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BASIC FUNCTION基本職責 To handle andmonitor all matters relating to customer credit and timely collection ofoutstanding debts. 負責處理所有信貸客戶事宜，及時收回應收欠款。 DUTIESAND RESPONSIBILITIES職責和義務 1.??Knowand observe the credit policies of group and the hotel and to assist inestablishing and compiling clear and well defined credit procedures for allpositions in a formal credit manual. 熟悉并遵守集團的信用政策，幫助建立和編制信用手冊中所有崗位相關的信用操作流程。 2.?Befully conversant with the credit policy and procedures. 熟悉信貸政策和程序。 3.?Investigatecustomer’s credit worthiness by research through various available sources(e.g. banks, trade and credit associations etc.) and to recommend creditapproval or disapproval to management. 負責客人的信用評估，對于客人信貸申請的批準或否定給于建議。 4.?Maintaina complete alphabetical credit file for each account containing alldocumentation related to the credit research. 按一定次序做好使用文件歸檔工作包括相關的附件無一遺漏。 5.?Maintainseparate updated alphabetical listings of approved credit account holders andnon-approved applications, and to recommend credit approval or disapproval tomanagement. 區分整理已獲批準的掛帳帳戶和未獲批準的信貸申請，對于信貸申請的批準與否給出自己的建議。 6.?Setand continuously review credit limits for both in-house guests and City Ledgeraccounts. 設置信貸限額并檢查所有住店客及掛帳客人的消費變動是否超過限額。 7.?Systematicallyfollow up on collection of outstanding accounts in a manner that will yield thebest timely results while maintaining good relations with the customer. 在跟蹤及催收帳款時要有禮貌并同客人保持良好的關系以確保應收賬款的收回。 8. Issuetimely reminders and collection letters. 定時寄出催款及收帳信。 9.?Reportunfavorable information which may affect a customer’s credit standing so as toallow timely action. 及時匯報任何影響客人信貸的情況及相關信息。 10. Identifydaily in-house guest balances which are in access of the house limit forappropriate follow up action with the guests. 檢查每日住店客人消費是否超過限額并及時跟蹤。 11.?Followup on collection of; Returned Cheques; Credit Card Chargebacks; Skipperaccounts; Late charges; Guaranteed No-shows. 對收帳、退支票、信用卡退款、逃帳追收、保證預定等及時跟蹤。 12.?Investigatedisputed charges and to follow up on queries raised by City Ledger customer. 調查由爭議的入賬并及時回復掛帳客人的疑問。 13.?Handleall credit requests from in-house guests. 負責住店客人的掛帳要求。 14.Issuecredit card cancellation bulletins to Front Office and Food & BeverageOutlets. 發放信用卡黑名單給前臺和各餐飲營業點。 15.?Analyzetrends in Accounts Receivable balances or significant changes in paymentpatterns and to recap major collection problems for the monthly credit controlmeeting. 分析應收帳款及變動，在每月信貸會議上就主要的應收帳款問題著重說明。 16.?Maintainongoing detailed documentation of all collection efforts by account for futureanalysis of a customer’s credit worthiness and to serve as support in the eventof a bad debt write-off. 保留所有收帳記錄，以及分析客人信用情況同時也可作為壞帳處理的證明。 17. Recommendthe writing-off of uncollectible accounts. 對收不到的賬款的應收帳戶建議壞帳處理。 18. Supervisethe activities of the credit staff including the formal preparation ofcollection schedules for bill collection. 負責管理信貸員工收帳準備工作及收款日程表。 19. Trainall involved employees such as Front Office Clerks and Food & BeverageCashiers to ensure continued adherence to established credit procedures. 培訓相關員工包括前臺員工、餐廳收銀確保其忠于執行已建立的信貸程序及政策。