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崗位職責 1.確保自己的服飾、發型整潔、言談等方面全部符合規定的要求。 2.查看交班記錄，了解上一班的移交事項，并負責處理。 3.熟悉預訂資料，了解酒店的所有資料和活動。 4.熟悉酒店有關客房銷售的各項政策，向來店賓客推銷客房。 5.熟練掌握店內外信息，提供準確的問訊服務。 7.負責為下榻酒店的賓客辦理入住登記手續。 8.負責客房鑰匙的管理和發放工作并嚴格遵守驗證制度。 9.制作有關報表，為其它部門提供準確的接待信息。 崗位要求 1.大專以上文化程度，精通英語。 2.性格開朗、頭腦靈活、工作踏實，具有較強的服務意識、推銷意識和責任感。 3.通曉酒店各項對客政策、設施設備及服務種類以及總臺工作程度和規范。 4.相貌端正。

崗位職責 1.掌握當日客情及餐飲活動。 2.參與各項前臺的工作，發現并上報工作中出現的問題。 3.掌握當天到店及離店的重要賓客及回頭賓客。 4.在賓客到店之前準備好登記表、鑰匙卡等以確保入住手續方便、快捷。 5.與住店賓客保持良好溝通以了解賓客之喜好，協助賓客解決疑難事宜。 6.做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進措施與向上級反映。 7.在前臺及大堂與商務樓層接待及迎送住離店的賓客。 8.協助入住商務樓層之賓客辦理登記入住及離店手續。 崗位要求 1.高中以上學歷，有同崗位工作經驗1年以上，有良好英文溝通能力，懂韓語優先考慮。 2.具有良好的服務意識，團隊協作精神以及良好的溝通、協調和應變能力。 3.注重細節，工作有責任心，敢于承擔責任，執行力較強。 4.有上進心和良好的學習能力和抗壓能力。

崗位職責 1.掌握當日客情及餐飲活動。 2.參與各項前臺的工作，發現并上報工作中出現的問題。 3.掌握當天到店及離店的重要賓客及回頭賓客。 4.在賓客到店之前準備好登記表、鑰匙卡等以確保入住手續方便、快捷。 5.與住店賓客保持良好溝通以了解賓客之喜好，協助賓客解決疑難事宜。 6.做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進措施與向上級反映。 7.在前臺及大堂與商務樓層接待及迎送住離店的賓客。 8.協助入住商務樓層之賓客辦理登記入住及離店手續。 崗位要求 1.高中以上學歷，有同崗位工作經驗1年以上，有良好英文溝通能力，懂韓語優先考慮。 2.具有良好的服務意識，團隊協作精神以及良好的溝通、協調和應變能力。 3.注重細節，工作有責任心，敢于承擔責任，執行力較強。 4.有上進心和良好的學習能力和抗壓能力。

崗位職責 1. 幫助行政樓層賓客做好入住及退房工作。 2. 為行政樓層賓客提供餐飲服務。 3. 檢查并確保為重要賓客所安排的房間在賓客到店前已準備就緒。 4. 迎接并陪同抵達的重要賓客，在辦理入住時提供歡迎茶服務，引領賓客到房間并介紹酒店設施。 5. 推薦酒店的餐廳并為他們提供預訂服務。 6. 在賓客離店時向客人歡欣道別。 7. 與前臺及客戶關系接待的同事密切合作，了解賓客之喜好，并協助解決疑難事宜。 8. 及時向行政樓層經理報告賓客的投訴。 崗位要求 1. 高中以上學歷，有同崗位或餐飲工作經驗，有良好英語溝通能力，懂韓語優先考慮。 2. 具有良好的服務意識，團隊協作精神以及良好的協調和應變能力。 3. 具備與賓客溝通交流技巧和良好的客服意識。 4. 注重細節，工作有責任心，敢于承擔責任，執行力和抗壓能力較強。

