Job Responsibility:
崗位職責:
1.Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
根據凱賓斯基標準建立培訓體系,包括融入酒店運營去完善這個體系。?
2.Analyse training needs and training effectiveness.
分析培訓需求和培訓反饋。
3.Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.
確保各部門制定的培訓計劃得到充分實施,并確保其反映酒店的所有具體政策和程序。
4.Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES.
通過協助個別部門的培訓師編寫BITES和實施酒店的具體培訓計劃,進一步開發培訓課程。
5.Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
加入所有凱賓斯基培訓項目和運用所有培訓工具,并全面跟蹤其實施情況,以方便評估參訓者的出勤情況。
6.Plan, design and deliver training programmes.
計劃、設計及推行培訓課程。
7.Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
設計一套培訓營銷策略,該策略主要運用于后線部門以及反映了相應的培訓主題/主題活動或計劃。
8.Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
分析在線學習平臺的數據,并推廣給管理層和部門培訓師們,以提高整體學習效果。
9.Coach and train managers and Departmental Trainers to improve departmental performance.
指導部門培訓師以提高部門績效。
10.Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
與總經理合作,根據總經理的個人發展計劃,協調行政委員會成員和總經理的相關學習。
11.Organise and supervise Kempinski DNA and brand immersion activities.
組織和監督凱賓斯基DNA和品牌活動。
12.Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
不斷尋求和支持新的方法和流程,以提高培訓的效率。
13.Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.
與部門主管合作,使用凱賓斯基體驗評估工具(KEA)和ReviewPro分析運營質量績效,然后根據結果提出補救培訓方案。
14.Train and develop Training team members.
培訓和發展培訓團隊成員。
15.Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.
按照酒店管理層的要求完成凱賓斯基KEA檢查。
16.Identify potential training talent and propose & foster Master Trainer candidates.
識別潛在的培訓人才,提出并培養培訓師候選人。
17.Ensure that the Kempinski People Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report.
確保凱賓斯基培訓月報表每月能正確完成,并在集團培訓整合報告中更新結果。
18.In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
在沒有培訓協調員的情況下,確保職責得到履行。
19.Lead by example and promote Kempinski’s core values.
以身作則,發揚凱賓斯基的核心價值觀。
20.Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
根據公司的品牌標準,與部門主管和管理團隊共同制定部門的年度培訓計劃和預算。
21.Ensure that an objective Self Audit (using the Kempinski People Training Peer & Self Audit Tool) is completed at least once per year.
確保每年至少完成一次目標自我審計(使用凱賓斯基人員培訓自我審計工具)。
22.Promote and implement Kempinski Corporate Training policies and procedures.
促進和執行凱賓斯基的培訓政策和程序。
23.Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
與外部供應商、培訓供應商、法律和安全實體建立良好的合作關系。
24.Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
理解并嚴格遵守員工手冊中的規章制度,以及酒店在消防、衛生、健康和安全方面的政策。
Job Requirements:?
任職要求:
1.English – excellent oral and written skills
熟練的英語口語和書寫能力
2.Ability to design training programmes/instructional design
能夠設計培訓計劃或進行教學設計
3.A minimum of Five years of experience in the hospitality industry
?至少在酒店行業有五年的工作經驗