1. Review business status and follow up items.
回顧和安排需要跟進的事情。
2. Ensure that current information on rates, packages and promotions is available at the Front Office and that all associates are knowledgeable on such.
保證前廳部所員工掌握最新的房費，套餐和推廣。
3. Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
關注每日的客情，預計和提前防止任何不好的情況發生。
4. Review the previous day's occupancy and room revenues;
回顧前日的入住率和房費收入。
5. Monitor the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations and assist whenever necessary to help alleviate the pressure and to process the guest expediently.
觀察入住和退房程序，保證達到酒店標準，如需要，隨時提供協助。
6. Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys. Handle guest reports on theft from safe deposit boxes according to hotel procedures.
監控客用保險箱使用程序，保證信息準確，簽名完整，鑰匙正確。根據酒店程序處理客人報道的保險箱遺失情況。
7. Monitor guest mail and ensure that it is processed according to procedures.
關注客人的郵件，保證根據標準執行。
8. Monitor and ensure that express check-outs are processed through the system correctly in accordance with hotel check-out standards.
監控并保證為客人提供的快速退房服務符合酒店的標準。
9. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
無論多忙，何時，都要預見客人的需要，認知所有客人，及時的和客人互動。
10. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
監控和處理客人的投訴，運用合理的程序解決，保證客人滿意。
