(wù)績效。制定和實(shí)施酒店整體戰(zhàn)略，提供產(chǎn)品和服務(wù)，以滿足或超越品牌目標(biāo)客戶和員工的需求和期望，并為業(yè)主和公司提供投資回報(bào)。遵守公司的政策和程序。 As the strategic business leader of the Housekeeping Department. Responsible for the planning, development, implementation and evaluation of the quality of the Group's hotel front office, rooms and other related business departments. This position works with direct reports to develop and implement departmental strategies and ensure the implementation of brand service strategies and brand initiatives. Ensure department operations meet brand standards, meet customer needs, ensure employee satisfaction, focus on increasing revenue and maximize the department's financial performance. Develop and implement the overall hotel strategy to provide products and services that meet or exceed the needs and expectations of the brand's target customers and employees, and provide a return on investment for the owner and the company. Comply with company policies and procedures. 職責(zé)義務(wù)： Duties & Responsibilities: 1.作為房務(wù)部運(yùn)營的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)者。 職責(zé)范圍包括前廳、商務(wù)中心、水療健身和客房服務(wù)。 As a strategic business leader for room operations. Responsibilities include front office, business center, spa fitness and room service. 2.與直接下屬（部門經(jīng)理）合作，制定和實(shí)施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計(jì)劃的實(shí)施。 該職位確保客房運(yùn)營符合品牌標(biāo)準(zhǔn)，以客戶需求為目標(biāo)，確保員工滿意度，專注于增加收入，并最大限度地提高部門的財(cái)務(wù)績效。 Work with direct reports (department managers) to develop and implement department strategies and ensure the implementation of brand service strategies and brand plans. This position ensures that room operations meet brand standards, target customer needs, ensure employee satisfaction, focus on increasing revenue, and maximize the department's financial performance. 3.制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 ?Develop and implement the operation plan and budget plan of the room department. 4.優(yōu)化房務(wù)部的管理體系，下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)。 Optimized the management system of the room department and issued the operation management objectives of the Room department. 5.全面控制部門的管理費(fèi)用、固定費(fèi)用和變動費(fèi)用，節(jié)約開支。 Comprehensively control the department's administrative expenses, fixed expenses and variable expenses to save expenses. 6.定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 Regularly consult the work diaries and weekly summary reports of all departments, supervise the work progress of all departments, timely find problems, correct deviations, and deal with them. 7.對本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 Responsible for the safety, fire and health work of the department, and timely grasp the new norms and regulations. Implement various preventive work according to local conditions. 8.熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 Familiar with the business management and administrative management knowledge within the business scope of the department, and understand the laws and regulations related to business, hotel and other operations. 專業(yè)知識技能： Job Knowledge / Skill: 1.大專（含）以上學(xué)歷，酒店管理、企業(yè)管理等相關(guān)專業(yè)。 College degree or above, major in hotel management, business management, etc. 2.10年以上前廳部、客房部或市場銷售管理運(yùn)營或相關(guān)專業(yè)領(lǐng)域的工作經(jīng)驗(yàn)。 10 years or more working experience in front office, housekeeping or sales management or related field. 3.具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。 Have good communication skills and ability to communicate with customers, as well as advanced innovation consciousness, marketing ideas and rich experience in room management. 4.適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對變化。 Adaptable, flexible and able to accept and cope with changes effectively. 5.優(yōu)秀的中英文聽說讀寫能力。 Excellent listening, speaking, reading and writing skills in Chinese and English. 6.熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件。 Familiar with Opera hotel management system and various office software.

