JOB OVERVIEW職位概述
?Responsible for the efficient handling of guest luggage, adhering to proper check-in and check-out procedures, rostering of staff, directing and supervising the uniform services staff and to check/maintain the cleanliness of ground floor lobby and main entrance.
?負責按照正確的入住和離店工作程序高效率的處理客人的行李，編排工作人員的工作班次，指導和監督身著制服的員工，并檢查和保持一樓大廳和正門的衛生保潔。
DUTIES AND RESPONSIBILITIES 工作職責
?Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual
?依照洲際酒店及度假村前廳部工作手冊中規定的工作程序，確保所有客人進行交接班說明工作，確定了解酒店活動和運營要求和抵店和離店時均有服務人員為其提送行李，甚至為其儲存。
?Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements.
?詳細了解每天客人 進行交接班說明工作，確定了解酒店活動和運營要求抵店和離店的情況，重點留意貴賓、優悅會會員和團組的活動。
?To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly
?與賓客關系主任密切合作，以確保貴賓和優悅會會員的行李得到迅速派送。
?To assist the Doorman and supervise on traffic control along the driveway during peak hours
?在高峰期對門僮進行協助，并監督對車道的交通控制。
?Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times.
?進行每日例會，以確保所有著裝服務人員了解最新情況并得到正確指導，并保證工作開始前所有員工的穿著均符合規定、干凈整齊。同樣，員工的外表也應隨時給人以干凈、精明和整潔的印象。
?Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)
?負責（通過發現培訓需要）對應接服務員、停車場服務員和門僮就其各自崗位職責進行培訓。
?Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas
?確保所有員工了解并熟知酒店設施及周邊區域的情況。
?Ensure that the surrounding areas at the lobby level and main entrance are clean
?確保大廳和正門周邊區域的清潔。
?Supervise the Parking Valets in handling guests’ vehicles properly
?監督停車場服務員對客人車輛合適處理。
?Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery
?負責報紙預訂工作，并與報紙供應商協調早晨送報事宜。監督應接服務員送報情況。
?Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly
?確保所有設備（手推車等）保養良好并得到準確記錄。
?Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures
?熟知緊急情況疏散和防火工作程序，并確保所有穿著酒店工服裝的員工了解這些程序。
QUALIFICATIONS AND REQUIREMENTS任職要求
?Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
?擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
?Able to read and write English
?能夠讀寫英語
