Assist customermanager to serve the company's overall business development planning maximallyto ensure the achievement of project business indicators, successfully.
Maintainsmooth communication with tenants on behalf of the company, cooperate withengineering department, security department, cleaning department, MarketingDepartment and other departments to improve the overall service level of theproject and customer satisfaction, and ensure the improvement of project rentcollection rate, customer reputation, renewal of lease and long-term leaseintention.
At thesame time, through continuous communication with tenants and analysis ofoperation and market data, to provide basis for investment, market and thecompany's overall decision.
協助客服經理最大限度服務公司整體商業發展規劃，確保項目經營指標順利達成，代表公司與租戶維持順暢的溝通，協同工程部、保安部、保潔部、市場部等部門，提高項目整體服務水平和客戶滿意度，確保項目租金收繳率、客戶口碑、續租及長期租賃意愿的提升。同時通過與租戶的持續溝通和經營及市場數據分析，為招商、市場及公司整體決策提供依據。
? Assistant departmentmanager- Fully assist the service manager of the daily job.
? 協助部門負責人 - 全面協助部門經理進行日常工作
? Hold a theme membershipsalon for VIP in the venue; Conduct member salon negotiation, invitation andvenue; Member salon/member activity resumption/subsequent return consumptionreport production
? 針對場內VIP舉辦主題會員沙龍；進行會員沙龍洽談、邀約、場地舉行；會員沙龍/會員活動復盤/后續返場消費報表制作
? Assist the project managerto collect analysis of the tenant needs to make the plan of investmentpromotion, marketing and customer relationship management (CRM).
? 協助項目負責人收集分析租戶需求，制定招商、市場和客戶關系管理計劃
? VIP and customer loyalty-Responsible for member recruit, membership maintain, member satisfaction.
會員以及VIP會員招募，會員維護，會員滿意度調查。
? Track all important eventof tenant to provide the corresponding services.
? 跟蹤租戶的整個生命周期里面的重要事件，提供相應服務并對租戶管理相關流程和標準的優化提出建議
? Dealing with any emergencyand complaint
? 處理在經營管理過程中的重大突發事件和客戶投訴，及時制定維護方案和執行計劃
? Track tenant fees charged跟蹤租戶各項費用的收取
? Make good communicationwith tenants of supporting of business marketing activities, brand activitiesin the project.溝通協調租戶，支持商業市場活動、品牌活動在項目的落地
? Analysis of customersatisfaction index and report to director of operations.分析客戶滿意度指標結果，識別提升領域并向運營總監提供及時的反饋
? Tract the whole rental toimprove the loyalty and make the chance of farther cooperation. 實施客戶生命周期跟蹤，提高客戶忠誠度的同時創造新的合作機遇
? Cooperate with marketingto coordinate the relative issues.
根據集團總部關于品牌形象的要求，協調相關部門處理公共關系和事務
? Training-Staff daily jobtraining, emergency case training
員工日常工作培訓，緊急預案培訓
? Manage the performance ofsubordinates through goal setting, process tracking and results management.
通過目標設定、過程追蹤和結果管理，對下屬員工的績效進行管理
? To keep excellentperformance employees and employees in key position
配合公司建立優秀的企業文化以保留優秀績效員工和關鍵崗位員工
Core Competencies:??????????????????????????????????????????
核心競爭力
1.?????????The rate of fee collection of rent and property management?租金與物管費收繳率
2.?????????Customer satisfaction客戶滿意度
3.?????????VIP customers? activities VIP及大客戶服務及沙龍活動
4.?????????Shopping mall membership activities商場會員活動
5.??????????Number of mall members商場會員數量
??Collegedegree or above, major in marketing, public relations or administrativemanagement (or rich work experience in large commercial plaza/office buildingproperty/international five star hotel customer service)
大學本科及以上學歷，營銷、公共關系或行政管理等相關專業（或者在大型商業廣場/寫字樓物業/國際五星酒店客戶服務方面擁有豐富工作經驗）
? ?Have professional knowledge of customer relationshipmanagement, customer complaint management, customer satisfaction management,etc
具備客戶關系管理、客戶投訴管理、客戶滿意度管理等專業知識
?? At least 5 years working experience in shoppingmall、office or international five star hotel,including at least 2 years working experience as department head?
五年以上購物中心、寫字樓或國際五星級酒店相關工作經驗，其中1年以上部門負責人崗位經歷