負(fù)責(zé)酒店內(nèi)總收益發(fā)展，通過尋找各種資源、確保最大化擴(kuò)展收益機(jī)會。 Responsible for total revenue development within the hotel through sourcing, securing and maximising all sales opportunities. 職責(zé)義務(wù)： Duties & Responsibilities: 1.給總經(jīng)理提供專業(yè)的咨詢和行政支持服務(wù), 以達(dá)到戰(zhàn)略目標(biāo)。 Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment. 2.參與戰(zhàn)略業(yè)務(wù)和運(yùn)營的籌備計(jì)劃。 Participate in the preparation of the Strategic Business and Operating Plans. 3.分享制定酒店年度收益目標(biāo)計(jì)劃，包括房間、餐飲和運(yùn)營部門。 Share in the establishment of revenue targets for the annual hotel Business Plan for rooms, F&B and minor operating departments. 4.依據(jù)市場調(diào)研結(jié)果, 負(fù)責(zé)所有收益部門的新產(chǎn)品開發(fā)和客戶服務(wù), 達(dá)到超越客人期望的一致目標(biāo)。 As a result of evidence from market research, take responsibility for the development of new product and guest services in all revenue earning departments, consistent with the goal of exceeding guest expectations. 5.組織內(nèi)部同事外部機(jī)構(gòu)的公關(guān)活動、廣告和組織營銷活動。監(jiān)督所有銷售宣傳、脈絡(luò)和營銷項(xiàng)目的質(zhì)量和標(biāo)準(zhǔn)。 Direct the activities of the internal associates outside agencies on public relations, advertising and direct sales & marketing campaigns. Supervise the quality and standard of all sales promotional aids, collaterals and merchandising items. 6.配合收益管理總監(jiān)，依據(jù)酒店趨勢，提供及時(shí)相關(guān)的信息協(xié)助執(zhí)行委員會做出正確的決定，以提高酒店的盈利能力。 In conjunction with Director of Revenue Management provide timely and relevant information on hotel trends, to enable the Executive Committee to make pro-active decisions to improve the profitability of the hotel. 7.分析競爭對手酒店的活動，包括他們的客戶基礎(chǔ)，以發(fā)展和穩(wěn)固新的業(yè)務(wù)并搶占市場優(yōu)勢。 Analyse the activities of competitor hotels, including their customer base, with the aim of developing and securing new business and providing a market advantage. 8.作為指導(dǎo)，積極參與酒店、行業(yè)和顧客組織的展會，會議和促銷活動。 As directed, participate in trade shows, conventions and promotional events, within the hotel, the industry and customer organisations. 9.管理所有銷售和行政同事，以確保所有人共同實(shí)現(xiàn)酒店現(xiàn)有和未來的收入預(yù)算。 Management of all Sales and administration associates, ensuring they are working towards achieving the hotels revenue budget for the existing and future years. 10.依據(jù)市場反饋和市場條件，參與開發(fā)和評估房價(jià)架構(gòu)以及各部不同市場領(lǐng)域可使用的條件。 Participation in developing and reviewing rate structures and conditions applicable to various segments, based on market feedback and market conditions. 11.確保所有客戶總監(jiān)、銷售經(jīng)理和銷售主管提供清晰和詳盡的客戶檔案，包括每次拜訪客戶的信息以及結(jié)果。 Ensure all Account Directors, Sales Managers & Executives maintain clear and detailed files on all clients including information on results of each sales call. 專業(yè)知識技能： Job Knowledge / Skill: 1.領(lǐng)導(dǎo)能力? Leadership skills 2.管理技能? Management skills 3.戰(zhàn)略眼光? Strategic vision 4.談判能力? Negotiation skills 5.組織和時(shí)間管理技能 Organisational & time management skills 6.分析和數(shù)據(jù)技能? Analytical and numerical skills 7.銷售與營銷技巧 Selling & Marketing skills 8.親和力和執(zhí)委會和業(yè)主關(guān)系 Rapport ?Building with fellow EXCOM and Owner Relation 9.較強(qiáng)的書面英語和漢語 Strong written English and Chinese language 10.銷售和市場營銷經(jīng)驗(yàn)、執(zhí)行操作管理、國家和國際相關(guān)工作經(jīng)驗(yàn)者優(yōu)先。Rich experience of extensive Sales& Marketing . Line operations management and national andinternational related experience preferred.

