·?????以支持和靈活的態(tài)度與其他賓客服務員和凱悅員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。
Worksclosely with other Hosts and Hyatt Placeassociates in a supportive and flexible manner, focusing on the overall successof the hotel and the satisfaction of hotel guests.
·?????以支持和靈活的態(tài)度及“團隊協(xié)作”精神與其它部門合作。
Worksin a supportive and flexible manner with other departments, in a spirit of “Wework through Teams”.
·?????按照要求維持所有設備和客用品的標準庫存量。
Maintainspar stocks of all equipment and guest supplies as required.
·?????熱誠歡迎所有到達凱悅嘉軒/嘉寓酒店的賓客。
Welcomesall guests to Hyatt Place ensuringa warm welcome.
·?????辦理入住和退房程序，包括核對賓客付款細節(jié)、上傳客戶資料至公安系統(tǒng)及分配房間。
Performscheck in and check out procedures by verifying guest payment details,registering the guest with the Public Security Bureau and assigning a room.
·?????幫助每一賓客了解熟悉酒店服務和設施。
Assistseach guest to become familiar with the hotel services and amenities.
·?????按照酒店各個區(qū)域內的運營要求履行賓客服務員的職責。
PerformsHost duties as requested and required due to operational needs in all areas ofthe hotel.
·?????保證賓客滿意度調查（HySat）得分達到或超越公司目標。
Ensures that Guest Satisfaction Survey (HySat)score is achieved or exceeded the corporate target.
·?????通過禮貌有效的方式處理所有客人及內部客人的投訴和要求，并確保問題得到圓滿解決。
Handlesall guest inquiries in a courteous and efficient manner, following through tomake sure problems are resolved exceeding expectations.
·?????與客人及同事建立起積極的交流互動并保持良好的工作關系。
Maintainspositive guest and colleague interactions with good working relationships.
·?????通過維持與賓客的良好關系建立友好氛圍。
Establishesa rapport with guests maintaining good customer relationships.
