Main Duties
Administration
§? Ensures that the Foodand Beverage activities are aligned with the respective Corporate Strategy, andthat the Hotel Actions have been implemented where appropriate.
§? Oversees thepreparation and update of individual Departmental Operations Manuals.
§? Conducts regulardivisional communications meetings and ensures that departmental briefings andmeetings are effective and conducted as necessary.
CustomerService
§? Ensures that all associatesdeliver the brand promise and provide exceptional guest service at all times.
§? Ensures that associatesalso provide excellent service to internal customers in other departments asappropriate.
§? Spends time in publicareas observing associate-guest interaction and talking with guests, workingthrough Heads of Department to coach associates in guest service skills asnecessary.
§? Handles all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily.
§? Maintains positiveguest and colleague interactions with good working relationships.
Financial
§? Maximises associateproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests.
§? Ensures that eachprofit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximisingprofit while delivering on the brand promise.
§? Ensures that each costcentre (e.g. Stewarding) operates with the lowest possible cost structure whilealso delivering on the brand promise to the guest.
§? Coordinates thepreparation of the Annual Business Plan for Food and Beverage.
§? Analyses businessperformance strategically to facilitate accurate and meaningful forecasting,involving the respective Heads of Department as appropriate.
§? Manages costsproactively based on key performance indicators, working through the respectiveHeads of Department as appropriate.
§? Ensures that allhotel, company and local rules, policies and regulations relating to financialrecord keeping, money handling and licensing are adhered to, including thetimely and accurate reporting of financial information
§? Assists in theinventory management and ongoing maintenance of hotel operating equipment andother assets.
§? Participates in weeklyyield and revenue management meetings actively, overseeing the appropriatepricing structures to maximise yield and overall profits in Outlets andBanquets.
Marketing
§? Prepares, utilises andupdates an Annual Marketing Plan, broken down as necessary by department.
§? Evaluates local,national and international market trends, vendors and other hotel/restaurantoperations constantly to make sure that the hotel’s own operations remaincompetitive and cutting edge.
§? Encourages Heads ofDepartment to look for Marketing and Public Relations opportunities to increaseawareness and ultimately business.
Operational
§? Ensures that allcompany minimum brand standards have been implemented, and that optional brandstandards have been implemented where appropriate.
§? Monitors alloperations, especially during peak business periods, working through therespective Head of Department to make adjustments where necessary.
§? Ensures that allTouches of Hyatt and the Food and Beverage Top 20 are implemented.
§? Provides feedback onthe results of the Consumer Audit and ensures that the relevant changes areimplemented.
Operational (continued)
§? Works closely withother Leadership Committee members in a supportive and flexible manner,focusing on the overall success of the hotel and the satisfaction of hotelguests.
§? Ensures that Food andBeverage associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”.
§? Ensures that all associatesare up to date with the availability of seasonal and new products on themarket.
§? Tastes and monitorsthe food and beverage products served throughout the operation, providingfeedback where appropriate.
Personnel
§? Oversees and assistsin the recruitment and selection of all Food and Beverage associates.?? Ensures that Heads of Department followhotel guidelines when recruiting and use a competency-based approach toselecting their associates.
§? Oversees thepunctuality and appearance of all Food and Beverage associates, making surethat they wear the correct uniform and maintain a high standard of personalappearance and hygiene, according to the hotel and department’s groomingstandards.
§? Maximises theeffectiveness of Heads of Department by developing each of their skills andabilities through the appropriate training, coaching, and/or mentoring.
§? Conducts annualPerformance Development Discussions with Heads of Department and supports themin their professional development goals.?Ensures that they in turn conduct annual Performance DevelopmentDiscussions with their associates.
§? Ensures that each Headof Department plans and implements effective training programmes for their associatesin coordination with the Training Manager and their Departmental Trainers.
§? Encourages associatesto be creative and innovative, challenging and recognising them for theircontribution to the success of the operation.
§? Supports theimplementation of The People Philosophy, demonstrating and reinforcing Hyatt’sValues and Culture Characteristics.
§? Ensures that all associateshave a complete understanding of and adhere to associate rules and regulations.
§? Ensures that associatesfollow all hotel, company and local rules, policies and regulations relating tofire and hazard safety, and security.
§? Feedback the resultsof the Associate Opinion Survey and ensures that the relevant changes areimplemented.
Other Duties
§? Is knowledgeable instatutory legislation in associate and industrial relations.
§? Understands andstrictly adheres to Rules and Regulations established in the Associate Handbookand the Hotel’s policies concerning fire, hygiene and health and safety.
§? Ensures high standardsof personal presentation and grooming.
§? Maintains strong,professional relationship with the relevant representatives from competitorhotels, business partners and other organisations.
§? Responds to changes inthe Food and Beverage function as dictated by the industry, company and hotel.
§? Attends trainingsessions and meetings as and when required.
§? Carries out any otherreasonable duties and responsibilities as assigned.
