To ensure the three steps of service are adhered to at all times
確保服務的三個步驟貫徹始終。
· To ensure a warm and sincere greetings at all times and use the guest name if known and using The Langham language when interacting with the guest
在任何時候，確保溫暖而真誠的問候，稱呼客人的姓名如果知道的話，并且與顧客交流時使用標準的朗廷用語。
· Anticipate guest’s needs and comply with guest requests
預期客人的需求，并且盡量滿足客人的要求。
· LHI standard greeting conduct in using the 10/5 rule at all times
始終遵循朗廷酒店10/5規定來迎接客人。
· Colleague to follow “5 step rule” with the guest offering direction with a open arm gesture walking towards the destination the guest is looking for, no pointing finger at any time
在為客人指引方向的時候，應遵循“五步”規定即陪同客人向目的地方向至少步行五步，同時伸出手臂指引方向。絕不使用手指指示方向。
· To seat guests in a manner that every guest will receive the fastest and most courteous service at all times.
以是客人始終能得到快速而有禮貌的服務為準則來安排客人入座。
· To deliver service with Poise self-confidence, well balanced, sincere and diplomatic. Service with eloquence and discretion, gracious, professional. Using a courteous approach, impeccable sense of hospitality with a display of friendly enthusiasm that will continue all through the restaurant during the entire meal period from receiving the guest to walking them out of the restaurant.
從客人進入餐廳直到他們離開的整個用餐過程中，始終傳遞沉穩自信、平衡、真誠并且有社交技巧的服務，讓客人感覺心悅誠服、嚴謹、親切，非常敬業。使用禮貌的方法，以及對服務業完美的觸覺展示自身熱情友好的一面。
· To supervise and control seating in the restaurant and ensure that guests are seated as guest preference first also distributing them so no server is overloaded with guests at any given time, and in order to seat guests in a manner that is fair to all the servers.
監督控制餐廳內餐位數量的安排情況，確保盡量以客人的喜好安排座位，避免造成因客人較多員工較少，同時也要注意安排座位時要對所有的服務人員公平。
· Actively support the TQM Total Quality Management.
積極支持全面質量管理系統。
· Manage comment cards by category and share information in a systematic manner in order to improve
按類別管理反饋表，并能系統化地分享信息，從而做出改善。
· Assist in working toward positive financial results.
積極協助上級，完成良好的收益。
· Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
協助確保每個工作職能能夠及時和準確的發揮。
· Assist in maintaining a highly motivated and well-trained working team.
協助上級維護一個具有高度熱情和訓練有素的工作團隊。
Operations營運
· Follow opening & closing checklist thoroughly.
完全遵循開檔及收檔的檢查表。
· Maintain guest flow charts to track number of guests to each station and in order to track volume per hour.
運用客人流量觀測表來觀測每小時餐廳各個區域的客流量。
· Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
與客人進行積極的互動和交流，征求他/她們的反饋意見從而提高服務質量。
· Train, maintain and enforce all Langham service standards in the outlet.
在餐廳中培訓、維持和執行所有朗廷酒店的服務標準。
· Handle daily colleague relations (i.e. scheduling, time adjustments).
處理日常同事的協作關系。（例如，班次調整）
· Maintain a safe & sanitary work environment for all colleague & guests.
為所有的同事和客人，建立一個安全及衛生的工作環境。
· Operate with accuracy and manage the table reservation system in a manner that allows maximum capacity at all times and maximization of covers in pick hours in developing a very detailed strategy
精確操作和運用餐桌預定系統，始終保持最大的座位容量。建立一個具體的策略來應對繁忙時段，使上座率最大化。
· Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
找到解決問題的方法。如電話服務，最后一分鐘的預定，或其他每天可能發生的問題
· Be on the floor during the shift and assist servers to ensure guests are satisfied.
在上班時間確保自己在餐廳的崗位上，并協助服務員使客人滿意。
· Ensure all side work is done on a daily basis.
確保每天基本的工作都完成。
· Maintain proper colleague uniform standards.
保持同事制服達到標準。
· Manage an effective data base program on daily basis.
建立一個有效的日數據庫程序。