協助管理前廳部各分部門工作確保客人得到快速的，專業的服務和個人的關注。

監督客戶關系部工作人員，以確保來賓始終得到禮貌接待及充分的注意和重視，由此實現最大的客人滿意度。 監督客戶關系部人員的工作，以確保優悅會會員始終得到全部優惠，常客和其它貴賓也得到特別關照。 每天查看會員抵達報告，了解會員客人的喜好及需求，并根據會員客人的喜好及需求在抵店前妥善安排好。 親自迎接重要客人，優悅會會員/洲際大使客人及回頭客。 處理客人投訴，如有必要則將其提交給有關部門，并對糾正措施進行跟進。 查看優悅會會員/洲際大使及重要客人清單，查看房間分配，房間內設施，及客人特殊要求。 全面負責對優悅會會員/洲際大使，重要客人，及回頭客的服務，盡量讓客人滿意。 以上部門負責人交辦的其他工作內容。

崗位職責 1.負責酒店前廳部的接待和管理工作，熟知前廳服務設施的功能。 2.進行有關的市場計劃分析制定部門工作計劃，完成工作報告。 3.督導下屬部門主管，委派工作任務，明確崗位責任，隨時調整工作部署。 4.保持良好的客際關系，能獨立有效地處理賓客投訴。 5.協助酒店與更高一級領導處理突發事件。 崗位要求 1.大專以上學歷，有同崗位工作經驗5年以上。 2.熟悉酒店前廳的經營管理工作，具有較強的工作責任感和敬業精神。 3.有較強的協調管理能力，具有一定的銷售能力。 4.全面掌握前臺收銀方面的財務基礎知識，能處理日常服務環節中所涉及到的財務方面的問題。

·????????Lead the front desk team,respond to guest requirements and solve related problems. ·????????領導前臺團隊，對于客人要求做出反應以及解決相關問題。 ·????????Report directly to the deputymanager of the front office and communicate with the front desk operationrelated issues. ·????????直接向前廳部副經理匯報并就前臺運作相關的問題進行溝通。 ·????????Provides functional assistanceand direction to all departments. ·????????向所有部門提供功能性支持和指導。 ·????????Cooperates, coordinates andcommunicates with other hotel departments as required. ·????????確保前臺按需要與酒店其它部門進行合作、協調和溝通。 ·????????Reacts to situations to ensureguests receive prompt attention and personal recognition throughout the hotel ·????????對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視。 ·????????Responds to guest needs andresolves related problems ·????????就客人的需求做出反應并解決相關問題。 ·? ? ? ? ?Experience working in Intercontinental Group hotels is preferred ·? ? ? ? ?具備洲際集團旗下酒店工作經驗優先考慮

崗位職責 大堂經理： 1、在前臺及大堂接待及迎送住離店的賓客，掌握當日客情及餐飲活動，確保客人滿意的離開。 2、參與各項前臺的工作；掌握當天到店及離店的重要賓客，回頭賓客；發現并上報工作中出現的問題。 3、與住店賓客保持良好溝通以了解賓客之喜好，協助賓客解決疑難事宜。 4、做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進措施與向上級反映。 5、簽定住房優惠協議、旅行社房價協議及各種合作協議、廣告宣傳服務協議，對外通過接待、出訪、新聞媒介等，對內做好各部門的推銷和宣傳活動等，管理美工制作，以達到酒店經營的宣傳目標。 前廳接待： 1、確保自己的服飾、發型整潔、淡妝等方面全部符合規定的要求， 2、查看交班記錄，了解上一班的移交事項，并負責處理。 3、熟悉預訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名，了解酒店的所有活動。 4、熟悉酒店有關客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經濟效益。 5、熟練總臺各項專業業務和技能，搞好對客服務。 6、熟練掌握店內外信息，提供準確的問訊服務 7、負責為下榻酒店的賓客辦理入住登記手續 8、負責客房鑰匙的管理和發放工作并嚴格遵守驗證制度。 9、制作有關報表，為其它部門提供準確的接待信息。 崗位要求 1、大專及以上學歷，有同崗位工作經驗1年以上 2、具有良好的服務意識，團隊協作精神以及良好的溝通、協調和應變能力。 3、注重細節，工作有責任心，敢于承擔責任執行力較強。 4、有上進心和良好的學習能力和抗壓能力。 5、英語口語流利。