【工作職責(zé)】 ?1) 全面主持處理采購工作，嚴(yán)格執(zhí)行酒管公司下發(fā)的各項(xiàng)采購制度及統(tǒng)一采購相關(guān)指示，確保各項(xiàng)采購任務(wù)的順利完成；? 2) 根據(jù)供應(yīng)商的交貨質(zhì)量、價(jià)格、交貨期，每月對供應(yīng)商進(jìn)行評估考察，并提交于酒管公司采購專業(yè)線作備案參考；? 3) 審批各部門遞交的采購申請單、訂單。主持重要商品訂貨業(yè)務(wù)談判與采購工作；? 4）根據(jù)實(shí)際情況，制定年度采購招標(biāo)計(jì)劃，合理安排部門全年招標(biāo)任務(wù)；? 5）通過各種方式掌握最新酒店用品信息，向使用部門推薦質(zhì)優(yōu)價(jià)廉的新產(chǎn)品，加強(qiáng)與部門的溝通； 6）負(fù)責(zé)對接緊急采購需求，第一時(shí)間做好手續(xù)后補(bǔ)工作；? 7）統(tǒng)籌安排部門資源，落實(shí)采購任務(wù)，確保采購工作效率。? 【崗位責(zé)任】 1) 熟悉掌握酒店所需各類物資的名稱、型號、規(guī)格、單價(jià)、用途和產(chǎn)地，檢查購進(jìn)物資是否符合要求，確保酒店物資供應(yīng)鏈順暢無阻； 2) 審核臨時(shí)采購物資、月度采購物資定價(jià)是否合理； 3) 熟練掌握酒店中央采購系統(tǒng)； 4）負(fù)責(zé)肉菜、水果、海鮮、凍品、餐料類周期定價(jià)工作； 5）按制度組織市場詢價(jià)，加強(qiáng)對物資的價(jià)格審核及質(zhì)量檢查； 6）完成上級領(lǐng)導(dǎo)安排的任務(wù)； 7）要求有高度的商業(yè)保密意識，嚴(yán)禁向外泄露酒店的商業(yè)秘密； 8）對部門員工的業(yè)務(wù)能力、綜合素質(zhì)負(fù)有教育培訓(xùn)和檢查監(jiān)督責(zé)任； 9）教育屬下員工在工作中，要遵紀(jì)守法，對工作認(rèn)真負(fù)責(zé)，不貪污、不受賄。 【聘用條件】 1) 男女不限? 2) 年齡30-45歲? 3) 身體健康良好? 4）大專及以上學(xué)歷? 5）8年及以上采購工作經(jīng)驗(yàn)，五星級酒店采購總監(jiān)職位一年以上工作經(jīng)驗(yàn)? 6）精通酒店產(chǎn)品知識及采購流程，具有談判經(jīng)驗(yàn)；溝通協(xié)調(diào)能力強(qiáng)，善于市場分析及成本控制7）粵語、普通話流利，簡單英語能讀寫? 8）具有C1以上駕照

Key Responsibilities: Oversee the management of outlets and banquet operations, and lead all daily food & beverage preparation processes.監(jiān)督及管理酒店各餐廳、酒吧和宴會場地的營運(yùn)，並統(tǒng)籌每日餐飲部的準(zhǔn)備工作。 Ensure high standards are maintained in all areas of food & beverage quality, service, safety, cleanliness and hygiene. 確保部門在食品及飲料質(zhì)量、服務(wù)、安全、清潔和衛(wèi)生等方面都能保持高標(biāo)準(zhǔn)水平。 Review pricing strategies, outlet menu concepts, staffing levels, service standard and profit margins.適時(shí)對定價(jià)策略、菜單設(shè)計(jì)、人員配備、服務(wù)標(biāo)準(zhǔn)和利潤率等項(xiàng)目進(jìn)行審查。 Achieve budgeted revenues & expenses and maximize profitability related to the food & beverage department.?達(dá)成收入和支出的年度預(yù)算計(jì)劃，並最大限度地提高餐飲部的盈利能力。 Work with the sales team to manage the development of new products and services. 與酒店的銷售團(tuán)隊(duì)合作，跟進(jìn)新產(chǎn)品和服務(wù)的開發(fā)管理工作。 Develop promotions and advertising campaigns to increase sales and attract new customers. 制定促銷和廣告活動，以提升其銷售額並開發(fā)新客戶。 Coach, train and manage employees within the hotel’s organization structure. 根據(jù)酒店的組織架構(gòu)指導(dǎo)、培訓(xùn)和管理員工。? Manage inventory of food, beverage, and supplies to ensure that restaurants have adequate supplies for service. 對食品及飲料和一般性用品的庫存進(jìn)行管理，確保餐廳得以正常運(yùn)作。? Ensure compliance with preparation and maintenance of required records, reports, and paperwork for the food & beverage department. 跟進(jìn)部門所需記錄、報(bào)告和文書工作的準(zhǔn)備和維護(hù)。? Perform any other job-related duties as needed and required.根據(jù)營運(yùn)需要和實(shí)際要求，執(zhí)行其他與工作相關(guān)的職責(zé)。

