Your day to day 您的日常工作
Guest Experience 賓客體驗
?Make sure our guests always get a warm welcome and a sincere farewell from you and your team
確保您自己和團隊都能做到熱情歡迎賓客，并與賓客真誠道別?
?Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great
協助迎賓臺或大門處的所有工作，同時確保大堂和禮賓區保持美觀整潔
?Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences
通過快捷的個性化服務為賓客提供難忘的體驗，不忘發現并記錄賓客的喜好
?Resolve guest issues and use their feedback to improve guest satisfaction
解決賓客的問題，并充分利用賓客的反饋來提升賓客滿意度
?Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
收集并分享當地攻略以滿足賓客的不時之需，比如體育賽事、名勝古跡和當地餐廳等
?Make great guest relationships in a very short space of time
在極短的時間內建立良好的賓客關系
?Effortlessly meet the diverse cultural needs of guests from around the world
輕松滿足全球各地賓客的多元文化需求
People?員工團隊
?Manage daily staffing needs, plan and assign work
管理日常人員配備需求，規劃和分配工作
?Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognising good performance
通過輔導和提供反饋培養團隊并提高績效，為員工制定績效和發展目標，表彰表現優異的員工
?Educate and train team members in compliance with federal, state and local laws and safety regulations
教育和培訓所有員工遵守國家、各省市與地方的法律和安全法規
?Ensure your team have the tools and equipment they need to carry out their job properly
確保團隊擁有高效完成工作所需的工具和設備
?Train team members on systems, security and cash handling procedures and hotel services to quality standards
在系統、安保和現金處理程序以及酒店服務方面為團隊成員提供培訓，以達到質量標準
Financial 財務回報
?Help control hotel costs by managing the schedule according to occupancy and guest demands
根據入住率和賓客需求管理班表，協助控制酒店成本
?Contribute to hotel revenues – e.g. through tour and transportation bookings
為酒店營收做出貢獻，比如通過旅游和交通服務預訂創造營收
?Promote the hotel’s other businesses such as food, drink and Spas at every opportunue moment
抓住每一個機會推廣酒店的其他業務，如餐飲和水療服務
Responsible Business 企業責任
?Make sure you and your team are aware of credit policies and accounting practices
確保您自己和團隊了解信貸政策和會計實踐
?Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests
充分了解您向賓客所推薦的供應商和服務提供商的商業操守
?Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality
每天踐行良好的職業操守，保護賓客的自主決定權、隱私和保密性
What we need from you 我們對您的要求
?An Associate Degree/ qualification -? college and university degree would be great but it’s not essential
大專畢業文憑/資格；持有大學學位更佳，但并非必要條件
?At least two years'experience in an upscale hotel / equivalent environment as a Concierge or related discipline
至少有 2 年在高檔酒店或同類型酒店擔任禮賓員或相關職務的工作經驗
?Fluent English and local language is essential, any additional other languages would be great
必須掌握流利的英語和當地語言，掌握其他語言者優先考慮
?At least one years'supervisory experience or equivalent combination of education and experience
至少 1 年管理經驗，或學歷加經驗達到同等水平
?Golden keys authentication
“金鑰匙”認證