協助前廳經理管理前廳部運作，包括利潤最大化，控制成本和服務質量，確保顧客滿意度，同時有效的協調及領導前臺和賓客關系部每日的任務分配和運作。

1、大專以上學歷。 2、四、五星級飯店兩年以上同崗位工作經驗。 3、具備良好的團隊管理能力、溝通協調能力。 4、普通話標準、英語會話流利。 5、形象好氣質佳。 6、熱愛酒店工作。

協助房務總監管理前廳部運作，包括利潤最大化，控制成本和服務質量，確保顧客滿意度，同時有效的協調及領導前臺和賓客關系部每日的任務分配和運作。 處理賓客的問題和投訴。 負責重要賓客的迎領工作。 進行整個酒店的安全和日常的設備檢查工作。 解決當班期間發生的安全問題。 向其它班次協調交班記錄上需要溝通的事項。 能有效的用英語溝通交流。 擅長于處理賓客關系，能快速有效的應對各種問題。

The Loyalty Officer reports to the LoyaltyManager and is responsible for all day to day loyalty operations to recognizeand engage with our Elite, Cobalt and redemption stay members to deliver on thehighest quality of member stay experience. 忠誠客戶主任向忠誠經理匯報，并負責所有的日常忠誠客戶運作，以識別和參與我們的精英，高博和積分兌換房晚的會員，以提供最高質量的會員入住體驗。 ? This role will support the Loyalty Manager inall aspects of Elite, Cobalt and redemption stay members experience fromarrival on meet and greet, during stays as one point of contact and recognitionthroughout the entire hotel, departures to bid farewell. 這個角色將支持忠誠經理在各方面提高精英，高博和積分兌換成員的體驗，從到達見面和問候，到入住期間作為第一聯系人提高客人對整個酒店的認可，最后離店告別。 ? Responsible and aligned with the LoyaltyManager to ensure the quality of products and services provided to Elite,Cobalt & redemption stay members as measured by guestVoice on EliteAppreciation and Enrollments results. 負責并與忠誠經理保持一致，確保為精英酒店、高博和積分兌換房晚的會員提供的產品和服務的質量。 ? This personnel will partner with RoomsController and Connector team to ensure effective communication and delivery ofElite benefits program, creates extra-ordinary and highly personalizedexperiences to Elite members. 該人員將與房管員和服務團隊合作，確保有效溝通和提供精英福利計劃，為精英成員創造非凡和高度個性化的體驗。 ? Specific Duties 具體職責 ? Responsible for Elite, Cobalt & redemptionstay members 負責精英，高博和積分兌換會員 ? Pre-Arrival 入住前 ? Collaborate withRooms Controller to check on all arrangement are smooth for Elite, Cobalt andRedemption stay members requests on pre-arrival planning of pre-block rooms forarrivals, allocation of room upgrades, amenities based on Elite members’preferences and redemption stay requests. 與房控員合作，檢查精英、國博和積分兌換會員的入住安排是否順暢，并根據精英會員的喜好和積分兌換住客的要求，對入住前的預抵房進行規劃，安排房間升級，提供便利設施。? Review with theLoyalty Manager on Elite members redemption stay reservation and specialoccasions stay information (e.g., birthday, anniversary, wedding stay, familystay etc.) to create “surprise and delight”. 與忠誠經理一起審核精英會員的積分兌換預訂和特殊需求的住宿信息 (如生日、周年紀念、婚禮住宿、家庭住宿等)，創造“滿意加驚喜”。? Arrival 抵店 ? Be responsible ofmonitoring and taking care of Elite members on arrival experience with BellServices and Front Desk. 負責監督和照顧精英成員抵店時的行李和辦理入住體驗。? Be responsible toensure warm welcome of Elite members upon arrival by General Manager / ExecutiveCommittee / Loyalty Manager. 負責確保總經理/執行委員會/忠誠經理歡迎精英成員的到來。? Be responsibleand collaborate with Front Desk on fast check-in or in-room check-in. 負責并配合前臺辦理快速入住或客房入住。? During stay 在住期間 ? Be present at theLobby, the Executive Lounge, Restaurant during peak times with Elite members toengaged and create emotional connection to anticipate the Elite members’ needs.在高峰時間與精英成員一起出現在大堂、行政酒廊、餐廳，參與并建立情感聯系，以預測精英成員的需求。? Be able to assistElite members request on dining, facilities and activities during stays.能夠協助精英會員在住宿期間的餐飲、設施和活動要求。? Be responsible tocapture actionable preference of Elite members during stays and give whatmatters to surprise and delight. Record the specific actionable preference intoEmpower GXP. 負責捕捉精英成員在酒店入住期間的偏好，并給他們帶來驚喜。將具體的偏好記錄到GXP中。? Departures 離店 ? Prepare withFront Office on express check-out for Elite members if required. 如果需要，與前廳部一起為精英成員準備快速退房。? Bid fond farewellof Elite members. 告別精英成員。?Problem experience analysis 問題的經驗分析? Take ownership asfirst contact resolution for Elite members, engaged with Elite members togather their sentiment during stay. 為精英成員提供一站式服務，與精英成員接觸，在入住期間收集他們的情感。? Report back toMarriott Bonvoy Loyalty Manager immediately on all challenges related to Elitemembers. 立即向萬豪旅享家忠誠經理匯報與精英會員相關的所有挑戰。 Support theLoyalty Manager to update Elite member preferences into Empower GXP and useGuest Planning Screen report to identify opportunities for future stays. 支持忠誠經理更新精英會員的喜好，使GXP成為可能，并使用客戶計劃屏幕報告，以確定未來的入住機會。?Tracking and reporting 跟蹤和報告? Support the LoyaltyManager to create daily meeting content on Elite members, My Marriott Bonvoyreport to identify trends on member sentiments. 