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有前臺或GRO經(jīng)驗者優(yōu)先 Following and comply with each task or job assigned by the department superior leader. 服從上級領(lǐng)導(dǎo)安排的工作和任務(wù)。 Communication of hotel & company philosophy and internal hotel representation. 酒店和公司企業(yè)文化的宣傳者和代表者。 Has an in-depth knowledge of the hotel and the geography layout of the city /surroundings. 對于酒店以及周圍環(huán)境，整個城市有深入的了解與認(rèn)知。 Knowledgeable about all VIPs in-house, hotel functions and special events. 對于酒店所有重要客戶，酒店的功能區(qū)域，特別宴會都了如指掌。 Collects as much feedback information on VIPs as possible (on daily basis) by checking e.g. Opera PMS company wide, briefs and distributes this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensures information is updated in the guest profile. 每天都要查詢到店重要客戶的信息，可以通過Opera等方式收集客人的信息并把這些信息分享到每個相關(guān)的部門。一旦獲得新的信息，及時的更新到客人的檔案里面。 Welcome, facilitate and bid farewell to as many guests as possible.? 盡可能的歡迎客人、幫助客人、歡送客人。 Top VIPs MUST be welcomed upon arrival, escorted to their rooms and ?bid farewell upon departure.? 對于頂級的重要客戶，一定要親自迎接客人，引領(lǐng)客人到客房，客人離店的時候必須親自歡送。 Ladies with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.? 根據(jù)總經(jīng)理和前廳部經(jīng)理的指示，提前為VIP客人制定歡迎接待以及離店的所有流程。 Obtain as much information about a guest’s stay to be entered in the ?guest history. 盡可能的收集客人入住時的信息到客史里面。 Welcomes visitors to the hotel, assist with general information, internal promotions and directions. 歡迎到酒店來參觀的客人，提供酒店的概述以及現(xiàn)在酒店的促銷活動。 Handles guest complaints and requests in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure optimal guest satisfaction. 用專業(yè)并且禮貌的方式解決客人的投訴。為了保證客人的滿意度，紅衣女郎可以給相關(guān)員工近一步的指引。 Maintains a record of all complaints and requests, follows up and informs concerned operating departments.?? 保留每一個客人的投訴以及要求，通知并且跟蹤每一個相關(guān)的運營部門。 Senior Management on any unusual circumstances that might affect guest service and expectation. 對于任何影響到客人服務(wù)以及期待值的情況下，紅衣女郎都需要做一個資深的管理者來統(tǒng)籌局面。 Takes decisions on upgrades / comps / rebates etc. as per? stipulated hotel policies and procedures. 根據(jù)酒店相關(guān)規(guī)定和程序決定給客人免費升級，提供免費房，以及做出相關(guān)的減免。