營運(yùn)管理 Operational ? §? 確保部門的服務(wù)始終按照部門營運(yùn)手冊的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。 Ensures that allservices offered to guests are always available and carried out with efficiencyand courtesy in accordance with guidelines established and documented in theDepartmental Operations Manual. §? 同銷售部緊密合作，確保銷售的最大化以達(dá)到房間收入的最大化。 Liaises closely withSales and Marketing Department, ensuring the proper market mix and achievingmaximum room revenue. §? 根據(jù)客人認(rèn)知計(jì)劃，會面和迎接常住店客人和VIP客人。 Meets and welcomesregular and VIP guests in line with the Hotel’s Guest Recognition Programme. §? 同部門負(fù)責(zé)人緊密合作，確保準(zhǔn)確及時(shí)的處理來店團(tuán)隊(duì)、VIP客人和散客。 Liaises closely withall Department Heads to ensure accurate and prompt handling of incoming groups,VIPs and FIT guests. §? 通知總經(jīng)理房間銷售情況和預(yù)訂情況。 Advises GeneralManager on room sales progress and status of bookings. §? 定期對酒店區(qū)域進(jìn)行檢查以確保干凈整潔和住店客人的舒適，并檢查房間和公共區(qū)域確保提供符合標(biāo)準(zhǔn)的裝飾和用品。 Periodicallyinspects all hotel areas and building premises to ensure cleanliness andcomfort for hotel guests is maintained and that all standards of amenities andtouches are provided in rooms and public areas. §? 協(xié)調(diào)開展各項(xiàng)能夠滿足客人要求的活動。 Coordinates allactivities related to the achievement of guest satisfaction. §? 定期監(jiān)控和分析競爭酒店的商業(yè)活動和趨勢。 Monitors andanalyses the activities and business trends of competitor hotels on a regularbasis. §? 同旅行社、當(dāng)?shù)毓竞秃娇展颈３至己玫暮献麝P(guān)系。 Maintains a closerelationship with travel agencies, local business groups and airlines. §? 計(jì)劃和實(shí)行有效的促銷活動，通過有效的價(jià)格管理確保房間收入最大化。 Plans and implementseffective upselling activities to ensure maximum room revenue through effectiverate management. §? 使常住店客人和潛在客戶滿意。 Entertains frequent and potentialcustomers. 行政 Administration §? 建立完善并且維護(hù)部門營運(yùn)手冊，部門營運(yùn)手冊應(yīng)當(dāng)反映出酒店政策和程序以及工作過程和標(biāo)準(zhǔn)。確保每年進(jìn)行回顧，反映出改變。 Develops andmaintains a detailed Department Operations Manual that reflects Policies &Procedures, work processes and standards of performance within the Division.Ensures annual review to accurately reflect any changes. §? 負(fù)責(zé)部門行政管理的有效運(yùn)行，保存酒店的所有記錄和表格。 Responsible for thesmooth function of the Division’s administration, maintaining all hotel recordsand forms. §? 確保客人資料的存檔并隨時(shí)保持更新。 Ensures guesthistory files are maintained and kept up-to-date at all times. §? 確保客戶認(rèn)知項(xiàng)目的不斷更新。 Ensures the ongoingmaintenance of the Guest Recognition Programme. §? 協(xié)助準(zhǔn)備年度商業(yè)計(jì)劃，確保部門目標(biāo)充分體現(xiàn)酒店目標(biāo)并滿足員工需要。 Responsible forpreparing the annual Rooms Business Plan, ensuring Divisional Objectives fullyaddress business objectives of the Hotel and needs of associates. §? 與總經(jīng)理和財(cái)務(wù)部總監(jiān)密切合作準(zhǔn)備和定期更新房務(wù)部預(yù)算，確保達(dá)到預(yù)算目標(biāo)并且有效的控制成本。 