支持忠誠經理創建精英會員的日常會議內容，我的萬豪旅享家報告識別會員情緒的趨勢。? Support theLoyalty Manager to drive guestVoice - Elite Appreciation. 支持忠誠經理推動客人對酒店的贊賞。?GENERAL DUTIES 一般職責?Policies and Procedures 政策和程序? Maintainconfidentiality of proprietary materials and information. 對專有材料和信息保密。? Follow companyand department policies and procedures. 遵守公司和部門的政策和程序? Protect theprivacy and security of guests and coworkers.保護客人和同事的隱私和安全。? Ensure uniform,nametags, and personal appearance are clean, hygienic, professional and incompliance with company policies and procedures. 確保制服、名牌和個人形象干凈、衛生、專業，符合公司的政策和程序。 Protect companytools, equipment, machines, or other assets in accordance with company policiesand procedures. 按照公司的政策和程序保護公司的工具、設備、機器或其他資產。? Perform otherreasonable job duties as requested by Supervisors.執行主管要求的其他合理的工作職責。?Communicate effectively 有效溝通? Answer telephonesusing appropriate etiquette including answering the phone within 3 rings,answering with a smile in one's voice, using the callers' name, transferringcalls to appropriate person/department, requesting permission before placingthe caller on hold, taking and relaying messages, and allowing the caller toend the call. 回答電話使用適當的禮儀包括電話鈴響3聲之內接電話回答笑著的聲音, 使用致電者的名字, 將電話轉移到適當的人/部門, 請求許可之前將調用者,和傳送信息,并允許調用者調用結束。? Speak to Elitemembers and co-workers using clear, appropriate and professional language. 使用清晰、恰當和專業的語言與精英成員和同事交談。? Exchangeinformation with other employees using electronic devices. 使用電子設備與其他員工交流信息。? Talk and listento other employees to effectively exchange information. 與其他員工交談和傾聽，有效地交流信息。? Provideassistances to co-workers, ensuring they understand their tasks. 為同事提供幫助，確保他們理解自己的任務。? Discuss worktopics, activities, or problems with coworkers, supervisors, or managersdiscreetly and quietly, avoiding public areas of the property. 謹慎、安靜地與同事、主管或經理討論工作主題、活動或問題，避免在公共場所討論。? Prepare andreview written documents (e.g., daily logs, business letters, memoranda,reports), including proofreading and editing written information to ensureaccuracy and completeness. 準備和審查書面文件(如日常日志、商業信函、備忘錄、報告)，包括校對和編輯書面信息，確保準確性和完整性。?Assistant to the Loyalty Manager 協助忠誠經理? Coordinate tasksand work with your immediate supervisor to ensure that the department runsefficiently related to Elite, Cobalt and redemption stay members and MarriottBonvoy programs. 協調工作任務，并與直接主管合作，確保部門有效地運行與精英，高博和積分兌換房晚的會員和萬豪旅享家計劃。? Serve as adepartmental role model by working alongside employees to perform technical orfunctional job duties. 作為部門的榜樣，與員工一起履行技術或職能工作職責。?Working with Others 與他人合作? Support allco-workers and treat them with dignity and respect. 支持所有同事，尊重他們，尊重他們。? Develop andmaintain positive, productive working relationships with associates and other departments.與同事和其他部門建立并保持積極有效的工作關系。? Handle sensitiveissues with associates and/or guests with tact, respect, diplomacy andconfidentiality. 以機智、尊重、外交和保密的方式處理與同事和/或客人之間的敏感問題。? Partner andassist others to promote an environment of teamwork and achieve common goals. 合作和幫助他人促進團隊合作的環境，實現共同的目標。?Quality Assurance/Quality Improvement 質量保證/質量改進? Comply with qualityassurance expectations and standards. 遵守質量保證期望和標準。? Actively useguestVoice to support Loyalty execution on Elite member experiences or anticipatechallenges prior to Elite member arrivals. 在優秀會員到來之前，積極使用客房語音支持對優秀會員體驗的忠誠執行或預測挑戰。?Check-in/Check-out 入住/退房? Communicate toappropriate managers / staff about Elite members waiting for an available room.與合適的經理/員工溝通等待空房的精英成員的房間安排。? Review requestsfor late check-outs and provide guidance accordingly. 審核延遲退房的要求，并提供相應的指導。? Verify and adjustbilling for Elite members. 核實和調整精英會員的賬單。? Activate roomkeys using electronic key machine and re-issue new room keys to Elite membersas necessary by verifying guest identity and using electronic key machine. 使用電子鑰匙機激活房間鑰匙，并在必要時通過驗證客人身份和使用電子鑰匙機向精英會員重新發放新的房間鑰匙。?Guest Services 賓客服務? Contactappropriate individual or department (e.g., Bellman, Front Desk, Housekeeping,Engineering, and Security/Loss Prevention) as necessary to resolve Elitemembers call, request, or problem. 根據需要聯系適當的個人或部門(如行李員、前臺、客房部、工程部、保安/防損部)，以解決精英成員的電話、要求或問題。

