職位概述
石基集團正在尋找一位經(jīng)驗豐富的項目經(jīng)理，具備酒店和賭場運營背景，來主導(dǎo)全球酒店連鎖企業(yè)的企業(yè)解決方案實施。該項目經(jīng)理負(fù)責(zé)成功部署物業(yè)管理系統(tǒng)（PMS）、支付系統(tǒng)、銷售點（POS）以及其他企業(yè)酒店解決方案。辦公地點珠海。
崗位職責(zé)：
? 領(lǐng)導(dǎo)酒店技術(shù)解決方案的項目全流程交付，確保按照預(yù)算及時執(zhí)行。
? 作為客戶的主要聯(lián)絡(luò)人，管理與關(guān)鍵利益相關(guān)者的關(guān)系，包括酒店和賭場高管、IT團隊及運營領(lǐng)導(dǎo)。
? 制定和維護全面的項目計劃，包括時間表、里程碑和資源分配。
? 利用Clarizen進(jìn)行項目規(guī)劃、跟蹤、報告和利益相關(guān)者溝通。
? 協(xié)調(diào)跨職能團隊，包括內(nèi)部技術(shù)團隊、第三方供應(yīng)商和客戶資源。
? 識別項目風(fēng)險，主動制定應(yīng)對策略以解決潛在障礙。
? 確保遵循項目管理辦公室（PMO）定義的項目治理標(biāo)準(zhǔn)，包括文檔、報告和合規(guī)要求。
? 定期召開項目狀態(tài)會議，及時更新進(jìn)展、風(fēng)險和關(guān)鍵交付成果。
? 監(jiān)督系統(tǒng)測試、部署及上線后的支持，以確保最終用戶的順利使用。
? 推動項目管理實踐中的流程改進(jìn)，以提高效率和客戶滿意度。
任職要求：
? 具備5年以上酒店項目管理經(jīng)驗，擁有賭場、酒店或度假村管理經(jīng)驗者優(yōu)先。
? 具備主導(dǎo)企業(yè)解決方案實施的成功經(jīng)驗，如PMS、POS、支付系統(tǒng)或其他酒店技術(shù)平臺。
? 深諳酒店和賭場運營，包括前臺、預(yù)訂、財務(wù)及餐飲業(yè)務(wù)。
? 有管理全球或多物業(yè)大型酒店組織推廣經(jīng)驗。
? 熟練使用Clarizen作為項目管理和協(xié)作工具。
? 擁有PMP、PRINCE2或同等項目管理認(rèn)證者優(yōu)先。
? 具備卓越的溝通和利益相關(guān)者管理能力，有直接與高層領(lǐng)導(dǎo)合作的經(jīng)驗。
? 必須流利掌握英語和粵語，普通話能力者優(yōu)先。
? 能夠同時管理多個項目。
? 愿意根據(jù)需要出差（預(yù)計出差比例達(dá)30%）。
優(yōu)先資格：
? 擁有酒店業(yè)務(wù)經(jīng)驗，如PMS、POS、支付系統(tǒng)、聲譽管理、數(shù)據(jù)與分析。
? 了解游戲和酒店業(yè)務(wù)的監(jiān)管與合規(guī)要求。
? 具備強大的分析和解決問題能力，專注于流程優(yōu)化。
關(guān)鍵能力：
? 技術(shù)能力：運用技術(shù)和崗位知識及經(jīng)驗，結(jié)合職能技能和廣泛的商業(yè)知識，以滿足工作要求并超出客戶期望。
? 關(guān)系建立：通過積極溝通建立有效關(guān)系，激勵和影響他人。誠實可信，成為受重視的團隊成員，積極參與實現(xiàn)團隊目標(biāo)。
? 具備與多元文化、多國團隊合作交付成功項目的經(jīng)驗。
? 個人效能：通過積極主動和堅定承諾，在職業(yè)和個人生活中取得卓越成果。持續(xù)關(guān)注實現(xiàn)積極成果，為公司的業(yè)務(wù)成功做出貢獻(xiàn)。
? 溝通能力：擁有嫻熟的書面和口頭溝通能力，包括培訓(xùn)材料、演示文稿和相關(guān)指南。
Job Summary
We are seeking an experienced Project Manager with a background in hospitality and casino operations to lead enterprise solution implementations for global hospitality chains. This customer-facing role is responsible for successfully deploying Property Management Systems (PMS), Payments, Point of Sale (POS), and other enterprise hospitality solutions. The ideal candidate will have a strong project management background, excellent stakeholder engagement skills, and the ability to drive large-scale technology rollouts in a fast-paced environment. Fluency in English and Cantonese is required to effectively communicate with international and regional stakeholders.
Key Responsibilities
? Lead end-to-end project delivery for hospitality technology solutions, ensuring on-time and on-budget execution.
? Act as the primary point of contact for customers, managing relationships with key stakeholders, including hotel and casino executives, IT teams, and operations leaders.
? Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation.
? Utilize Clarizen for project planning, tracking, reporting, and stakeholder communication.
? Coordinate cross-functional teams, including internal technical teams, third-party vendors, and customer resources.
? Identify project risks and proactively develop mitigation strategies to address potential roadblocks.
? Ensure adherence to project governance standards as defined by the PMO, including documentation, reporting, and compliance requirements.
? Conduct regular project status meetings, providing clear updates on progress, risks, and key deliverables.
? Oversee system testing, deployment, and post-go-live support to ensure seamless adoption by end users.
? Drive process improvement initiatives within project management practices to enhance efficiency and customer satisfaction.
Required Qualifications
? 5+ years of project management experience in hospitality technology, preferably within casino, hotel, or resort environments.
? Proven track record of leading enterprise solution implementations such as PMS, POS, Payments, or other hospitality technology platforms.
? Strong understanding of hotel and casino operations, including front office, reservations, finance, and F&B technology.
? Experience managing global or multi-property rollouts in large hospitality organizations.
? Proficiency in Clarizen as a project management and collaboration tool.
? PMP, PRINCE2, or equivalent project management certification preferred.
? Exceptional communication and stakeholder management skills, with experience working directly with senior leadership.
? Fluency in English and Cantonese is required. Mandarin proficiency is a plus.
? Ability to manage multiple projects simultaneously.
? Willingness to travel as required (up to 30% travel expected).
Preferred Qualifications
? Experience with leading hospitality technology solutions such as PMS, POS, Payments, Reputation, Data & Analytics.
? Knowledge of regulatory and compliance requirements in gaming and hospitality technology.
? Strong analytical and problem-solving skills with a focus on process optimization.
Critical Competencies
? Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations.
? Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.
? Experience working with diverse, multi-cultural, multi-national teams to deliver successful projects.
? Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success.
? Communication: Deliver exceptional written and verbal communication incorporating training materials, presentations, and guidelines.