Prepares andregularly updates Rooms Departmental Budget in close cooperation with theGeneral Manager and Director of Finance, ensuring targets are met and costs areeffectively controlled. §? 負(fù)責(zé)確保所有的公司、地區(qū)、酒店和政府的報(bào)告都精確的編輯并存檔，以及及時(shí)的上交。 Responsible forensuring that all Corporate, Regional, Hotel and Governmental reports arecompiled accurately and submitted in a timely manner. 薪資和生產(chǎn)力管理 Payroll & ProductivityManagement §? 通過在整個(gè)部門內(nèi)建立靈活的員工編制，實(shí)施高效的薪資管理/資源分配。 這將依據(jù)一個(gè)靈活的員工基數(shù)（全職員工和臨時(shí)工）、多技能及多任務(wù)的原則。 Exercises efficientPayroll Management/ Resources allocation through the establishment of aflexible workforce throughout the Room Division. This will be based on theprinciples of a flexible associate base (Full Time & Part Time associates),multi-skilling and multi-tasking. §? 指導(dǎo)下屬確保生產(chǎn)力水平滿足凱悅設(shè)計(jì)標(biāo)準(zhǔn)和凱悅酒店集團(tuán)房務(wù)部運(yùn)營手冊的要求。 Directs subordinatesto ensure productivity meets standards given in accordance with Hyatt DesignStandards & Criteria and the Hyatt Hotels Corporation Rooms OperationsManual. §? 關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention onimproving productivity levels and the need to prudently manage utility/ payrollcosts within acceptable guidelines, ensuring optimum deployment and energyefficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時(shí)提高生產(chǎn)力。 Ensures newtechnology & equipment are embraced, improving productivity whilst takingwork out of the system. §? 審查和批準(zhǔn)所有票據(jù)及包括房間設(shè)備和用品的訂購要求。 Reviews and approvesall invoices and Purchase Requests involving Rooms equipment and supplies. 人員管理 People Management ? §? 錄用、挑選并發(fā)展房務(wù)部員工，引導(dǎo)他們在工作中遵循經(jīng)營、財(cái)務(wù)及行政管理的理念，確保員工掌握多項(xiàng)技能并承擔(dān)多項(xiàng)工作。 Recruits, selectsand develops Rooms associates to work following the operational, financial,administrative philosophies and willing to become multi skilled and performmulti tasks. §? 通過參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對所有房務(wù)部員工進(jìn)行緊密督導(dǎo)。 Through hands-onmanagement, supervises closely all Rooms associates in the performance of theirduties in accordance with Policies & Procedures and applicable laws. §? 給具備能力和資源的員工委派適當(dāng)?shù)墓ぷ骱拓?zé)任，在培養(yǎng)和發(fā)展員工的同時(shí)確保營運(yùn)標(biāo)準(zhǔn)和安全。 Delegatesappropriately duties and responsibilities to equipped and resourceful associates,nurturing and developing them whilst ensuring standards of operation and safetyare maintained. §? 擁護(hù)和支持酒店的培訓(xùn)精神和以人為本的管理哲學(xué)，并和培訓(xùn)發(fā)展部經(jīng)理密切合作培養(yǎng)和發(fā)展部門培訓(xùn)員。 Instils the Traininginitiatives and philosophies of the company and works closely with the LearningManager in developing Departmental Trainers. §? 確保所有經(jīng)理和領(lǐng)班在員工的培訓(xùn)和發(fā)展中發(fā)揮積極的作用。 