崗位職責： 1.確保自己的服飾、發型整潔、淡妝等方面全部符合規定的要求。 2.查看交班記錄，了解上一班的移交事項，并負責處理。 3.熟悉預訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名，了解酒店的所有活動。 4.熟悉酒店有關客房銷售的各項政策，向來店賓客介紹房間，努力爭取最好的經濟效益。 5.熟練前臺及為您服務中心各項專業業務和技能. 6.熟練掌握店內外信息，提供準確的問訊服務。 7.負責為下榻酒店的賓客辦理入住登記手續。 崗位要求： 1.大專以上文化程度，良好的英語表達能力。 2.性格開朗、頭腦靈活、工作踏實，具有較強的服務意識、責任感。 3.令人愉快的溝通技巧。 4.有相關工作者經驗優先考慮。

工作職責： 1.為行政樓層的顧客和VIP顧客提供熱情周到的接待，有效的登記入住。 2. 為客人提供熱情周到的服務，回答客人的問題，提供信息。 3. 快速有效的退房手續，確保顧客滿意的離開。保證百分之百的滿意。? 4.禮貌且高效地處理所有內部及外部客人的投訴及要求，并跟進確保問題的圓滿解決。 5.與相關部聯系并協調工作，確保服務的快捷與效率。 6.及時閱讀并處理客人與行政樓層之間的信函；發現問題及時向經理報告，及時得到妥善處理。 職位要求： 1.大專學歷，(大學畢業)，主修酒店管理專業。 2. 2年以上同等崗位品牌酒店工作經驗。 3.具備熱情主動的工作態度和團結協作精神，掌握良好的社交禮儀和溝通技巧； 4. 熟悉電腦操作，有一定的英語水平。

