Night Manager
Key Responsibilities 主要職責
1. As a representative of Senior Management, Duty Manager will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Duty Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.
作為酒店高級管理層的代表，當班的值班經理要負責處理客人的問題和投訴。在處理這些情況的時候，值班經理要運用自己的聰明才智和外交手腕在酒店組織政策許可的范圍內處理好這些問題。
2. Duty Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel.
值班經理要負責重要客人的迎領工作。要確保重要客人抵達酒店時感覺舒適并受到了熱情的歡迎。
3. Bid farewell to every corporate guest and all VIPs upon their departures.
與每一位團隊客人和VIP客人離店時道別。
4. Duty Manager is responsible for the security control of the hotel keys whilst on duty.
在當班時，值班經理根據安全需要負責控制酒店的鑰匙。
5. Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.
每天/晚需要負責進行整個酒店的安全和日常的設備檢查工作。
6. Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.
負責解決當班期間發生的安全問題。
7.?Duty Manager is to ensure and oversee that the Receptionist, Supervisor and Guest Relation Officer shift procedures/duties are completed on time and are procedurally correct.
值班經理要負責監督前臺接待員、主管、賓客關系主任及時準確地完成本職的日常工作。
8.?To ensure that computer reports are done as scheduled.
要確保日常電腦報告的完成。
9. To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.
負責向其它班次協調交班記錄上需要溝通的事項。
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Qualifications 資格要求
1. Strong guest interaction and interpersonal skill.
優秀的對客服務和溝通技巧。
2. Good language ability in both Chinese & English.
優秀的中英文溝通能力。
3.?Independent, committed and well-organized.
獨立性強、忠誠可靠并具良好的組織能力。
4. ?Ability to work under pressure.
能夠在強大的壓力下工作。
5. Be familiar with the Front Desk System, Opera System.
熟悉前臺操作系統，Opera系統。
6.?Have good command of Word & Excel.
熟悉 Word 和 Excel 操作。