Ensuring that allManagers and Team Leaders take an active role in the training and developmentof associates. §? 發(fā)展及協(xié)助針對提高技能和知識的培訓(xùn)活動。 Develops and assistswith training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associateshave a complete understanding of Rules & Regulations, and that behaviourcomplies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associatemorale and provides mechanism for performance feedback and development. §? 進(jìn)行員工年度表現(xiàn)發(fā)展評估，提供真實(shí)和準(zhǔn)確的回饋。 Conducts annualPerformance Development, providing honest and appropriate feedback. §? 將指導(dǎo)原則及核心價(jià)值有效地傳達(dá)給所有層級的員工。 Effectivelycommunicates guiding principles and core values to all levels of associates. 總則 General §? 在酒店行政委員會代表房務(wù)部，確保房務(wù)部高效經(jīng)濟(jì)地運(yùn)營，并在需要時(shí)為其他部門提供服務(wù)及支持，確保設(shè)備、樓層和地面得到適當(dāng)維護(hù)。 Represents Rooms onthe Hotel Executive Committee ensures the efficient & economic operation ofthe Rooms Division, providing services and support to other divisions asrequired, maintaining equipment, buildings and grounds in optimum condition. §? 主持部門會議并確保會議有計(jì)劃、高效并以結(jié)果為導(dǎo)向。 Conducts weeklyRooms meetings, ensuring all meetings are well planned, efficient and resultsoriented. §? 按要求出席所有會議并作出貢獻(xiàn)。 Attends andcontributes to all Meetings as required. §? 確保所有員工始終提供禮貌和專業(yè)的服務(wù)。. Ensures all associatesprovide courteous and professional service at all times. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進(jìn)行匯報(bào)，并及時(shí)回饋和跟進(jìn)。 Handles guest and associateenquiries in a courteous and efficient manner, reporting complaints or problemsif no immediate solution can be found, whilst providing feedback for a promptfollow up. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守勞動合同和員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable instatutory legislation in associate and industrial relations, understanding andstrictly adhering to Rules & Regulations established in the AssociateHandbook and the Hotel’s policies concerning fire, hygiene and health &safety. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實(shí)、恰當(dāng)?shù)姆答仭?Is actively involvedin the welfare, safety, development and well-being of associates providingadvice, counselling and truthful, diplomatic feedback. §? 確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures high standardsof personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positiveguest and colleague interactions with good working relationships. §? 始終展現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店管理團(tuán)隊(duì)和凱悅酒店集團(tuán)。 Exercisesresponsible management and behaviour at all times and positively representingthe Hotel Executive Team and Hyatt Hotels Corporation. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the Hotel, industry & company.

