Safety and Security
§ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
§ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
§ Maintain awareness of undesirable persons on property premises.
§ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
§ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
§ Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
§ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
§ Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
§ Protect the privacy and security of guests and coworkers.
§ Maintain confidentiality of proprietary materials and information.
§ Follow company and department policies and procedures.
§ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
§ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
§ Perform other reasonable job duties as requested by Supervisors.
Guest Relations
§ Address guests' service needs in a professional, positive, and timely manner.
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
§ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested,
