Job Responsibilities
崗位職責
Provide guests with full services such as check-in, dining, business, and check-out.
為客人提供入住、就餐、商務、離店等全程服務。
1. Comprehensively manage the service work of the administrative floor, and do a good job of training and assessment.
? ? 全面管理行政樓層的服務工作，做好培訓和考核工作。
2. Check the appearance, courtesy and courtesy of the administrative housekeeper, strictly check attendance, and strictly implement service procedures and specifications.
? ? 檢查行政管家的儀容儀表、禮節禮貌，嚴格考勤，嚴格執行服務程序與規范。
3. Master the room status of the VIP floor, the situation of the guests and the necessary information.
? ? 掌握貴賓樓層的房態，賓客的情況和必要的信息。
4. Read and fill in the diary of the shift.
? ? 閱讀并填寫交接班日記。
5. Regularly summarize the work, analyze various data and report.
? ? 定期總結工作， 分析各種數據并上報。
6. Complete other tasks assigned by superiors.
? ? 完成上級交辦的其它工作。
Job Requirements
崗位要求
1. Familiar with the business of the front desk.
? ? 熟悉前臺的各項業務。
2. Proficient in various reception procedures at the front desk, strong communication skills, solve various problems in work, and handle various complaints.
? ? 精通前臺的各項接待程序，溝通能力較強，解決工作中的各種疑難，處理各種投訴。
3. Cheerful personality, good personal training, serious and responsible work, and decent work style.
? ? 性格開朗，有良好的個人修養，工作認真負責，作風正派。
