Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and Group business objectives.?
管理前廳部的日常運作，確保工作與服務質量達標，按照標準向客人提供最佳最大化服務。
Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs and provide special attention and recognition.
確保員工，特別是直接與客人交往的工作人員熟悉優悅會會員，能夠認別出常客及其它貴賓，并對這些特殊客人格外關照。
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
協助為酒店創造營業收入，并通過充分利用公司的系統，商業程序和規定使收入最大化。審批或拒絕所有折扣和退款要求。
Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
完成營業收入預算，控制勞動成本和支出，在職責范圍內獲取最大的利潤。參與編制部門年度運營預算和支持酒店總體目標的財務計劃。
Prepare and submit statistical, performance, and forecast analyses and reports as required.
編制和提交必要的統計，業績和預測分析和報告。
Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
與相關部門溝通貴賓和其他重要客人的抵店和離店的相關信息，或其它特殊的客人需求。
Promotes Inter-hotel sales and in-house facilities.
促進店內的銷售及推銷酒店內的設施。