Administration 1.Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. 2.Oversees the preparationand update of individual Departmental Operations Manuals.. 3.Conducts regular divisionalcommunications meetings and ensures that departmental briefings and meetingsare effective and conducted as necessary. Customer Service 1.Ensures that all associates deliver the brandpromise and provide exceptional guest service at all times. 2.Ensures that associates also provideexcellent service to internal customers in other departments as appropriate. 3.Spends time in public areasobserving associate-guest interaction and talking with guests, working throughHeads of Department to coach associates in guest service skills as necessary. 4.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 5.Maintains positive guest and associate interactions with good working relationships. Financia 1.Maximizes associateproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests. 2.Ensures that each profitcenter (e.g. Outlet, Bar, Banquets) is operated in line with maximizing profitwhile delivering on the brand promise. 3.Ensures that each costcenter (e.g. Stewarding) operates with the lowest possible cost structure whilealso delivering on the brand promise to the guest. 4.Coordinates the preparation of the AnnualBusiness Plan for Food andBeverage. 5.Analyses business performance strategically tofacilitate accurate and meaningful forecasting, involving the respectiveDepartment Heads as appropriate. Prepares, utilizes and updates an Annual Marketing Plan, broken down as necessary by department. 5.Manages costs proactivelybased on key performance indicators, working through the respective Department Heads as appropriate. 6.Ensures that all hotel,company and local rules, policies and regulations relating to financial recordkeeping, money handling and licensing are adhered to, including the timely andaccurate reporting of financial information. 7.Assists in the inventorymanagement and ongoing maintenance of hotel operating equipment and otherassets. 8.Participates in weeklyyield and revenue management meetings actively, overseeing the appropriatepricing structures to maximize yield and overall profits in Outlets. Marketing 1.Prepares, utilizes andupdates an Annual Marketing Plan, broken down as necessary by department. 2.Evaluates local, nationaland international market trends, vendors and other hotel/restaurant operationsconstantly to make sure that the hotel’s own operations remain competitive andcutting edge. 3.Encourages Department Heads to look for Marketingand Public Relations opportunities to increase awareness and ultimatelybusiness. Operational 1.Ensures that all companyminimum brand standards have been implemented, and that optional brandstandards have been implemented where appropriate. 2.Monitors all operations,especially during peak business periods, working through the respectiveDepartment Heads to make adjustmentswhere necessary. 3.Provides feedback on theresults of the Hysat and ensures that therelevant changes are implemented. 4.Works closely with other LeadershipCommittee members in a supportive and flexible manner, focusing on the overallsuccess of the hotel and the satisfaction of hotel guests. 5.Ensures that Food andBeverage associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”. 6.Ensures that all associatesare up to date with the availability of seasonal and new products on themarket. 7.Tastes and monitors thefood and beverage products served throughout the operation, providing feedbackwhere appropriate. Human Resources 1.Oversees and assists in therecruitment and selection of all Food and Beverage associates. Ensures thatDepartment Heads follow hotelguidelines when recruiting and use a competency-based approach to selectingtheir associates. 2.Oversees the punctualityand appearance of all Food and Beverage associates, making sure that they wearthe correct uniform and maintain a high standard of personal appearance andhygiene, according to the hotel and department’s grooming standards. 3.Maximizes the effectivenessof Department Heads by developing each oftheir skills and abilities through the appropriate training, coaching, and/ormentoring. 4.Conducts annual PerformanceDevelopment Discussions with Department Headsand supports them in their professional developmentgoals. Ensures that they inturn conduct annual Performance Development Discussions with their associates. 5.Ensures that each Head ofDepartment plans and implements effective training programmers for theirassociates in coordination with the Learning Manager and their Departmental Trainers. 6.Encourages associates to becreative and innovative, challenging and recognizing them for theircontribution to the success of the operation. Other Duties 1.Is knowledgeable instatutory legislation in associate and industrial relations. 2.Understands and strictlyadheres to Rules and Regulations established in the Associate Handbook and theHotel’s policies concerning fire, hygiene and health and safety. 3.Maintains strong,professional relationship with the relevant representatives from competitorhotels, business partners and other organizations. 4.Responds to changes in theFood and Beverage function as dictated by the industry, company and hotel. 5.Carries out any otherreasonable duties and responsibilities as assigned.

熟悉酒店管理公司集采流程。 單體酒店（國際聯(lián)號酒店優(yōu)先）采購出身，有酒店管理公司采購負(fù)責(zé)人任職經(jīng)歷（不少于3年）。 有江浙滬工作經(jīng)歷（不少于3年），有成熟的采購合作渠道。