熟練的英語口語及書面表達能力。 良好的部門協調及溝通能力。 幫助行政樓層賓客做好入住及退房工作。 檢查并確保為重要賓客所預分的房間已經就緒。 引領客人到房間并向賓客介紹酒店的設施。 推銷酒店的餐廳并為他們提供預訂服務。 迎接并陪同抵達的重要賓客，在賓客離店時應向客人道別。 同前臺員工密切合作以確保賓客入住順暢。 及時向行政樓層經理報告賓客的投訴。 遵守國家法律和飯店規章制度。

【崗位職責】 1.為賓客提供專業,友好,高效,熱情的電話叫早服務。 2.負責及時準確地將賓客的留言輸入系統中。 3.接聽客戶對酒店等產品信息的咨詢電話，予以解答并作好相關記錄。 4.確保所有電話的轉接是按專業標準,并且有禮貌,熱情友好的態度。 5.接受線上、線下客戶對酒店的預訂需求，并予以妥善解決。 6.熟悉處理房間預訂的程序，給賓客提供給最新和最準確的房況信息。 7.落實“預訂未到賓客”的名單和每日團隊取消情況。 【任職資格】 1.大專畢業或同等學歷。 2.說話口齒清楚，音質優美，反應敏捷；掌握電話交換機操作技能，懂得電腦終端、自動直播電話計費，打印以及叫醒服務機的操作方法。 3.能用英語進行流利的會話。 4.能適應倒班工作。 5.有總機或者預訂部工作經驗者優先。

崗位職責: 1.負責為下榻酒店的賓客辦理入住及退房登記手續。 2.查看交班記錄，了解上一班的移交事項，并負責處理。 3.熟悉預訂資料，了解客情，記住即將來店的貴賓、常客的姓名，了解酒店的所有活動。 4.熟悉酒店有關客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經濟效益。 崗位要求: 1.大專以上學歷。儀表端莊，熱愛酒店工作。 2.能用流利的英語從事前廳服務，具備較強的英文聽說讀寫能力。 3.注重細節，工作有責任心，敢于承擔責任，執行力較強。 4.有上進心和良好的學習能力和抗壓能力。 5.身體健康。

【崗位職責】 · 持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。 · 確保所有帳單消費的精準性，為客人提供高效快捷的結帳服務。 · 如有必要，幫助客人訂房，詳細記錄房型、喜好的位置、價格、電話以及特殊要求，幫助客人拿取行李，確保其及時辦理離店，安排運送，同時歡迎他們再次光臨。 · 引入新的榮譽客會會員，確保會員應得利益，為會員提供優質專業的服務。 · 依照預訂為客人辦理入住，核對預訂信息，確保入住登記表的完整性及付款方式安全有效。 · 將準確完整的信息錄入酒店管理系統，以便大家分享。 · 維護顧客檔案和信息，確保預訂的有效性和準確性。 · 確保賓客檔案信息及時錄入公安申報系統。 · 了解酒店周邊地區的最新信息，名勝，風景地等，為顧客提供方便。 · 確保所有帳單消費的精準性，為客人提供高效快捷的結帳服務。 · 交流的時候熱情的語調和所有賓客問候，讓他們覺得受到酒店的歡迎。 · 準確及時的為客人傳遞信息，確保顧客隱私。 · 有條理的安放和儲存客人的行李并確保安全。 · 管理便利店，根據價格要求向客人提供相應的物品。并且提供多樣的便利物品讓客人選擇。 · 按照相應制度及時進行貨品補貨、更新和盤點，保持貨架商品完備。 · 熟悉火災等突發情況的預警措施并嚴格按照酒店的相關規章制度予以執行。

崗位職責 1、協助酒店高級管理層負責及整個飯店的運作收集對客服務過程中所產生的問題信息。 2、大堂副理在前廳部經理的直接領導下，在當班期間負責整個酒店的正常運作。 3、要負責處理賓客的問題和投訴。 4、要負責重要賓客的迎領工作。 5、進行整個酒店的安全和日常的設備檢查工作。 6、解決當班期間發生的安全問題。 7、向其它班次協調交班記錄上需要溝通的事項。 崗位要求 1、XX以上學歷，有同崗位工作經驗X年以上。 2、能用流利的英語從事前廳服務形象氣質佳，精通電腦操作，具備較強的英文聽說讀寫能力。 3、儀表端莊，熱愛酒店工作，鉆研業務，反應敏捷，善于交際具有較好的管理和協調能力，能夠很好的發揮其管理、領導和監督的作用。 4、注重細節，工作有責任心，敢于承擔責任，執行力較強。 5、有上進心和良好的學習能力和抗壓能力。

