Manage the Daily Front Desk Operations
管理前臺(tái)日常運(yùn)營
?
?Manages all operational tasks as well as their respective delegation and follow-up.
管理前臺(tái)所有運(yùn)營任務(wù)以及與之相關(guān)的委派與跟進(jìn)。
?Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
進(jìn)行每日巡視以確保LQA在對客服務(wù)中被遵守和執(zhí)行。
?Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
積極參與部門日常運(yùn)營，以確?？腿嘶蛲碌膯栴}能夠在最短的時(shí)間內(nèi)以專業(yè)的方式得以解決。
?Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主動(dòng)關(guān)注并參與如客人投訴等待解決問題的跟進(jìn)和處理。
?Participate in preparation, develop, implement and evaluate up-selling and ALL member enrollment strategy, to maximize room revenue & guest loyalty.
參與前臺(tái)房間銷售升級和雅高心悅界會(huì)員招募計(jì)劃的起草、發(fā)展、實(shí)施和評估，以最大化收益和客人忠實(shí)度。
?Ensures that all Front Desk Policies and Procedures are adhered.
確保部門各項(xiàng)政策與程序都被嚴(yán)格執(zhí)行。
?Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明確酒店產(chǎn)品知識，確保貴賓及活動(dòng)信息的時(shí)效性和準(zhǔn)確性。
?Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
監(jiān)督團(tuán)隊(duì)接待，檢查并確保團(tuán)隊(duì)預(yù)訂的細(xì)節(jié)達(dá)到要求，并與會(huì)議/團(tuán)隊(duì)組織者保持聯(lián)系。
?Presence in the Front Desk and lobby area at critical guest flow time.
客流高峰期間在前臺(tái)及大堂區(qū)域督導(dǎo)部門運(yùn)營。
??Involvement in guest complaint handling, whenever the situation required to
根據(jù)情況需要參與客訴處理。
?Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；同時(shí)確保所有同事都熟悉了解安全及緊急程序。
?Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
確保由當(dāng)?shù)貓?zhí)法部門所要求的全部事項(xiàng)都被嚴(yán)格遵守并實(shí)行。
Manage the Daily Front Desk Operations
管理前臺(tái)日常運(yùn)營
?
?Manages all operational tasks as well as their respective delegation and follow-up.
管理前臺(tái)所有運(yùn)營任務(wù)以及與之相關(guān)的委派與跟進(jìn)。
?Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
進(jìn)行每日巡視以確保LQA在對客服務(wù)中被遵守和執(zhí)行。
?Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
積極參與部門日常運(yùn)營，以確保客人或同事的問題能夠在最短的時(shí)間內(nèi)以專業(yè)的方式得以解決。
?Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主動(dòng)關(guān)注并參與如客人投訴等待解決問題的跟進(jìn)和處理。
?Participate in preparation, develop, implement and evaluate up-selling and ALL member enrollment strategy, to maximize room revenue & guest loyalty.
參與前臺(tái)房間銷售升級和雅高心悅界會(huì)員招募計(jì)劃的起草、發(fā)展、實(shí)施和評估，以最大化收益和客人忠實(shí)度。
?Ensures that all Front Desk Policies and Procedures are adhered.
確保部門各項(xiàng)政策與程序都被嚴(yán)格執(zhí)行。
?Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明確酒店產(chǎn)品知識，確保貴賓及活動(dòng)信息的時(shí)效性和準(zhǔn)確性。
?Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
監(jiān)督團(tuán)隊(duì)接待，檢查并確保團(tuán)隊(duì)預(yù)訂的細(xì)節(jié)達(dá)到要求，并與會(huì)議/團(tuán)隊(duì)組織者保持聯(lián)系。
?Presence in the Front Desk and lobby area at critical guest flow time.
客流高峰期間在前臺(tái)及大堂區(qū)域督導(dǎo)部門運(yùn)營。
??Involvement in guest complaint handling, whenever the situation required to
根據(jù)情況需要參與客訴處理。
?Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；同時(shí)確保所有同事都熟悉了解安全及緊急程序。
