Duties and Responsibilities工作職責
o???? Conducts shift briefings to ensure hotel activities and operational requirements are known
o????進行有效的交接班簡報工作，以明確酒店活動和運營要求
o????Supervise front office operations during assigned shift including:
·???????? 在當班期間監督前廳部運營情況，包括：
o??? Maintenance of guest information
o??? 維護客戶信息
o??? Maintenance of information about local events
o??? 維護當地活動的信息
o??? Compile occupancy statistics
o??? 統計入住情況
o??? Supervise the use of he public address system
o??? 監督公共廣播系統的使用
o??? Supervise group bookings
o??? 監督團組預訂情況
o??? Assisting with serious complaints
o??? 協助解決嚴重投訴問題
o??? Supervise cashiering activities during shift including:
o??? 在當班期間監督收銀活動，包括：
o??? Cash handling and banking procedure
o??? 現金處理和銀行業務程序
o??? Dealing with irregular payments
o??? 處理非法支付情況
o??? Instructing staff in credit policies and facilities
o??? 就信用政策和設備對員工進行指導
o??? Instructing staff in cash security procedures
o??? 就現金安全程序對員工進行指導
Qualifications –
學歷
o???? Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
o???? 具有酒店行政管理，酒店管理或相關的大專學歷或專業證書。
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Experience –
經驗
o????2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.?
o????擁有2年前廳或賓客服務工作經驗，包括管理經驗，或與此相當的教育和相關工作經驗結合的背景。