1、大專以上學歷，五星級酒店同等崗位工作經驗3年以上。 2、英語口語流利，溝通能力強。 3、有較強的協調、管理能力。 4、思維敏捷，頭腦靈活，洞察能力強。 5、熟悉前廳經營管理工作，具有較強工作責任感和敬業感。 6、男生身高要求175cm以上，女生身高要求165cm，包食宿，購買五險一金。

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About Four Seasons Hotel Hangzhou At West Lake? ? Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.? About the role: Supervises a given shift at the Guest Services. Directs staff that performs the following duties and will also perform these duties on own: Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.?This role is part of the Front Office and Guest Services department, reporting into the Front Desk Manager.? What you bring: -Ensure all chauffeur services and boat experiences are well-arranged, driver and boatman is well- groomed. -Support managers to make sure all team members know what activities are available in the city (theatres, sports, concerts, shows, special exhibits, and sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. -Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. -Works harmoniously and professionally with co-workers and supervisors. -Works closely with Front Desk, Reservations, and Security (ground and underground parking space) to assure smooth handling of guest arrivals and departures. -Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing. -Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. What we offer:? Competitive Salary, wages and benefits?? Excellent Training and Development opportunities? Complimentary Accommodation at other Four Seasons Hotels and Resort? Complimentary Dry Cleaning for Employee Uniforms? Complimentary Employee Meals? Employee service awards? Employee activities? Schedule & Hours:? This is a full-time position? The working hours will primarily be early mornings and days, during weekdays and weekends.

The Four Seasons Hotel Hangzhou at West Lake is looking for  Front Office GRO who share a passion for excellence and who infuse enthusiasm into everything they do. The Front Office Supervisor supervises a given shift at the Front Desk. Directs staff that performs the following duties and will also perform these duties on own:  welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill.  Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.    Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. ESSENTIAL FUNCTIONS ·       Checks in guest in an efficient and friendly manner, using guest name whenever possible. ·       Assures that guest is assigned type of room requested and the correct rate is charged. ·       Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest.  ·       Checks out guest at end of stay.   ·       Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. ·       Settles bill accurately through credit card or cash transaction.  ·       Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.  ·       Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.  ·       Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.  ·       Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.  ·       Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.  ·       Utilizes a variety of computer systems to check guests in and out, run daily reports and select, block rooms for arriving guests, accurately input special arrangements the guest has made and to assure proper billing.  ·       Stores and retrieves guest luggage and packages.  ·       Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.   ·       Works harmoniously and professionally with co-workers and supervisors.  ·       Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.   ·       Can answer guest calls and direct them appropriately in the absence of a Communications Operator.    NON-ESSENTIAL FUNCTIONS  ·       Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Staff, Boutique, and lobby coverage. ·       Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.    OTHER ·       To perform other tasks or responsibilities assigned by managers. Preferred Qualifications and Skills o   Diploma or above education background. o   Internship experience within the Front Office at similar luxury hotel is a plus. o   Excellent reading, writing & oral proficiency in both English and Mandarin language. o   Mandarin speaking is a must and work authorization in China is required. Join us and Enjoy… o   An opportunity to build a life-long career with global potential and a real sense of pride in work well done o   Best-in-industry training o   Complimentary stays at Four Seasons properties (based on availability) with discounted meals o   Incentive bonus/competitive salaries o   Employee service awards o   Annual employee party/social and sporting events

崗位職責 1.向賓客提供周到、友好的服務。 2.熟悉員工手冊，并嚴格遵守上述條例。 3.保持與自己同事和前廳其他同事的良好關系。 4.根據出車單安排，保證安全高效地為賓客提供車輛運輸服務。 5.注意保持良好的個人形象和個人衛生。 6.保持車輛的干凈整潔，車況的可靠。 崗位要求 1.高中以上文化程度。 2.需有品牌酒店同崗位工作經驗，2年以上安全駕駛記錄。 3.普通話標準，溝通能力強。